Overview
Product Information on BMC Helix Platform
What is BMC Helix Platform?
BMC Helix Platform Pricing
BMC Helix Platform Product Images
Overall experience with BMC Helix Platform
“BMC Helix Provides Streamlined IT Asset Monitoring With Extensive Integration Options”
“Platform still under development, but with good prospects”
About Company
Company Description
BMC Helix focuses on providing an AI-powered platform designed to support enterprise IT service and operations management. The company addresses the challenge of automating and streamlining IT processes by deploying AI agents that assist in anticipating operational needs and delivering automated solutions. This approach aims to enhance productivity within IT teams by optimizing workflows and supporting efficient ServiceOps management without manual intervention.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About BMC Helix Platform
Reviewer Insights for: BMC Helix Platform
Deciding Factors: BMC Helix Platform Vs. Market Average
BMC Helix Platform Likes & Dislikes
Ease of integrating any solution be it a monitoring tool (Zabbix, Datadog, etc.) and maintaining the CIs in CMDB (ServiceNow, ITSM, etc.) and automation support through Truesight or Ansible
The integration between the modules.
Automation & AI integration AI Powered capabilities Digital Workplace Experience Smart IT & smart recording Compliance & Reporting Cross-Module search
As this is SaaS solution, integrating with on-prem solutions like Truesight Server Automation, has some issues sometimes
The IA solution is not good. The disconnection between the support area and the business area. Changes to the licensing model whith an impact on costs
1.Legacy Code & Inflexibility - Platform still relies on outdated architecture which can lead to frequent brekages & slow updates 2.Mobile Experience - The mobile interface is seen as underdeveloped and less intuitive compared to the desktop version 3.High Cost 4.Legacy code issue 5.AI overemphasis
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Peer Discussions
BMC Helix Platform Reviews and Ratings
- Principal Engineer10B+ USDBankingReview Source
BMC Helix Provides Streamlined IT Asset Monitoring With Extensive Integration Options
BMC Helix is a one stop centralized solution to be able to manage and perform all IT tasks starting with 1. discovering all assets in the Infrastructure to manage them through automation and 2. securing them vulnerability scan and fix them through Change (or other ITIL processes) 3. by having tightly integrated with ITSM/ServiceNow 4. monitoring the assets and triggering the events to ITSM .. and many more - IT MANAGER50M-1B USDIT ServicesReview Source
BMC Helix Streamlines IT Operations but Faces Challenges From Legacy Code Issues
BMC Helix is a powerful cloud-based IT service management platform known for its automation, AI driven workflows & scalability.IT helps organizations streamline IT operations, Improve service delivery and adopt quickly to changing business needs - Product Manager10B+ USDTelecommunicationReview Source
BMC HelixGPT provides Customer Centric Solutions
BMC Helix Platform is very focused on customer needs and is providing the capability where it's needed the most. I like how DWP Employee Navigator, Helix Dashboard Insight Finder, and Catalog Curator features are designed. - Director of IT Services1B-10B USDIT ServicesReview Source
Stable Service Delivery Enhanced by Responsive Management and Premier Support
BMC Helix works perfectly and allows us to provide our services to our customers with confidence and stability. - Manager of IT Services1B-10B USDBankingReview Source
Platform still under development, but with good prospects
Bmc team is concerned and attentive to our request, but the solutions are not what we expected. I Think that the IA concept is yet in development and must improve