Overview
Product Information on BMC Helix Platform
What is BMC Helix Platform?
BMC Helix Platform Pricing
BMC Helix Platform Product Images
Overall experience with BMC Helix Platform
“Strong Support, Useful Dashboards, and Great AI Agents”
“Platform still under development, but with good prospects”
About Company
Company Description
BMC Helix focuses on providing an AI-powered platform designed to support enterprise IT service and operations management. The company addresses the challenge of automating and streamlining IT processes by deploying AI agents that assist in anticipating operational needs and delivering automated solutions. This approach aims to enhance productivity within IT teams by optimizing workflows and supporting efficient ServiceOps management without manual intervention.
Company Details
Do You Manage Peer Insights at BMC Helix?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About BMC Helix Platform
Reviewer Insights for: BMC Helix Platform
Deciding Factors: BMC Helix Platform Vs. Market Average
BMC Helix Platform Likes & Dislikes
I like the dashboards, they make reporting easy and the scheduled reporting saves me time. The Employee Navigator feature is a big bonus. In the past we used the chatbot feature which was clunky and unreliable. The support staff is great; they've been with us every step of the process. There are a number of AI agents that help automate ticket closure and reporting.
The integration between the modules.
Ease of integrating any solution be it a monitoring tool (Zabbix, Datadog, etc.) and maintaining the CIs in CMDB (ServiceNow, ITSM, etc.) and automation support through Truesight or Ansible
It's based on ITIL which is pretty rigid. The change control process should be a lot smoother.
The IA solution is not good. The disconnection between the support area and the business area. Changes to the licensing model whith an impact on costs
As this is SaaS solution, integrating with on-prem solutions like Truesight Server Automation, has some issues sometimes
Top BMC Helix Platform Alternatives
Peer Discussions
BMC Helix Platform Reviews and Ratings
- IT Manager1B-10B USDRetailReview Source
Strong Support, Useful Dashboards, and Great AI Agents
Helix is a solid platform. The latest update 25.4, brings a ton of new features. We use several AI agents which have made my department more efficient. - Principal Engineer10B+ USDBankingReview Source
BMC Helix Provides Streamlined IT Asset Monitoring With Extensive Integration Options
BMC Helix is a one stop centralized solution to be able to manage and perform all IT tasks starting with 1. discovering all assets in the Infrastructure to manage them through automation and 2. securing them vulnerability scan and fix them through Change (or other ITIL processes) 3. by having tightly integrated with ITSM/ServiceNow 4. monitoring the assets and triggering the events to ITSM .. and many more - Service Manager1B-10B USDInsurance (except health)Review Source
BMC - Helix ITSM and DWP
BMC Helix is very easy to work with. They listen to our needs and goals and work to help us achieve them. Their idea program and community provide us with a voice into what new functionality is added to their roadmap and released. - IT ManagerGov't/PS/EdEducationReview Source
Efficient Upgrades and Engaged Support Highlight BMC’s Approach to Product Evolution
BMC is always envisioning new features and how to move their products forward. Upgrades are easy and if you take advantage of the built in testing schedule they can be done with minimal downtime. Working with account reps has always been enjoyable. They are helpful and have the ability to bring on technical resources when needed. They are engaged and help align our university goals with the roadmap of the platform. - Product Manager10B+ USDTelecommunicationReview Source
BMC HelixGPT provides Customer Centric Solutions
BMC Helix Platform is very focused on customer needs and is providing the capability where it's needed the most. I like how DWP Employee Navigator, Helix Dashboard Insight Finder, and Catalog Curator features are designed.