Overview
Product Information on BMC Helix Platform
Updated 9th May 2024
What is BMC Helix Platform?
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Overall experience with BMC Helix Platform
Operations Manager
Gov't/PS/ED 5,000 - 50,000 Employees, GovernmentFAVORABLE
“Smooth configuration and training but legacy setup adds complexity”
BMC have been great to work with since we went live with Helix. Their training team are helpful and adaptable, and the product is easy to configure.
It Associate
Gov't/PS/ED 5,000 - 50,000 Employees, GovernmentCRITICAL
“Kubernetes deployment offers stability, but upgrade process remains risky”
A member of the operations team who has to deploy and support the product... i am not a fan.
About Company
Company Description
BMC Helix focuses on providing an AI-powered platform designed to support enterprise IT service and operations management. The company addresses the challenge of automating and streamlining IT processes by deploying AI agents that assist in anticipating operational needs and delivering automated solutions. This approach aims to enhance productivity within IT teams by optimizing workflows and supporting efficient ServiceOps management without manual intervention.
Company Details
Company type
Private
Year Founded
2025
Head office location
Santa Clara, United States
Number of employees
1001 - 5000
Website
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BMC Helix Platform Reviews and Ratings
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- It AssociateGov't/PS/EdGovernmentReview Source
Kubernetes deployment offers stability, but upgrade process remains risky
A member of the operations team who has to deploy and support the product... i am not a fan. - Operations ManagerGov't/PS/EdGovernmentReview Source
Smooth configuration and training but legacy setup adds complexity
BMC have been great to work with since we went live with Helix. Their training team are helpful and adaptable, and the product is easy to configure. - IT Manager1B-10B USDRetailReview Source
Strong Support, Useful Dashboards, and Great AI Agents
Helix is a solid platform. The latest update 25.4, brings a ton of new features. We use several AI agents which have made my department more efficient. - Principal Engineer10B+ USDBankingReview Source
BMC Helix Provides Streamlined IT Asset Monitoring With Extensive Integration Options
BMC Helix is a one stop centralized solution to be able to manage and perform all IT tasks starting with 1. discovering all assets in the Infrastructure to manage them through automation and 2. securing them vulnerability scan and fix them through Change (or other ITIL processes) 3. by having tightly integrated with ITSM/ServiceNow 4. monitoring the assets and triggering the events to ITSM .. and many more - Service Manager1B-10B USDInsurance (except health)Review Source
BMC - Helix ITSM and DWP
BMC Helix is very easy to work with. They listen to our needs and goals and work to help us achieve them. Their idea program and community provide us with a voice into what new functionality is added to their roadmap and released.
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