BMC Helix Platform Alternatives

4.5(125 Ratings)

Considering alternatives to BMC Helix Platform? See what this market BMC Helix Platform users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how BMC Helix Platform compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Jira Service Management

4.5

Overall it is a great tool for service management. We are successfully using it for IT service management, facility managament, HR services. The biggest advantage of the tool is how easy it is to set up everything and the price/value component. The biggest minus is that the helpdesk portal doesn't give you a lot of integrated possibilities to customize it so to make it more user friendly.Read all insights and reviews for Jira Service Management

Where BMC Helix Platform Scored Higher

Better evaluation and contracting

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2. Freshservice

4.4

Freshservice stands out for its low barrier to entry. Unlike some enterprise competitors that require months of configuration, Freshservice is designed for out-of-the-box productivity.Read all insights and reviews for Freshservice

Where BMC Helix Platform Scored Higher

Better evaluation and contracting

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3. SysAid

4.5

Sysaid has been transformative for our IT department. As a county government with diverse operational needs, we required a service management platform that was flexible, intuitive, and capable of supporting a high volume of daily requests. SysAid has exceeded all expectations. What stands out the most is how thoughtfully designed SysAid is. It solves practical problems without unnecessary complexity, and it empowers our IT staff to work smarter, not harder. Our technicians are more efficient, our reporting is stronger, and our end users receive faster, more consistent support. Read all insights and reviews for SysAid

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4. ServiceNow IT Service Management

4.6

ServiceNow ITSM is a very versatile platform that scales from basic incident/request management to mature enterprise workflows without needing to re-platform. With a knowledgeable team, it provides superior time-to-value capabilities and can deliver meaningful improvements quickly. Read all insights and reviews for ServiceNow IT Service Management

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5. Moveworks AI Assistant

4.5

Ease-of-use, effectiveness and efficiency are getting better day by day. Read all insights and reviews for Moveworks AI Assistant

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6. HaloITSM

4.7

Excellent experience from initial sales through installation, training and after implementation support. It's obvious that the people at Halo have years of experience in the field. During pre-installation they took us through everything required and asked questions that made us think about the installation - resulting in a better solution than if we'd just implemented it ourselves. They also provide solutions and advice when you're not sure of which way to go. Being able to talk to real people, rather than just raising tickets (I get the irony here), makes resolving any issues much easier.Read all insights and reviews for HaloITSM

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7. AiseraGPT

4.1

Our overall experience with Aisera as a whole has been good. The entire staff is responsive with assistance. They work to satisfy our requirements as we expand. Our Aisera hosted agent is always up and interacts fast with users.Read all insights and reviews for AiseraGPT

Where BMC Helix Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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8. Atera

4.5

It's really an all-in-one solution that makes it easy to handle remote monitoring and support tickets in one place, which really helps cut down on tool sprawl. It simplifies IT management. I've found it easy to set up and use, and features like reliable remote access and automated patch management save a lot of time while keeping us proactive.Read all insights and reviews for Atera

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