Overview
Product Information on HaloITSM
What is HaloITSM?
HaloITSM Pricing
Overall experience with HaloITSM
“Extensive Integration Options and Responsive Support Feature in Halo System Assessment”
“Support is Helpful but Platform Maintenance Remains Challenging and Time-Consuming”
About Company
Company Description
Halo is a software company specializing in the development of service management software, which is adaptable for onsite or cloud-based installations. The company's products, incorporating ITIL best practices, offer a comprehensive tool for diverse departmental needs in organizations around the world. Founded two decades back, the trust gained by Halo in over 40 countries signifies its expertise and robustness. The company's offerings facilitate scalability of IT support in organizations.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About HaloITSM
Reviewer Insights for: HaloITSM
Deciding Factors: HaloITSM Vs. Market Average
Performance of HaloITSM Across Market Features
HaloITSM Likes & Dislikes
We like many things about Halo. A standout for us is the ability to grow the system past its already extensive features with API calls and Webhooks. The standard feature set will cover most companies' requirements, but for those who want to integrate it into their own systems (beyond its already extensive set of integration options), it really is a great option.
You can do pretty much anything within the ITSM. Requires a lot of fine-tuning. Great support though when we had a second person someone onboard us.
Easy to read the central dashboard which then from one click we can move to the team call straight away.
The amount of configurability can be a double edged sword
It is very difficult to manage and maintain. There's a lot of minute details that goes into changing the screens, fields, workflows, etc.
Found nothing yet for us to complain about
Top HaloITSM Alternatives
Peer Discussions
HaloITSM Reviews and Ratings
- Head of Infrastructure and Support<50M USDRetailReview Source
Extensive Integration Options and Responsive Support Feature in Halo System Assessment
Halo are an extremely responsive and helpful supplier. Support is available on the phone as well as via tickets, together with an improving set of documentation (which in the past has been weak). Knowledgeable support staff and implementation staff - which made setup painless. We are looking to expand Halo's use beyond the IT department - which highlights its flexibility. - HEAD OF INFORMATION TECHNOLOGY<50M USDConstructionReview Source
HALO ITSM Setup Completed Within A Day For Helpdesk And Service Team
I have used many ITSM Service logging systems in my career and HALO ITSM has been the easiest to setup out of the box for our new Helpdesk/Service team. We managed to get the product up and running within a day of fine tuning for our requirements. - IT Engineer<50M USDEnergy and UtilitiesReview Source
Halo makes IT life easier with it's great integrations and endless customisation.
Halo has been great so far, it's really helped our team become more organised and improved our support to users. It integrates with the M365 stack really well, which is really handy. There's lots of customisation you can do - maybe too much - but pretty much anything you want to achieve you can do. As for their support team, no complaints at all, every time I have a query or issue it gets resolved promptly and effectively. - It Associate<50M USDSoftwareReview Source
Support is Helpful but Platform Maintenance Remains Challenging and Time-Consuming
Incredibly detailed, but complicated platform. Requires a ton of knowledge to build out the product and workflows. - BUSINESS SYSTEMS ANALYST1B-10B USDManufacturingReview Source
IT Support Staff Find Efficient Ticket Management, Administrators Face Setup Challenges
A lightweight user friendly ITSM tool that doesn't require a full team to support and maintain.