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Logo of ilert

ilert

byilert
in
4.5

Overview

Product Information on ilert

Updated 26th January 2026

What is ilert?

ilert is the cross-stack incident response layer where AI investigates and resolves incidents and pages humans only when necessary. ilert seamlessly integrates with your monitoring tools and extends them with reliable alerting, on-call scheduling and automatic escalations.

ilert Pricing

iert software uses a subscription-based pricing model structured around user tiers and features. The software pricing varies depending on the number of users and selected capabilities. Advanced functionalities are available in higher-tier plans, and annual or monthly billing options are offered. A free trial is available for evaluation.

Overall experience with ilert

Circle Lead
<50M USD, IT Services
FAVORABLE

“Great product with some possibile improvement ”

5.0
Feb 20, 2024
Very good product with some limitation regarding the management of bank holidays
Customer Service & Support Associate
<50M USD, Transportation
CRITICAL

“Not bad, but could be better”

3.0
Sep 12, 2023
user interface could be quite more friendly and intuitive.

About Company

Company Description

Updated 12th June 2025

ilert is an AI-first Software as a Service (SaaS) company focused on providing alerting solutions, managing on-call services, and facilitating incident communication. The company aims to enhance digital uptime for businesses around the globe. Whether serving business-to-business (B2B) or business-to-consumer (B2C) companies, ilert's tools are designed to empower operational teams and ensure seamless system functionality.

Company Details

Updated 12th June 2025
Company type
Private
Year Founded
2011
Head office location
Cologne, Germany
Website
https://www.ilert.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ilert
Performance of ilert Across Market Features

ilert Likes & Dislikes

Like

The high level of customizability regarding the management of the shifts

Like

interesting features to monitor and maintain IT services

Like

User-Friendly interface Seamless Integration Real-time alterting

Dislike

The product generally is in difficult to manage bank holidays and we need to manage them through the override capability

Dislike

navigation and finding needed screens/features

Dislike

Could be a bit more customisable Template for notifications to import to a user Can bot create user / team groups for static shifts

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Peer Discussions

ilert Reviews and Ratings

4.5

(28 Ratings)

Rating Distribution

5 Star
54%
4 Star
39%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.7

Service & Support

4.6

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Circle Lead
    <50M USD
    IT Services
    Review Source

    Great product with some possibile improvement

    5.0
    Feb 20, 2024
    Very good product with some limitation regarding the management of bank holidays
  • Junior System Engineer
    50M-1B USD
    IT Services
    Review Source

    iLert: A good altering tool with great features and minimal drawbacks

    4.0
    Feb 1, 2024
    Overall the tools integration with other platforms is very decent. The feature set is also good. I like the user-friendly interface and the errorless integration into our workflow and systems.
  • Principle Engineer – Technical Support & SaaS Operations
    <50M USD
    Software
    Review Source

    Perfect Off hour alert notification tool

    5.0
    Feb 2, 2024
    This product fitting perfectly with our requirement of receiving monitoring alert over call based on our on-call schedule.
  • Software Developer
    <50M USD
    IT Services
    Review Source

    Reliable notification app for when incidents occur

    4.0
    Feb 1, 2024
    Easy to use with a good overview of the alerts/incidents, and a nice on-call setup
  • IT Services Associate
    <50M USD
    IT Services
    Review Source

    Good product but with something that missing

    4.0
    Feb 1, 2024
    The product is done very well, there are some implementations that can be done very conveniently that we have proposed and currently for some we have been heard
Showing Result 1-5 of 28

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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