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Logo of ilert

ilert Alternatives

4.5(28 Ratings)
AI Applications in IT Service Management
Reviewed in Last 12 Months
How Alternatives Are Selected
Logo of Jira Service Management
1. Jira Service Management

By Atlassian

4.4
(277 Ratings)

I've been using JSM for a while now, and overall it's been a solid experience. It's not without its quirks, but for an ITSM tool that sits inside the Atlassian ecosystem, it does the job well and the team has largely adapted to it

Read all insights and reviews for Jira Service Management

Where ilert Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with ilert
Logo of Freshservice
2. Freshservice

By Freshworks

4.3
(201 Ratings)

Ticketing itself is nice and we do appreciate how flexible the workflows are for different ticket queues and teams, but it can be complex to implement and troubleshooting these during implementation is a bit confusing. Asset management is a potential use case for Freshservice as well, but we've found it to be extremely lacking in both information gathered and ease of implementation (with the scanning server application still requiring internet explorer on its backend).

Read all insights and reviews for Freshservice

Where ilert Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with ilert
Logo of BMC Helix Platform
3. BMC Helix Platform

By BMC Helix

4.5
(133 Ratings)

Helix is a solid platform. The latest update 25.4, brings a ton of new features. We use several AI agents which have made my department more efficient.

Read all insights and reviews for BMC Helix Platform

Where ilert Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with ilert
Logo of SysAid
4. SysAid

By SysAid

4.5
(122 Ratings)

SysAid is a powerful platform for ITSM, and has out-of-the-box capabilities that are exceptional, such as asset management, knowledge base tools, self service portal configuration, and very powerful AI tools and agents.

Read all insights and reviews for SysAid

Where ilert Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with ilert
Logo of ServiceNow IT Service Management
5. ServiceNow IT Service Management

By ServiceNow

4.6
(102 Ratings)

ServiceNow IT Service Management has given us a very smooth and successful experience in modernizing the way we deliver our IT services. With its advanced AI service delivery optimization features, we have been able to incredibly improve and streamline the quality of support services we offer our clients and customers. It has helped us to handle tickets and requests with much ease and accuracy allowing us to respond quickly to our customers and solve their needs the right way. ServiceNow IT Service Management has boosted the way we handle incidents by making it easy to analyze in depth each incident and this allows us to reduce the time we use to resolve an incident.

Read all insights and reviews for ServiceNow IT Service Management

Where ilert Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with ilert
Logo of Moveworks AI Assistant Platform
6. Moveworks AI Assistant Platform

By ServiceNow

4.5
(75 Ratings)

Ease-of-use, effectiveness and efficiency are getting better day by day.

Read all insights and reviews for Moveworks AI Assistant Platform

Where ilert Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
Compare with ilert
Logo of HaloITSM
7. HaloITSM

By Halo

4.8
(37 Ratings)

Hands down the best vendor I interact with, they all have a can do attitude.

Read all insights and reviews for HaloITSM

Where ilert Scored Higher

  • Easier to integrate and deploy
Compare with ilert
Logo of OpenText Service Management
8. OpenText Service Management

By OpenText

4.3
(22 Ratings)

If you are looking for a solution that you can setup over the weekend, SMAX is NOT that. That said, if you want a solution that forms the centre of all your operations, IT and Non IT, that does not require a re-build every two years, then the investment is worth your while. Also, with the premium licenses, EVERYTHING is included, it's not and another module at an exorbitant cost like Service Now.

Read all insights and reviews for OpenText Service Management

Where ilert Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with ilert
Showing Result 1-8 of 30

Top Alternatives to ilert

  • Jira Service Management
  • Freshservice
  • BMC Helix Platform
  • SysAid
  • ServiceNow IT Service Management
  • Moveworks AI Assistant Platform
  • HaloITSM
  • OpenText Service Management

Considering alternatives to ilert? See what this market ilert users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how ilert compares to its competitors and find the best software or service for your organization.