Overview
Product Information on Cayenta CIS
Updated 5th November 2025
What is Cayenta CIS?
Cayenta CIS Pricing
Overall experience with Cayenta CIS
CIO
250M - 500M USD, Energy and UtilitiesFAVORABLE
“Outstand Solution Partner That Provides The Foundation for Our Business”
Cayenta has been an excellent partner, responsive to our evolving business requirements with software enhancements. They have provided excellent support as needed to resolve unexpected issues, and to make mods to address changed requirements. They continue to be a thought leader in the utility CIS space through product innovation (concepts such as customer preference management) as well as improving basic business functionality such as more efficient High/Low bill evaluation paradigms that result in more efficient bill review - and accurate billings to customers. The quality of staff provided by Cayenta to support our needs has been excellent, with individuals who listen and understand our business needs, and who truly demonstrate excellent customer service as they work with us to ensure we are successful. Cayenta has become a true business partner with our utility, and they are viewed as an essential element of our continued success (ranked #1 in Customer Service by JD Power 10 of the last 10 years). The Cayenta platform provides the technology foundation that enables our staff to seamlessly focus on serving our customers using a tool designed to help them be efficient and effective.
Delivery Manager
250M - 500M USD, Energy and UtilitiesCRITICAL
“Good tool - painful implementation”
Technical deliverables tracking late.
About Company
Company Description
Cayenta, a division of Harris Computer, delivers fully integrated Customer Information System (CIS) and Enterprise Resource Planning (ERP) solutions purpose-built for utilities and local governments. With over two decades of proven success, Cayenta empowers utilities to streamline operations, improve customer engagement, and achieve operational excellence through a unified, configurable, and secure platform. Our comprehensive suite includes CIS, Financial Management (FMS), Human Capital Management (HCM), Work and Asset Management (WAM), and digital engagement tools such as customer portals, mobile work management, and AI-powered service automation. Available both on-premises and in the cloud, Cayenta’s solutions are trusted by electric, water, wastewater, gas, and multi-service utilities across North America. Backed by the strength of the Harris ecosystem, Cayenta partners with clients for long-term success, innovation, and reliability.
Company Details
Company type
Private
Year Founded
1983
Head office location
Burnaby, Canada
Number of employees
51 - 200
Website
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- CIO50M-1B USDEnergy and UtilitiesReview Source
Outstand Solution Partner That Provides The Foundation for Our Business
Cayenta has been an excellent partner, responsive to our evolving business requirements with software enhancements. They have provided excellent support as needed to resolve unexpected issues, and to make mods to address changed requirements. They continue to be a thought leader in the utility CIS space through product innovation (concepts such as customer preference management) as well as improving basic business functionality such as more efficient High/Low bill evaluation paradigms that result in more efficient bill review - and accurate billings to customers. The quality of staff provided by Cayenta to support our needs has been excellent, with individuals who listen and understand our business needs, and who truly demonstrate excellent customer service as they work with us to ensure we are successful. Cayenta has become a true business partner with our utility, and they are viewed as an essential element of our continued success (ranked #1 in Customer Service by JD Power 10 of the last 10 years). The Cayenta platform provides the technology foundation that enables our staff to seamlessly focus on serving our customers using a tool designed to help them be efficient and effective. - Delivery Manager50M-1B USDEnergy and UtilitiesReview Source
Good tool - painful implementation
Technical deliverables tracking late. - Customer Service DirectorGov't/PS/EdEnergy and UtilitiesReview Source
Implementation is most successful when you don't require core modifications.
Implementation was a great experience, with vendor support on-site during and for a significant period of time post-go live. The vendor was easy to work with, knowledgeable about their product, and dedicated. There have been challenges, primarily post-go live, with an adequate number of resources vailable to meet our needs, but Cayenta is improving there.
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