Name: CentralSquare Asset Management powered by Lucity
Rating: 4.2 (14 reviews)

Overview

Product Information on CentralSquare Asset Management powered by Lucity

Updated 13th October 2025

What is CentralSquare Asset Management powered by Lucity?

CentralSquare Asset Management powered by Lucity is a software designed to assist public sector organizations in overseeing and maintaining physical assets across various departments such as public works, utilities, and facilities management. The software offers functionalities for asset tracking, lifecycle management, maintenance scheduling, and work order processing. It enables users to collect and analyze data on asset condition, plan preventive maintenance, and optimize resource allocation. The software supports regulatory compliance by providing documentation and reporting tools. It aims to help organizations reduce maintenance costs, extend asset life, and improve decision-making through data-driven insights while facilitating integration with other enterprise systems.

Overall experience with CentralSquare Asset Management powered by Lucity

IT Project Manager

Gov't/PS/ED <5,000 Employees, Government

FAVORABLE

“The product is continuously improved with feedback from the user community.”

5.0

Dec 10, 2019

Lucity support is second to none, they are extremely responsive and knowledgeable. They are open to requests for product enhancements and changes.

DIRECTOR OF IT

Gov't/PS/ED <5,000 Employees, Government

CRITICAL

“CentralSquare Great Products, Weak Management ”

3.0

Nov 4, 2022

The overall experience with CentralSquare from beginning negotiations to finalizing implementation was arduous and unconventional. CentralSquare weak points were within their implementation readiness and team resources. From the customer perspective, there was significant room for improvement in those areas. Implementation teams were overtasked, untimely in scheduling, and unprepared to meet customer expectations and deadlines. These shortcomings were a result of improper capabilities planning within upper management.

About Company

Company Description

CentralSquare is a provider of technology solutions, serving a substantial number of public sector agencies across the U.S. and Canada. Its primary objective is to use innovation to develop versatile software platforms capable of addressing significant concerns encountered by local governments in their daily administrative and safety related services.

Company Details

Company type

Private

Head office location

Lake Mary, United States

Number of employees

1001 - 5000

Website

https://www.centralsquare.com/

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Reviewer Insights for: CentralSquare Asset Management powered by Lucity

Performance of CentralSquare Asset Management powered by Lucity Across Market Features

CentralSquare Asset Management powered by Lucity Likes & Dislikes

There is a lot of customization to allow our work processes to flow in Lucity. The web version is taking our processes and ease of use to the next level. Their support staff is very responsive. In addition to general product support, they are knowledgeable out our industry and can easily assist with processes for our users.

The product provides powerfully cohesive internal functions, as well as room for third party add on tools. Workflow tiers are well structured for streamlined data collection, reporting, and analysis. The overall system takes input from hierarchal and lateral workflows and presents data with purposeful perspective within the relational aggregate of the organization. All systems require some customization and setup to get the right data in front of the the right people at the right time. CentralSquare workflows are setup out of the box to minimize the setup and customization. The handoff from implementation services and support to regular customer service and support was a pleasant smooth transition. CentralSquare regular customer support operates with a sense of urgency in meeting customer needs. They are timely in their response and instill confidence in the customer.

Lucity provides an outstanding customer services in technical support. The support staff are very professional and helpful.

The help portal needs to be updated more often.

Untimely delays during implementation phases. Insufficient implementation teams resources. Upper management failures to properly address customer complaints during implementation. We found that CentralSquare product development teams are unprepared to keep in timely step with industry leader operating systems and applications such as Microsoft Windows and web browsers. As foundational operating systems progress in their technology, application vendors such as CentralSquare must make it a priority to update their products in order to keep their products functional. CentralSquare is week in this area. We found that they pace at no less than twelve months behind or will remain noncompliant.

Due to M&A, their responses are getting slower. Hope it will improve after their team stabilization.

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CentralSquare Asset Management powered by Lucity Reviews and Ratings

4.2

(14 Ratings)

Rating Distribution

5 Star: 93%
4 Star: 0%
3 Star: 7%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.5

Service & Support

5.0

Product Capabilities

4.8

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DIRECTOR OF IT
Gov't/PS/Ed
Government
Review Source
CentralSquare Great Products, Weak Management
3.0
Nov 4, 2022
The overall experience with CentralSquare from beginning negotiations to finalizing implementation was arduous and unconventional. CentralSquare weak points were within their implementation readiness and team resources. From the customer perspective, there was significant room for improvement in those areas. Implementation teams were overtasked, untimely in scheduling, and unprepared to meet customer expectations and deadlines. These shortcomings were a result of improper capabilities planning within upper management.
IT Project Manager
Gov't/PS/Ed
Government
Review Source
The product is continuously improved with feedback from the user community.
5.0
Dec 10, 2019
Lucity support is second to none, they are extremely responsive and knowledgeable. They are open to requests for product enhancements and changes.
IT Manager - Spatial Systems
Gov't/PS/Ed
Government
Review Source
A Winning Formula For Implementing an Enterprise Asset/Work Management System
5.0
Nov 12, 2019
In mid-2015, Kirkland selected Lucity, Inc. (Overland Park, KS) as its consultant to implement a new citywide asset/work management system. The project began in earnest in early 2016 and utilized a phased approach involving multiple business units collaborating closely with a core project team as well as vendor staff. Careful project management of parallel tasks kept the phases on schedule and within budget, with the fourth and final phase launching in October, 2017. The project immediately began transitioning into an ongoing operations and maintenance mode, including appropriate resources, long-range plan, and vendor support. One of the key objectives of the Lucity implementation was improving the information available to assess service levels and to provide staff efficiencies. The City of Kirkland views this project as a resounding internal success story, largely due to a high level of enthusiastic teamwork on the part of implementation team participants. A significant factor in this positive outcome was expert, focused, and accessible support from Lucity itself throughout the implementation.
Information Systems Coordinator
Gov't/PS/Ed
Government
Review Source
Staff is top notch, support is great, implementation is easy; but mobile app needs work.
5.0
Nov 12, 2019
Lucity's customer service experience is something I always thought highly of. Over the last couple of years I have dealt with a two more major software companies I will let remain anonymous... that experience has reinforced just how good Lucity's customer service is. I mean night and day. All the staff is great to work with on troubleshooting or enhancements and are just good people. The biggest complaint (or pain point) we have is how many clicks and "back and forths" there are in using Lucity Mobile (Android in our case). It is quite a bit more complex than most of our technologically challenged users like. However, there is an effort under way to rebuild the mobile app and we were invited to participate in providing ride-alongs and feedback, which we did.
IT Analyst
Gov't/PS/Ed
Government
Review Source
CMMS software that is portable, intuitive and robust. Good integrations with GIS and ERPs.
5.0
Nov 12, 2019
This company is always innovating and improving their product. They have excellent customer support and care about providing and to end solution.

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