It's highly packed with features and customizations, which is a double edged sword. While it offers a lot of utility and custom tailored operations, it can also get very complex to the point of getting lost until you experiment enough with it that you become proficient. That being said, the customer support is excellent, knowledgeable and quick to answer questions, explain things, or even schedule a zoom meeting to show you in real time how to achieve your goals.

The functionality of the products and services MaintainX provides is sound, but not perfect. It's software needs to work better to provide data to its customers. I also feel its customer service chat system could use some improving. The response times on the chat services are a bit too long for my interest. To put a value I would estimate my wait time on "human" responses to my various inquiries is in the hours range rather than the minutes range that I would like to see. Furthermore, the response times on requested updates to the software are not manifested in the software in a timely manner. Simple edits to a software should be completed in days or weeks rather than the months or years I have experienced with this software.