Overview
Product Information on MaintainX
What is MaintainX?
MaintainX Pricing
Overall experience with MaintainX
“Responsive Customer Support Stands Out Amid Initial Learning Curve Challenges”
“Product's Restrictions Limit User's Access to Requestor Functions”
About Company
Company Description
MaintainX is on a mission to transform how frontline professionals manage the equipment and facilities that keep the world running. MaintainX's unified platform combines an intuitive mobile app and cloud technology so that maintenance, operations, and safety teams can easily manage work orders, parts inventory management, safety inspections, and other SOPs in a single tool. Today, over 5,000 businesses around the world use MaintainX to add millions of hours of capacity to their operations by reducing unexpected breakdowns, improving employee efficiency, optimizing their parts inventory management, and keeping their assets safe, reliable, and productive.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About MaintainX
Reviewer Insights for: MaintainX
Deciding Factors: MaintainX Vs. Market Average
Performance of MaintainX Across Market Features
MaintainX Likes & Dislikes
Definitely the customer service. I can't say enough about how great it is. In today's era, it's pretty uncommon to be able to get directly to a real human being for help and in such a prompt and easy manner without wading through ai assistants and outsourced call centers first. I really appreciate that and place a high value on that.
Read Full ReviewThere is a vast amount of support readily available, from self-paced training, an active community forum, 24/7 online support and monthly Q&A webinars. They listen to their users and use our feedback to prioritize new features. Updates are released every month. The platform is very customizable and so easy to use.
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At first blush, its a bit overwhelming and complex. There is a great help section to read through an get direction and of course customer service is always an option but perhaps a video tutorial at initial sign on or an animated walk through would be a better improvement over having to read the how to's.
Read Full ReviewRestrictions on the full user's ability to access the requester's functions. It's not as customizable as we were led to believe.
Read Full ReviewI honestly did expect a bit more from the AI assistance to generate procedures from the equipment manuals - it does have some limitations that I know they are still working on. It is an expensive product, although it is good value for money. There are sometimes internal communication challenges, for example a marketing email may be sent out to a customer, but your account manager may not yet have the full details yet of what it entails or a new feature has been made available in the product before the launch email has been sent out or the first line support helpdesk has been made aware of it.
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Peer Discussions
MaintainX Reviews and Ratings
- Prinicipal<50M USDEnergy and UtilitiesReview Source
Responsive Customer Support Stands Out Amid Initial Learning Curve Challenges
It's highly packed with features and customizations, which is a double edged sword. While it offers a lot of utility and custom tailored operations, it can also get very complex to the point of getting lost until you experiment enough with it that you become proficient. That being said, the customer support is excellent, knowledgeable and quick to answer questions, explain things, or even schedule a zoom meeting to show you in real time how to achieve your goals. - OEE Specialist<50M USDManufacturingReview Source
Definitely a worthwhile investment
Although it took us a bit of time to get all of our data together and to understand the setup of their templates, the bulk import they assisted us with helped so much to get us up and running quickly. The team members I have interacted with were knowledgeable about their product and always assisted us quickly. The platform is very user friendly which was great so that our technicians could adapt to it quickly. - MAINTENANCE COORDINATOR50M-1B USDManufacturingReview Source
Phenomenal business move, MaintainX is the way!
From the start, the MaintainX team has been exceptional. We are in the 3rd year of using this program and I have yet to be disappointed. During the process I have had many questions (some off the wall) and they've ALWAYS been able to answer or assist. They take any feedback I provide as an opportunity to improve their system. The ease of importing information from our previous platform over to MaintainX was a breeze. Once the information was imported, that's when the real fun began! We realized all the different options and customization available at our fingertips! We were able to build MaintainX around our needs as a company. Our Account Manager has been by our side each step of the way with detailed responses and walkthroughs when need be. They are always looking for ways to improve the system and ways to help you grow as a company. The ease of inventory tracking and identifying problems via work orders and reports has helped us as a Maintenance Department improve as a whole. We can run any report imaginable. For our work orders, the simplicity of the layout, creating procedures to fit machine specific needs and adding photos has increased our attention to detail and our ability to streamline across all departments. MaintainX was an excellent decision we made as a company and look forward to keeping up our momentum in learning and growing! - Property Manager<50M USDRetailReview Source
Maintenance Department Benefits from Organization but Requester and Reporting Gaps Remain
I have worked with Maintain X for over 2 years now and it has been a great asset to our maintenance department. The ability to organize and track work orders allows us to be efficient and keep assets working to their full ability. The one item I wish they had was the ability for requesters to have the ability to see when a ticket has already been submitted for a work order, or at least have the ability to tag another group/requester when submitting a ticket. - Operations Associate50M-1B USDServices (non-Government)Review Source
MaintainX Streamlines Operations
From our very first inquiry to now using MaintainX daily organization wide we have yet to encounter an instance where the support team and software hasn't been exactly what we were looking for. MaintainX has helped us streamline our Maintenance and Operations departments by allowing us to organize our supply system and help us help our clients more efficiently. We operate a homeless shelter, rehab and many supportive housing models. MaintainX has been able to streamline all of our properties seamlessly.