Overview
Product Information on MaintainX
What is MaintainX?
MaintainX Pricing
Overall experience with MaintainX
“Responsive Customer Support Stands Out Amid Initial Learning Curve Challenges”
“Product's Restrictions Limit User's Access to Requestor Functions”
About Company
Company Description
MaintainX is on a mission to transform how frontline professionals manage the equipment and facilities that keep the world running. MaintainX's unified platform combines an intuitive mobile app and cloud technology so that maintenance, operations, and safety teams can easily manage work orders, parts inventory management, safety inspections, and other SOPs in a single tool. Today, over 5,000 businesses around the world use MaintainX to add millions of hours of capacity to their operations by reducing unexpected breakdowns, improving employee efficiency, optimizing their parts inventory management, and keeping their assets safe, reliable, and productive.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About MaintainX
Reviewer Insights for: MaintainX
Deciding Factors: MaintainX Vs. Market Average
Performance of MaintainX Across Market Features
MaintainX Likes & Dislikes
Definitely the customer service. I can't say enough about how great it is. In today's era, it's pretty uncommon to be able to get directly to a real human being for help and in such a prompt and easy manner without wading through ai assistants and outsourced call centers first. I really appreciate that and place a high value on that.
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Procedures and the ability to customize. Creating specific rights for certain users. The reporting options are AMAZING. Tracking inventory is extremely beneficial. Personally, I love being able to cater the system to best fit our needs as a company.
At first blush, its a bit overwhelming and complex. There is a great help section to read through an get direction and of course customer service is always an option but perhaps a video tutorial at initial sign on or an animated walk through would be a better improvement over having to read the how to's.
Restrictions on the full user's ability to access the requester's functions. It's not as customizable as we were led to believe.
Not being able to assign a sub asset to more than one Asset. Not being able to use the Work Station feature on a regular account. I dislike that we did not know about MaintainX sooner!
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MaintainX Reviews and Ratings
- Prinicipal<50M USDEnergy and UtilitiesReview Source
Responsive Customer Support Stands Out Amid Initial Learning Curve Challenges
It's highly packed with features and customizations, which is a double edged sword. While it offers a lot of utility and custom tailored operations, it can also get very complex to the point of getting lost until you experiment enough with it that you become proficient. That being said, the customer support is excellent, knowledgeable and quick to answer questions, explain things, or even schedule a zoom meeting to show you in real time how to achieve your goals. - MAINTENANCE COORDINATOR50M-1B USDManufacturingReview Source
Phenomenal business move, MaintainX is the way!
From the start, the MaintainX team has been exceptional. We are in the 3rd year of using this program and I have yet to be disappointed. During the process I have had many questions (some off the wall) and they've ALWAYS been able to answer or assist. They take any feedback I provide as an opportunity to improve their system. The ease of importing information from our previous platform over to MaintainX was a breeze. Once the information was imported, that's when the real fun began! We realized all the different options and customization available at our fingertips! We were able to build MaintainX around our needs as a company. Our Account Manager has been by our side each step of the way with detailed responses and walkthroughs when need be. They are always looking for ways to improve the system and ways to help you grow as a company. The ease of inventory tracking and identifying problems via work orders and reports has helped us as a Maintenance Department improve as a whole. We can run any report imaginable. For our work orders, the simplicity of the layout, creating procedures to fit machine specific needs and adding photos has increased our attention to detail and our ability to streamline across all departments. MaintainX was an excellent decision we made as a company and look forward to keeping up our momentum in learning and growing! - Operations AssociateGov't/PS/EdEducationReview Source
Calendar View and Request Portal Improve Workflow, Location Hierarchy Limited
The staff are great, they are highly responsive and nearly always resolve the issue the day it is reported. The Platform is constantly growing, they are adding more functionality and streamlining processes. - Engineer1B-10B USDConsumer GoodsReview Source
System Usability Rated Highly Despite Challenges With Legacy Feature Gaps
The effort and professionalism from the MaintainX team has been exceptional, they have been a great support to our site during the implementation. The only point I felt was lacking was an understanding of our previous system & processes as now that we are live in MaintainX we are experiencing hurdles which would have ideally been resolved beforehand. - Director of ITGov't/PS/EdGovernmentReview Source
Organization Sees Improved Efficiency With MaintainX Across Multiple Departments And Teams
We've been using MaintainX across three departments, and the results have been outstanding. We went from manual processes to this system which has proven to be intuitive, reliable and has significantly improved our operational efficiency. Our teams appreciate how easy it is to track work orders, manage assets and stay aligned with the volume of work coming into their areas. Because of the success, we have additional departments exploring the possibility of implementing MaintainX.