Name: Cisco Unified Communications Manager
Rating: 4.5 (321 reviews)

Overview

Product Information on Cisco Unified Communications Manager

Updated 13th October 2025

What is Cisco Unified Communications Manager?

Cisco Unified Communications Manager is software that offers call control, session management, and voice over IP capabilities for enterprise-level communications. The software supports integration with a range of communication devices and applications, facilitating voice, video, messaging, and mobility features across organizations. It provides tools for managing scalability, security, and reliability in unified communications environments, supporting multiple endpoints and enabling centralized management of communications infrastructure. The software addresses business needs related to efficient connectivity and collaboration, offering features such as call routing, conference calling, voicemail, and device provisioning. It is designed to help organizations streamline their communication workflows and maintain secure, scalable networks for voice and video collaboration.

Overall experience with Cisco Unified Communications Manager

IT Principle Administrator Telephony Operations

3B - 10B USD, Miscellaneous

FAVORABLE

“Reliable, scalable and secure system, but a complex one. ”

5.0

Jun 17, 2025

CUCM is a powerful and dependable enterprise-grade communications system. While it may have a steep learning curve and higher costs, it delivers exceptional performance and flexibility once properly setup. Ideal for organizations that prioritize security, reliability, and integration with Cisco's broader ecosystem.

Health Information Management Analyst

50M - 250M USD, Healthcare and Biotech

CRITICAL

“Impressive Communication System”

3.0

Jun 4, 2019

I am always impressed how CISCO Unified Communications Manager helps our company with its communications system. We have two sites in the middle east region and like always, we never had any problems using this tool. CUCM not only provides all-in-one call management support but it also has the most innovative and most secure platform. Deployment was effortless as well.

About Company

Company Description

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Company type

Public

Year Founded

1984

Head office location

San Jose, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.cisco.com

Do You Manage Peer Insights at Cisco Systems?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Cisco Unified Communications Manager

Deciding Factors: Cisco Unified Communications Manager Vs. Market Average

Performance of Cisco Unified Communications Manager Across Market Features