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  3. MiVoice Connect
Logo of MiVoice Connect

MiVoice Connect

byMitel
in
3.9
Market Presence: Unified Communications (Transitioning to Unified Communications as a Service), Corporate Telephony

Overview

Product Information on MiVoice Connect

Updated 13th October 2025

What is MiVoice Connect?

MiVoice Connect is a software developed by Mitel that provides unified communications and collaboration tools for businesses. The software enables voice calling, messaging, conference calling, and video communication across various devices and locations. It offers features such as call management, mobility integration, contact center capabilities, and administrative controls designed to streamline organizational workflows. MiVoice Connect addresses business communication challenges by supporting scalability, reliability, and simplified IT management while facilitating effective team collaboration and integrating with existing business applications and infrastructure.

MiVoice Connect Pricing

MiVoice Connect software uses a licensing-based pricing model, where costs are determined by the number of users and features required. Typically, pricing includes options for perpetual licenses or subscription-based plans, and may also factor in additional charges for support, upgrades, and advanced functionalities. The software offers tiered packages accommodating various organizational needs with scalable pricing based on deployment size.

Overall experience with MiVoice Connect

IT ASSOCIATE
<50M USD, IT Services
FAVORABLE

“Simplifying Communications with Mivoice Connect Integration”

5.0
Jan 30, 2025
It is the best vendor and easy to integrate and configure of mivoice connect
Account Manager
50M - 250M USD, Transportation
CRITICAL

“Streamlining Business Communication: A Look at Modern Telephony”

3.0
Jun 18, 2024
A capable telephony system for business. Easy to use and understand.

About Company

Company Description

Updated 10th June 2025

Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration and customer service.

Company Details

Updated 10th June 2025
Company type
Private
Year Founded
1972
Head office location
Kanata, Canada
Number of employees
1001 - 5000
Website
http://www.mitel.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: MiVoice Connect
Performance of MiVoice Connect Across Market Features

MiVoice Connect Likes & Dislikes

Like

easy of the configuration

Like

1) Does well at managing multiple calls simultaneously 2) Easy to set up with a deskphone or softphone for remote work 3) Easy to set up power routing rules to forward calls to a cellphone

Like

Again, the reliability. We rarely have issues with the system and we are very grateful for that. The UI remains solid and doesn't seem to change much with updates. And then, the physical phones themselves are easy to use and don't seem to break as easily as some of the other phones we have used in the past.

Dislike

the device ordering and delivery process to the country

Dislike

1) Setting up the app on iPhone could be more intuitive 2) I wish there was an easier way to search through calls on hold 3) Assigning custom availability could be a little more user friendly

Dislike

I do feel like they are a little dated compared to the competition. This has its advantages and disadvantages, but I just worried about getting left behind or if the system breaks, there is no way to fix it. We are currently in a system where we don't pay any kind of fees to maintain the system.

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Peer Discussions

MiVoice Connect Reviews and Ratings

3.9

(109 Ratings)

Rating Distribution

5 Star
37%
4 Star
43%
3 Star
15%
2 Star
5%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.2

Service & Support

4.1

Product Capabilities

4.4

Filter Reviews
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Most helpful
Last 12 Months
Star Rating
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Reviewer's Company Size
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Reviewer's Region
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  • IT ASSOCIATE
    <50M USD
    IT Services
    Review Source

    Simplifying Communications with Mivoice Connect Integration

    5.0
    Jan 30, 2025
    It is the best vendor and easy to integrate and configure of mivoice connect
  • Account Manager
    50M-1B USD
    Transportation
    Review Source

    Streamlining Business Communication: A Look at Modern Telephony

    3.0
    Jun 18, 2024
    A capable telephony system for business. Easy to use and understand.
  • Manager, IT Security and Risk Management
    <50M USD
    Banking
    Review Source

    Mitel's Phone System: A Testament to Exceptional Uptime

    4.0
    Jun 3, 2024
    The overall experience in one word is reliability. I rarely have issues with our phone system. The uptime is incredible and everything seems to just work once it is configured. We have been with Mitel for 15+ years and equipment is just robust and it seems like it will be that way for years to come.
  • Senior IT Support Technician
    <50M USD
    Healthcare and Biotech
    Review Source

    MiVoice Connect, Great product and easy to manage

    4.0
    Mar 15, 2024
    MiVoice Connect is a great telephony system that we have deployed across the business. Users, licenses, phones and numbers are simple to manage in the Mitel Connect Director.
  • IT SERVICES ASSOCIATE
    <50M USD
    Healthcare and Biotech
    Review Source

    A Seamless Communication System!

    4.0
    Jun 16, 2023
    MiVoice Connect is a robust and versatile communication system that has revolutionised the way we connect and collaborate in our organisation. It has become an indispensable aspect to the way that we work and we couldn't be without it.
...
Showing Result 1-5 of 108

Recommended Gartner Research

  • Critical Capabilities for Unified Communications (Transitioning to Unified Communications as a Service)
  • Magic Quadrant for Unified Communications (Transitioning to Unified Communications as a Service)

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