MiVoice Connect is a software developed by Mitel that provides unified communications and collaboration tools for businesses. The software enables voice calling, messaging, conference calling, and video communication across various devices and locations. It offers features such as call management, mobility integration, contact center capabilities, and administrative controls designed to streamline organizational workflows. MiVoice Connect addresses business communication challenges by supporting scalability, reliability, and simplified IT management while facilitating effective team collaboration and integrating with existing business applications and infrastructure.
MiVoice Connect Pricing
MiVoice Connect software uses a licensing-based pricing model, where costs are determined by the number of users and features required. Typically, pricing includes options for perpetual licenses or subscription-based plans, and may also factor in additional charges for support, upgrades, and advanced functionalities. The software offers tiered packages accommodating various organizational needs with scalable pricing based on deployment size.
Overall experience with MiVoice Connect
IT ASSOCIATE
<50M USD, IT Services
FAVORABLE
“Simplifying Communications with Mivoice Connect Integration”
5.0Jan 30, 2025
It is the best vendor and easy to integrate and configure of mivoice connect
Account Manager
50M - 250M USD, Transportation
CRITICAL
“Streamlining Business Communication: A Look at Modern Telephony”
3.0Jun 18, 2024
A capable telephony system for business. Easy to use and understand.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration and customer service.
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Reviewer Insights for: MiVoice Connect
Performance of MiVoice Connect Across Market Features
MiVoice Connect Likes & Dislikes
easy of the configuration
1) Does well at managing multiple calls simultaneously 2) Easy to set up with a deskphone or softphone for remote work 3) Easy to set up power routing rules to forward calls to a cellphone
Again, the reliability. We rarely have issues with the system and we are very grateful for that. The UI remains solid and doesn't seem to change much with updates. And then, the physical phones themselves are easy to use and don't seem to break as easily as some of the other phones we have used in the past.
the device ordering and delivery process to the country
1) Setting up the app on iPhone could be more intuitive 2) I wish there was an easier way to search through calls on hold 3) Assigning custom availability could be a little more user friendly
I do feel like they are a little dated compared to the competition. This has its advantages and disadvantages, but I just worried about getting left behind or if the system breaks, there is no way to fix it. We are currently in a system where we don't pay any kind of fees to maintain the system.
Simplifying Communications with Mivoice Connect Integration
5.0Jan 30, 2025
It is the best vendor and easy to integrate and configure of mivoice connect
Account Manager
50M-1B USD
Transportation
Review Source
Streamlining Business Communication: A Look at Modern Telephony
3.0Jun 18, 2024
A capable telephony system for business. Easy to use and understand.
Manager, IT Security and Risk Management
<50M USD
Banking
Review Source
Mitel's Phone System: A Testament to Exceptional Uptime
4.0Jun 3, 2024
The overall experience in one word is reliability. I rarely have issues with our phone system. The uptime is incredible and everything seems to just work once it is configured. We have been with Mitel for 15+ years and equipment is just robust and it seems like it will be that way for years to come.
Senior IT Support Technician
<50M USD
Healthcare and Biotech
Review Source
MiVoice Connect, Great product and easy to manage
4.0Mar 15, 2024
MiVoice Connect is a great telephony system that we have deployed across the business. Users, licenses, phones and numbers are simple to manage in the Mitel Connect Director.
IT SERVICES ASSOCIATE
<50M USD
Healthcare and Biotech
Review Source
A Seamless Communication System!
4.0Jun 16, 2023
MiVoice Connect is a robust and versatile communication system that has revolutionised the way we connect and collaborate in our organisation. It has become an indispensable aspect to the way that we work and we couldn't be without it.
