Overview
Product Information on Cisco Unified Communications Manager Express
Updated 13th October 2025
What is Cisco Unified Communications Manager Express?
Cisco Unified Communications Manager Express Pricing
Overall experience with Cisco Unified Communications Manager Express
SR. ADMINISTRATOR - VOIP
3B - 10B USD, Healthcare and BiotechFAVORABLE
“"ONE BOX SOLUTION" for deploying telephony at your remote / branch site office”
This is an Awesome telephony solution provided by Cisco for a small to the midsized location of 10 – 450 users. Depending on the number of users and model of the gateway used, we can deploy and configure CME on network gateway itself. Most companies prefer to install and run CME and the back-up network Gateway.
Cisco CME can’t provide the granular level of configuration or flexibility to cater to the complex needs of the customer, however, is the best solution for remote and branch office sites. CME can integrate with third-party application solutions which are either on-premises or service provider-hosted deployment scenarios and can cater most of the requirements of a branch office.
CME can be used as a contact center for small to mid-sized companies and we can design IVR, Auto Attendant call flows to cater to the requirements of remote / branch offices. CME can be used to as Cisco Unified Survivable Remote Site Telephony equipment, which can cater calls without interruption when the WAN link between the Central site and branch office is down. If you’re looking for an all in one telephony solution for branch sites, this is the best product.
We can provide Voice Mail functionality if we can install the CUE module in the same gateway. Also, we can even support legacy Analog Phone & Fax by installing FXS Modules on this gateway. We can also support service provider and other third-party application if we can install the FXO modules. CME can provide support for Microsoft CRM and Salesforce using Telephony Application Programming Interface (TAPI).
This is the ONE BOX SOLUTION if you're looking for deploying telephony at your remote / branch site offices.
IT Manager
250M - 500M USD, Services (non-Government)CRITICAL
“Reliable platform with few issues, specs didn't match between the OS and the GUI interface”
Prduct has performed relatively well with few hickups. However we encountered a couple of issues: the advertised limits (number of extensions, users, etc) while supported by the underlying OS were not supported by the GUI interface, so the configuration and setup had to be done outside the GUI interface. While the platform is supposed to be able to handle faxing (incoming and outgoing) there is little documentation on it and difficult to get it going. As far as outgoing Cisco only supports their TIF file version which is not recognized industry wide which poses a big issue when trying to implement at the client level. The GUI interface was faulty.
About Company
Company Description
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
Company Details
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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Reviewer Insights for: Cisco Unified Communications Manager Express
Performance of Cisco Unified Communications Manager Express Across Market Features
Cisco Unified Communications Manager Express Likes & Dislikes
This is an Awesome telephony solution provided by Cisco for a small to the midsized location of 10 450 users. We can deploy CME on network gateway itself, from third-party application integration (Salesforce / CRM), providing call center, IVR, Auto Attendant features, SRST feature in case of WAN connection outage, support for legacy analog devices with FXS / FXO Modules, THIS IS A ONE BOX WONDER SOLUTION for any company, which is planning to deploy telephony at a remote / branch site.
Once it is set it is reliable.
central management platform
This product does not have Redundancy in case of failure and CME cannot scale to more sites or users (450). Also, CME cannot cater to complex requirements as Cisco Call Manager does with its granular level of configuration.
The semi integration of the components of the system.
Null
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Cisco Unified Communications Manager Express Reviews and Ratings
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- SR. ADMINISTRATOR - VOIP1B-10B USDHealthcare and BiotechReview Source
"ONE BOX SOLUTION" for deploying telephony at your remote / branch site office
This is an Awesome telephony solution provided by Cisco for a small to the midsized location of 10 – 450 users. Depending on the number of users and model of the gateway used, we can deploy and configure CME on network gateway itself. Most companies prefer to install and run CME and the back-up network Gateway. Cisco CME can’t provide the granular level of configuration or flexibility to cater to the complex needs of the customer, however, is the best solution for remote and branch office sites. CME can integrate with third-party application solutions which are either on-premises or service provider-hosted deployment scenarios and can cater most of the requirements of a branch office. CME can be used as a contact center for small to mid-sized companies and we can design IVR, Auto Attendant call flows to cater to the requirements of remote / branch offices. CME can be used to as Cisco Unified Survivable Remote Site Telephony equipment, which can cater calls without interruption when the WAN link between the Central site and branch office is down. If you’re looking for an all in one telephony solution for branch sites, this is the best product. We can provide Voice Mail functionality if we can install the CUE module in the same gateway. Also, we can even support legacy Analog Phone & Fax by installing FXS Modules on this gateway. We can also support service provider and other third-party application if we can install the FXO modules. CME can provide support for Microsoft CRM and Salesforce using Telephony Application Programming Interface (TAPI). This is the ONE BOX SOLUTION if you're looking for deploying telephony at your remote / branch site offices. - Data and Analytics1B-10B USDManufacturingReview Source
stable voip solution
easy to installation and configuration , easy to manager all desk phone , and easy to realize voip solution. - System Admin50M-1B USDHealthcare and BiotechReview Source
Great communication tool with great support
We've been using it for years,It is helping with overall company communication. If I can still get in contact with you while you're on the phone or if I can call you with a click it really helps make sure that productivity stays up. - Sr. Network Engineer50M-1B USDConsumer GoodsReview Source
Powerful but complex
Cisco Call manager is highly configurable and can be made to do just about anything you can imagine. That comes at the cost of complexity. Even simple task can be several steps. Deployment of a whole system takes a lot of knowlege and experiance. Most companies will either need to retain a specialist to maintain the system or out source support to a 3rd party. Cisco also offers many additonal application servers for call centers, E911 service, and more, but these are licensed seperately. - IT Manager50M-1B USDServices (non-Government)Review Source
Reliable platform with few issues, specs didn't match between the OS and the GUI interface
Prduct has performed relatively well with few hickups. However we encountered a couple of issues: the advertised limits (number of extensions, users, etc) while supported by the underlying OS were not supported by the GUI interface, so the configuration and setup had to be done outside the GUI interface. While the platform is supposed to be able to handle faxing (incoming and outgoing) there is little documentation on it and difficult to get it going. As far as outgoing Cisco only supports their TIF file version which is not recognized industry wide which poses a big issue when trying to implement at the client level. The GUI interface was faulty.
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