MiVoice Business is software designed to provide unified communications and collaboration capabilities for organizations of varying sizes. It supports features such as voice calling, conferencing, messaging, automated attendant, mobility options, and contact center integration. The software facilitates communication across desk phones, mobile devices, and softphones, and offers administration tools for system configuration and user management. MiVoice Business aims to address common business communication challenges by streamlining internal and external collaboration, supporting flexible work environments, and enabling efficient call handling and routing within organizations.
MiVoice Business Pricing
MiVoice Business software uses a tiered pricing model based on the number of users and required features. The software offers various licensing options including perpetual and subscription licenses, along with add-on modules for advanced capabilities. Support and maintenance are available as separate or bundled offerings. Pricing varies depending on deployment size and configuration.
Overall experience with MiVoice Business
System Administrator
3B - 10B USD, Energy and Utilities
FAVORABLE
“MiVoice Business - Great Unified Communication Platform”
5.0Sep 16, 2024
This is a great product brought to the industry by Mitel as it is very reliable and easy to operate and program. The system is very flexible and so allows us to install various devices from digital to UC softphones. The stability and flexibility of the product is great for the price.
IT
<50M USD, Retail
CRITICAL
“Rock solid, but clunky”
3.0Jan 9, 2019
Reliable phone system - user interface could really do with some work, but rock solid as a platform.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration and customer service.
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Reviewer Insights for: MiVoice Business
Deciding Factors: MiVoice Business Vs. Market Average
Performance of MiVoice Business Across Market Features
MiVoice Business Likes & Dislikes
Large enterprise capabilities can be easily met here by scaling with licensing and additional chassis. The admin interface to perform maintenance and setups is user friendly and intuitive. It is very easy to use and simple to manage.
Rock solid - barely needs touching once configured
Bluetooth connectivity on the 6900 series phones. Teleworker solution Mitel Revolution integration to the phone
Reporting is not good enough by default as it requires to purchase extra software to make reports look great. Technical support response times are very slow and training modules are less available on their website.
Terrible user interface, locked to only windows browsers, overly complicated
Software assurance cost. Programming can be tedious Mitel tech support is hit and miss
MiVoice Business - Great Unified Communication Platform
5.0Sep 16, 2024
This is a great product brought to the industry by Mitel as it is very reliable and easy to operate and program. The system is very flexible and so allows us to install various devices from digital to UC softphones. The stability and flexibility of the product is great for the price.
System Engineer
<50M USD
Telecommunication
Review Source
Mitel MiVoice Business and Revolution
4.0Jul 19, 2021
Mitel has made a lot of strides in improving the quality of their products. The new 6900 series phone with Mitel Revolution is a show stopper in ease of use and performance
Senior Software Engineer
Gov't/PS/Ed
Education
Review Source
A true voice integration in all our Applications
5.0Aug 14, 2019
We were looking for a voice solution for our application in organization and based on our prior experience we got the information about the MiVoice solution so we initiated a pilot project to just test this solution on our platform. But, we were satisfied with this and integrated in all our application. Now all our competitors asks about this solution. We are really happy with this.
Business Systems Manager
<50M USD
Banking
Review Source
Flexible telephony solution
5.0May 16, 2019
Mitel provides an innovative solution that scales well to our organization. The solution offers flexibility that enables us to evolve our telecommunications over time. We originally deployed 30+ systems due to our legacy telephony infrastructure. We have since migrated to SIP and have begun consolidating system. Mitel makes this process very easy. We have deployed both the physical hardware and the virtual solution; the virtual solution is blazing fast. The system is maintained internally by IT staff effectively.
Sales Support Rep
50M-1B USD
Miscellaneous
Review Source
Pretty good resource for making multiple locations feel like one, at least on the phone.
4.0Apr 10, 2019
A complete suite of tools to allow multiple remote offices to operate as one from a telecommunications standpoint. Not too difficult to learn alongside Mitel hardware.
