Name: Cisco Unified Communications Manager (CallManager)
Rating: 4.4 (106 reviews)

Overview

Product Information on Cisco Unified Communications Manager (CallManager)

Updated 13th October 2025

What is Cisco Unified Communications Manager (CallManager)?

Cisco Unified Communications Manager is a software that provides enterprise-level call control, session management, and mobility features for voice, video, messaging, and conferencing. The software integrates multiple communication channels and devices into a unified platform, supporting IP telephony and collaboration tools across organizations. It is designed to enable call processing, presence, and session management for endpoints, supports standards-based interoperability, and allows for centralized or distributed deployment models. The software addresses communication management needs such as call routing, signaling, and device management, helping organizations streamline internal and external communications and enhance operational efficiency.

Overall experience with Cisco Unified Communications Manager (CallManager)

SENIOR CONSULTANT

3B - 10B USD, Banking

FAVORABLE

“Decoding Features of Simple Administration for Improved Business Communication”

4.0

Dec 25, 2024

My overall experience is good, it is an all-in-one solution for IP telephony needs. Externally, it is full of options and lots of features which help in business communication.

Network Specialist

Gov't/PS/ED <5,000 Employees, IT Services

CRITICAL

“Hard to configure and manage”

3.0

Jun 28, 2018

Good product if your a Cisco Engineer. Hard to configure and set up. Hard to maintain. Easy to build the phones and voicemails.,

About Company

Company Description

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Company type

Public

Year Founded

1984

Head office location

San Jose, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.cisco.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Cisco Unified Communications Manager (CallManager)

Deciding Factors: Cisco Unified Communications Manager (CallManager) Vs. Market Average

Performance of Cisco Unified Communications Manager (CallManager) Across Market Features

Cisco Unified Communications Manager (CallManager) Likes & Dislikes

I personally like many things but some of them I want to highlight here like simple administration, call routine options and easy troubleshooting.

Easy to copy, supercopy, and configure the actual phones.

Its flexibility, its security component, the ability to grow to meet any size and overall its full features

Nothing in my mind but some features can be added but not in the product for example auto attendant can be made part of it but it's not there.

Setting up hunt groups, route groups, and no call center

The cost and the licensing is a bit much. Upgrades are a major project but I believe that is getting better in future version.

Top Cisco Unified Communications Manager (CallManager) Alternatives

Peer Discussions

Cisco Unified Communications Manager (CallManager) Reviews and Ratings

Recommended Gartner Insights

1B-10B USD

Banking

Review Source

Decoding Features of Simple Administration for Improved Business Communication

IT COMMUNICATIONS LEAD

Healthcare and Biotech

Cisco Callmanager and how it will improve your business

5.0

Feb 20, 2024

Over the product has meet all of our business needs and has the capacity and features we need going forward as we continue to grow

ELECTRICAL ENGINEERING ASSOCIATE

<50M USD

Energy and Utilities

Great product with ample amount of community help when needed.

Feb 21, 2024

Good platform with a large user community. Always easy to find the help you need. GUI seems a bit outdated but still functional.

IT ASSISTANT MANAGER

10B+ USD

Manufacturing

Cisco Call Manager is Highly reliable & best IPT solution

Dec 22, 2023

Cisco call manager is complete UC solution. We can registered IP phones analog device & VC devices to the call manager. It has jabber application for desktop & mobile device which is very useful to connect with people anywhere at anytime.

Services (non-Government)

Time proven reliable product

Jan 8, 2024

A solid and reliable platform for our business telephony. Well documented and easy to support.

Overview

Product Information on Cisco Unified Communications Manager (CallManager)

What is Cisco Unified Communications Manager (CallManager)?

Cisco Unified Communications Manager (CallManager) Pricing

Overall experience with Cisco Unified Communications Manager (CallManager)

“Decoding Features of Simple Administration for Improved Business Communication”

“Hard to configure and manage”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Cisco Unified Communications Manager (CallManager)

Deciding Factors: Cisco Unified Communications Manager (CallManager) Vs. Market Average

Performance of Cisco Unified Communications Manager (CallManager) Across Market Features

Cisco Unified Communications Manager (CallManager) Likes & Dislikes

Top Cisco Unified Communications Manager (CallManager) Alternatives

Peer Discussions

Cisco Unified Communications Manager (CallManager) Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Cisco Unified Communications Manager (CallManager) Likes & Dislikes

Recommended Gartner Insights

Top Cisco Unified Communications Manager (CallManager) Alternatives

Cisco Unified Communications Manager (CallManager) Reviews and Ratings

Performance of Cisco Unified Communications Manager (CallManager) Across Market Features

Decoding Features of Simple Administration for Improved Business Communication

Cisco Callmanager and how it will improve your business

Great product with ample amount of community help when needed.

Cisco Call Manager is Highly reliable & best IPT solution

Time proven reliable product

4.4

(106 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

Deciding Factors: Cisco Unified Communications Manager (CallManager) Vs. Market Average

Reviewer Insights for: Cisco Unified Communications Manager (CallManager)

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