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  1. Home
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  3. Cisco Unified Communications Manager (CallManager)
Logo of Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager (CallManager)

byCisco Systems
in Corporate Telephony (Transitioning to Contact Center as a Service)
4.4

Overview

Product Information on Cisco Unified Communications Manager (CallManager)

Updated 13th October 2025

What is Cisco Unified Communications Manager (CallManager)?

Cisco Unified Communications Manager is a software that provides enterprise-level call control, session management, and mobility features for voice, video, messaging, and conferencing. The software integrates multiple communication channels and devices into a unified platform, supporting IP telephony and collaboration tools across organizations. It is designed to enable call processing, presence, and session management for endpoints, supports standards-based interoperability, and allows for centralized or distributed deployment models. The software addresses communication management needs such as call routing, signaling, and device management, helping organizations streamline internal and external communications and enhance operational efficiency.

Cisco Unified Communications Manager (CallManager) Pricing

Cisco Unified Communications Manager is a software that uses a per-user or per-device licensing model, with pricing tiers based on the number of users or devices and additional fees for premium features or add-ons such as voicemail, mobility, and video capabilities. Licenses can be purchased as perpetual or through a subscription, depending on the deployment preference.

Overall experience with Cisco Unified Communications Manager (CallManager)

SENIOR CONSULTANT
3B - 10B USD, Banking
FAVORABLE

“Decoding Features of Simple Administration for Improved Business Communication”

4.0
Dec 25, 2024
My overall experience is good, it is an all-in-one solution for IP telephony needs. Externally, it is full of options and lots of features which help in business communication.
Network Specialist
Gov't/PS/ED <5,000 Employees, IT Services
CRITICAL

“Hard to configure and manage”

3.0
Jun 28, 2018
Good product if your a Cisco Engineer. Hard to configure and set up. Hard to maintain. Easy to build the phones and voicemails.,

About Company

Company Description

Updated 8th February 2024

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Updated 25th June 2024
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.cisco.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Cisco Unified Communications Manager (CallManager)
Deciding Factors: Cisco Unified Communications Manager (CallManager) Vs. Market Average
Performance of Cisco Unified Communications Manager (CallManager) Across Market Features

Cisco Unified Communications Manager (CallManager) Likes & Dislikes

Like

I personally like many things but some of them I want to highlight here like simple administration, call routine options and easy troubleshooting.

Like

Easy to copy, supercopy, and configure the actual phones.

Like

Its flexibility, its security component, the ability to grow to meet any size and overall its full features

Dislike

Nothing in my mind but some features can be added but not in the product for example auto attendant can be made part of it but it's not there.

Dislike

Setting up hunt groups, route groups, and no call center

Dislike

The cost and the licensing is a bit much. Upgrades are a major project but I believe that is getting better in future version.

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Peer Discussions

Cisco Unified Communications Manager (CallManager) Reviews and Ratings

4.4

(106 Ratings)

Rating Distribution

5 Star
45%
4 Star
48%
3 Star
5%
2 Star
1%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SENIOR CONSULTANT
    1B-10B USD
    Banking
    Review Source

    Decoding Features of Simple Administration for Improved Business Communication

    4.0
    Dec 25, 2024
    My overall experience is good, it is an all-in-one solution for IP telephony needs. Externally, it is full of options and lots of features which help in business communication.
  • IT COMMUNICATIONS LEAD
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Cisco Callmanager and how it will improve your business

    5.0
    Feb 20, 2024
    Over the product has meet all of our business needs and has the capacity and features we need going forward as we continue to grow
  • ELECTRICAL ENGINEERING ASSOCIATE
    <50M USD
    Energy and Utilities
    Review Source

    Great product with ample amount of community help when needed.

    5.0
    Feb 21, 2024
    Good platform with a large user community. Always easy to find the help you need. GUI seems a bit outdated but still functional.
  • IT ASSISTANT MANAGER
    10B+ USD
    Manufacturing
    Review Source

    Cisco Call Manager is Highly reliable & best IPT solution

    4.0
    Dec 22, 2023
    Cisco call manager is complete UC solution. We can registered IP phones analog device & VC devices to the call manager. It has jabber application for desktop & mobile device which is very useful to connect with people anywhere at anytime.
  • 1B-10B USD
    Services (non-Government)
    Review Source

    Time proven reliable product

    4.0
    Jan 8, 2024
    A solid and reliable platform for our business telephony. Well documented and easy to support.
...
Showing Result 1-5 of 106

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