Cisco Unified Communications Manager (CallManager) Alternatives

4.4(106 Ratings)

Corporate Telephony (Transitioning to Contact Center...

Considering alternatives to Cisco Unified Communications Manager (CallManager)? See what this market Cisco Unified Communications Manager (CallManager) users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Cisco Unified Communications Manager (CallManager) compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Skype

4.4

I have been using Skype for almost 6 years now and I am very much satisfied with the services provided by them. Reason for me to use skype is its good audio quality when having a stable internet connection, it's cross platform support, Screen sharing and file sharing, and its integration with other Microsoft Apps Read all insights and reviews for Skype

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2. MiVoice Business

4.7

This is a great product brought to the industry by Mitel as it is very reliable and easy to operate and program. The system is very flexible and so allows us to install various devices from digital to UC softphones. The stability and flexibility of the product is great for the price.Read all insights and reviews for MiVoice Business

Where Cisco Unified Communications Manager (CallManager) Scored Higher

Better at service and support
Easier to integrate and deploy

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3. MiVoice Connect

3.9

The overall experience in one word is reliability. I rarely have issues with our phone system. The uptime is incredible and everything seems to just work once it is configured. We have been with Mitel for 15+ years and equipment is just robust and it seems like it will be that way for years to come. Read all insights and reviews for MiVoice Connect

Where Cisco Unified Communications Manager (CallManager) Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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4. OmniPCX Enterprise Communication Server

By Alcatel-Lucent Enterprise

4.7

Completeness of the OmniPCX Enterprise (OXE) platform with added-value solutions, besides the standard hybrid voice call server, such as Native Encryption, Integrated Mobility (DECT), Multisite redundant HA, on-premise virtualized Vs cloud option, native Voice Mail, integrated Contact Center, virtualized Fax Center, native OPR recording solution and integration with other recorder vendors, native UC Rainbow solution, API Open Gateway application to integrate third-party solutions, native Session Border Contoller (SBC), emergency Visual Notification Assistant solution, priority and call restriction functionalities for emergengy scenarios, and Dispatch Console to control and manage multiple concurrent in-bound calls. On top of that, the powerful and modular monitoring and management tool OV8770.Read all insights and reviews for OmniPCX Enterprise Communication Server

Where Cisco Unified Communications Manager (CallManager) Scored Higher

Better at service and support

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5. Cisco Business Edition 6000 (BE6000)

By Cisco Systems

4.9

We're using CUCM as our internal PBX solution, integrated with Jabber for IM. The solution is great and stable. We have around 1000 users with different phone model. The system is connected to external world with PRI and SIP trunk, using CUBE. The redundancy is guaranteed by 3 different CUCM servers located in different sites.Read all insights and reviews for Cisco Business Edition 6000 (BE6000)

Where Cisco Unified Communications Manager (CallManager) Scored Higher

Better at service and support
Easier to integrate and deploy

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6. NEC SV9000

By NEC

4.7

Overall very happy with the implementation, the only issue we had was the techs installing it completed 97% of it, but because the system was comprehensive, they left a couple of minor things, which when we found out about them, were fixed easily. Very good system. We intend on installing the same system in another location and integrate the capabilities of the systems to cross over for overflows in calls and other things. Simple to use, very reliable.Read all insights and reviews for NEC SV9000

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7. Cisco Unified Communications Manager Express

By Cisco Systems

4.5

This is an Awesome telephony solution provided by Cisco for a small to the midsized location of 10 – 450 users. Depending on the number of users and model of the gateway used, we can deploy and configure CME on network gateway itself. Most companies prefer to install and run CME and the back-up network Gateway. Cisco CME can’t provide the granular level of configuration or flexibility to cater to the complex needs of the customer, however, is the best solution for remote and branch office sites. CME can integrate with third-party application solutions which are either on-premises or service provider-hosted deployment scenarios and can cater most of the requirements of a branch office. CME can be used as a contact center for small to mid-sized companies and we can design IVR, Auto Attendant call flows to cater to the requirements of remote / branch offices. CME can be used to as Cisco Unified Survivable Remote Site Telephony equipment, which can cater calls without interruption when the WAN link between the Central site and branch office is down. If you’re looking for an all in one telephony solution for branch sites, this is the best product. We can provide Voice Mail functionality if we can install the CUE module in the same gateway. Also, we can even support legacy Analog Phone & Fax by installing FXS Modules on this gateway. We can also support service provider and other third-party application if we can install the FXO modules. CME can provide support for Microsoft CRM and Salesforce using Telephony Application Programming Interface (TAPI). This is the ONE BOX SOLUTION if you're looking for deploying telephony at your remote / branch site offices.Read all insights and reviews for Cisco Unified Communications Manager Express

Where Cisco Unified Communications Manager (CallManager) Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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8. Cisco Business Edition 7000 (BE7000)

By Cisco Systems

4.8

It was easy experience deploying the complete solution, However the config took a while for it work as per my business requirement, at the end the solution we deployed was great for consyumption Read all insights and reviews for Cisco Business Edition 7000 (BE7000)

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