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  1. Home
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  3. NEC SV9000
Logo of NEC SV9000

NEC SV9000

byNEC
in
4.6
Market Presence: Corporate Telephony (Transitioning to Contact Center as a Service), Unified Communications (Transitioning to Unified Communications as a Service)

Overview

Product Information on NEC SV9000

Updated 13th October 2025

What is NEC SV9000?

NEC SV9000 is a software-based communications platform designed to support unified communications and collaboration for businesses. The software enables voice, video, and messaging functions, supporting connectivity across multiple locations and devices. It offers features such as call management, voicemail, conferencing, and mobility solutions, which help organizations streamline internal and external communications. The software is intended to address business challenges related to efficient communication, scalability, and integration with other enterprise systems, allowing companies to improve responsiveness and operational workflow. It supports deployment flexibility and compatibility with a variety of telephony infrastructure environments.

NEC SV9000 Pricing

The NEC SV9000 software uses a pricing model based on licensing and deployment options, with costs typically determined by the number of users, system features, and level of support required. Pricing often varies according to whether the software is deployed on-premises or in the cloud, and additional charges may apply for hardware, professional services, and ongoing maintenance.

Overall experience with NEC SV9000

CEO
50M - 250M USD, IT Services
FAVORABLE

“Good to work and development solution.”

5.0
Mar 6, 2019
I am developing the Extension Power in Japan, that is office CTI system, connect to NEC SV series. NEC support team are always cooprative with their partner and from customer point of view, the way they help me is splendid.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 7th December 2023

NEC Corporation is focused on the integration of IT and network technologies. The company aids businesses and communities in adjusting to fast-paced changes in society and market trends. It is devoted to providing social values of safety, security, fairness, and efficiency that aim to create a more sustainable environment where individual possibilities can be fully explored. NEC Corporation is well-known for its innovations, particularly in the field of face recognition technology.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1899
Head office location
Tokyo, Japan
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.nec.com/en/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: NEC SV9000
Performance of NEC SV9000 Across Market Features

NEC SV9000 Likes & Dislikes

Like

never breaks and easy to 3rd Party software.

Like

Feature set, ease of use. Ability to use two systems in two locations and integrate them for overflows of calls.

Like

it is a hybrid solution supports IP, digital & also analogue endpoints suitable to all customer.

Dislike

nothing

Dislike

Support from NEC should be direct, not via IT Installers

Dislike

it is better if system can reuse SV8000 interface cards in SV9000 without any license

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Peer Discussions

NEC SV9000 Reviews and Ratings

4.6

(23 Ratings)

Rating Distribution

5 Star
65%
4 Star
30%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
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Star Rating
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  • CEO
    50M-1B USD
    IT Services
    Review Source

    Good to work and development solution.

    5.0
    Mar 5, 2019
    I am developing the Extension Power in Japan, that is office CTI system, connect to NEC SV series. NEC support team are always cooprative with their partner and from customer point of view, the way they help me is splendid.
  • Managing Director
    <50M USD
    Healthcare and Biotech
    Review Source

    Very good system just make sure you have your tech installers on hand

    5.0
    Oct 18, 2018
    Overall very happy with the implementation, the only issue we had was the techs installing it completed 97% of it, but because the system was comprehensive, they left a couple of minor things, which when we found out about them, were fixed easily. Very good system. We intend on installing the same system in another location and integrate the capabilities of the systems to cross over for overflows in calls and other things. Simple to use, very reliable.
  • Senior Manager
    <50M USD
    Telecommunication
    Review Source

    Very stable and expandable solution

    4.0
    Oct 4, 2018
    We are NEC solution provider as well as user, we have used NEC voice platform for over 20 years from NEAX series to now SV9000 generation, it is very stable and smooth migration, expandable with our business growth. We highly recommend to our customer. It is also very strong in hospitality features.
  • Director
    Gov't/PS/Ed
    Telecommunication
    Review Source

    "Highly satisfying products and services, raising great feedback"

    5.0
    Sep 24, 2018
    Overall the service was highly satisfied. Installation and maintenance service was well delivered as well as highly professional. We are very pleased by the service provided by the team. We were able to deliver great quantity to our close customers which are large enterprises and resorts in Hanoi. The customers' feedback was very positive, which highly reflects on the products.
  • Manager Engineering
    50M-1B USD
    Services (non-Government)
    Review Source

    Transform the Business Communication

    4.0
    Sep 24, 2018
    Possible to set a video conference in stead of a face to face meeting. Possible to use extension calls using smart phone during business trips. Possible to join conference calls from home using own smart device as conversations are encrypted. Shorten work process and improve work productivity No need for roaming service. Reduce communication expense Reduce overtime, flexible work style
Showing Result 1-5 of 23

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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