CloudEagle

Our identity governance process was greatly streamlined using CloudEagle and the experience was smooth right from the onboarding. The standout aspect was automating the app access requests using Self-service app catalog, which reduced our IT tickets and users no more have to chase stakeholders for approvals. On top of this, CloudEagle's customer success team, was always available and a call away in case we needed support. The overall experience has been smooth for our team, we have reduced tickets and users are getting access to the apps at the right time.

CloudEagle turned our compliance process around. We went from scrambling to pull together evidence for audits to having everything ready at any given moment. The platform tracks every access event, every approval, and every policy enforcement action. Our auditors were impressed, and frankly so were we.

We introduced CloudEagle.ai about nine months ago, at a time when we had completely lost control of the number of SaaS tools active in the company. Each team was purchasing independently, and there was no unified view. The difference was noticeable fairly quickly: after just the first few weeks, situations we had never noticed emerged, such as duplicate licenses or tools that were virtually unused but still paid for. It's not a plug and play solution in the strictest sense: you need to dedicate a little time at the beginning, especially to set up the connections and understand how to read the data. But as time goes by, it takes shape, becoming a tool you actually use, not just something that sits there.

The experience with CloudEagle was really great. What really stood out for me was how straightforward their onboarding and offboarding modules felt. It was easy to navigate and set up the provisioning workflows, which helped us grant application access to new hires from day one. CloudEagle's reliability really came out in the deprovisioning workflows, we can now promptly deprovision users after their exit irrespective of their time zones. Their continuous updates and help centre really enabled us to automate our manual processes without much effort.

Overall, CloudEagle has given us time-bound access that works well for both security and our pace of work. Now, employees can quickly access the tools they need, and our auditors are very happy with the controls. We also use it to access reviews that help us keep things clean over time.