Name: Identity Security Cloud
Rating: 4.8 (805 reviews)

Overview

Review Summary

AI Generated Using Real User Reviews

See a synthesized overview of the key takeaways from verified reviews of Identity Security Cloud.

Product Information on Identity Security Cloud

Updated 13th October 2025

What is Identity Security Cloud?

Identity Security Cloud is a software designed to help organizations manage and secure digital identities across various systems and applications. The software provides automated identity lifecycle management, access controls, and compliance features to enable organizations to streamline user provisioning and deprovisioning, enforce access policies, and monitor user activities. Identity Security Cloud integrates with a range of business applications and infrastructure, supporting secure single sign-on, password management, and risk-based access decisions. The software addresses business requirements for mitigating identity-related security risks, maintaining regulatory compliance, and improving operational efficiency by centralizing identity governance and administration.

Overall experience with Identity Security Cloud

Manager, IT Security and Risk Management

1B - 3B USD, Insurance (except health)

FAVORABLE

“Highly capable IGA tool with many potential automation features. ”

5.0

Jan 20, 2026

2022 (original review) - From an administrator perspective, IdentityNow is certainly capable of LOTS of organizational use-cases surrounding the IAM space. Overall, the tool has the potential to be hugely helpful with scaling automated provisioning and de-provisioning of identities, AND providing the ability to audit access. 2026 (updated review) - SailPoint has clearly improved the product. Both by making it easier to use and by adding new capabilities. We have also witnessed a shift in their customer relations and professional services. While initially, it was difficult to have a good relationship with SailPoint, they have dramatically improved and now provide what I would consider top tier customer service. They're now my favorite vendor to work with.

TECHNICAL SPECIALIST

1B - 3B USD, Finance (non-banking)

CRITICAL

“Great IGA Solution but requires good people to manage and understand the product.”

3.0

Mar 27, 2026

A really best in class IGA solution. Product X has all the bells and whistles but still needs to mature more in terms of GUI functionality as most of the deeper functionality can only be set using API.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Identity Governance and Administration

About Company

Company Description

SailPoint is a company that focuses on identity security for businesses, with an emphasis on utilizing artificial intelligence and machine learning. The firm automates the supervision and regulation of access, ensuring identities and resources are correctly linked. It offers an identity platform that integrates with pre-existing systems and workflows, offering a comprehensive view into all identities and their access. SailPoint’s identity solution adapts to the size, speed, and environmental needs of enterprises. The company assists enterprises globally to establish a foundation based on identity security.

Company Details

Year Founded

2005

Head office location

Austin, United States

Number of employees

1001 - 5000

Annual Revenue

500M-1B USD

Website

https://www.sailpoint.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Identity Security Cloud

Reviewer Insights for: Identity Security Cloud

Performance of Identity Security Cloud Across Market Features

Identity Security Cloud Likes & Dislikes

(2022 original review) - The best part about this product is it's ability to act as a central identity management platform; hosting all identity attributes from various connected sources. It can easily transform and parse data for use in other tools. One of the main use-cases is taking data from an HR management tool, creating an identity based on available attributes, and automatically provisioning the user in Active Directory. This includes email, home directory, phone number, manager, etc. If a data source exists and there's an available attribute, IDN can automate it. (2026 update) - It's just simply versatile. With a bit of API, scripting, and Java knowledge, you can dynamically connect this this product to almost anything. Leverage it to automate provisioning, access reviews, and automated identity actions. As of today, it's saving us about 160 hours per month of manual work (i.e., because we were able to automate that much with it).

IGA feature are mature enough to handle most IGA use cases. e.g. LCS Management, Access and Entitlement, SoD, Certification and reporting.

1. The SailPoint team and their unparallel commitment to their customers. They are responsive, and their technical expertise is off the charts. Of equal importance is their overall professionalism, kindness, and encouragement. Let's face it, implementing SailPoint is transformational and a big undertaking and there are bumps along the road. Sometimes customers just need to hear the words, we are here for you, we will get through this together and they back up those words with action. 2. The product exceeds our expectations and is delivering results to our organization that have yielded measurable financial savings, largely attributed to the automation we have with the product. 3. SailPoint has brought an added layer of security to our organization in so many ways but to sum it up we can ensure that the right people have the right access to do their jobs and no access beyond that. And access can be in place on day one of their start date.

(2022 original) - The web interface leaves much to be desired. Until very recently, the ability to sort only existed in the search area and a few of the admin areas. The ability to quickly and intuitively see configuration settings (this is within the Admin portion of the tool) is lacking. It feels like SailPoint makes a great demo product, but one that is tedious and click-centric to manage within the UI/web portal. (2026 update) - The UI has all changed considerably. It's much improved from a few years ago. If you know where to look, the data is available. They've also included MUCH more functionality through the UI and made it easier to perform many functions that were previously only available using Postman and API calls. That said, the demo-focused UI is still my biggest dislike with this product.

Most of the deeper configuration can only be done by API.

1. The NERM solution, which is part of SailPoint and an add-on for non-employee resource management, is still in its infancy and maturing opportunities in its design. 2. It is a powerful platform and can do so much. It can be challenging to leverage its full capabilities.

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Recommended Gartner Insights

Market Guide for Identity Governance and Administration

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1B-10B USD

Insurance (except health)

Review Source

Highly capable IGA tool with many potential automation features.

Healthcare and Biotech

Customer Engagement and Technical Expertise Shape SailPoint Project Outcomes

Jan 29, 2026

My overall experience with our SailPoint partner is exceptional because of the people that make up SailPoint, from the customer success team to the helpdesk team, to the technical experts, and to those at the very top like the founder and CEO, who genuinely listens to the voice of the customer and who seeks out engaging with SailPoint's customer base when hosting the annual Navigate conference. He is there, he is visible, he is committed to his customers, to the identity space, and the icing on the cake is that there is no pretense, none. We have had our customer success manager since our implementation, over 3 years now. She is our partner and is someone who time and time again is there for us, is super responsive, gets eyes on our issues like the speed of light when we reach out to her, clearly, she is highly respected and connected because she makes things quickly happen. She listens to our feedback for opportunities for improvement related to the product or other areas and takes those back to the respective SailPoint teams. Team has been a constant in our SailPoint journey. We have also built relationships with some key technical experts in their architecture space. They know my team members by name. They have become like extended family to us.

Director of IT

Gov't/PS/Ed

Education

SailPoint Identity Security Cloud (ISC) Provides a Robust Platform for IGA and Beyond

Jan 28, 2026

Our overall experience has been excellent. After evaluating leading products in the IDaaS IGA market, we consistently found ourselves coming back to SailPoint Identity Security Cloud (ISC). Based on our research and hands-on proof of concepts, it is the most feature-rich and mature offering in the IDaaS space. SailPoint provides extensive documentation - now more accessible than ever with Harbor Pilot AI - along with strong training resources and an active, helpful community support portal. Their Gold Support package delivers significant value, particularly through the tenant onboarding program, which guides customers through everything from authoritative source configuration and on-premises Active Directory connectivity to CIEM connector setup and advanced features like access intelligence for creating and refining roles. The availability of "Ask an Architect" sessions, go-live support, and access to the annual Navigate conference further enhances the overall experience. We're excited to be SailPoint customers and look forward to everything we'll be able to achieve with SailPoint ISC.

IT Security & Risk Management Associate

10B+ USD

Manufacturing

Great IGA foundation with powerful workflow automation and API extensibility

Jan 27, 2026

Overall, my experience with SailPoint ISC has been positive from a developer perspective. It offers solid identity governance capabilities and good extensibility via APIs/workflows and integrations, while the SaaS model reduces operational overhead. There are some pain points that are being addressed, such as Machine Identity Security features and Certifications, but I am satisfied with the communication and pace of the updates and am confident these issues will be ironed out soon.

Manager, It Security And Risk Management

Telecommunication

Cloud Platform Offers Reduced Maintenance and Reliable Performance for IGA Processes

Jan 30, 2026

I liked the product in many ways. It's less complex, and does the work well. Since it's a cloud version, there is nothing much to worry about maintaining the application infra, e.g Patching, Updates etc. We had a real issue with JML before the SailPoint implementation where Joiners/Leavers were getting delayed and though we had some manual automation in place, we had a heavy dependency on Line Managers to submit requests on time for timely fulfillment. Since we have integrated SailPoint with our HRMS system, all the workflows are now automated based on HR records and the required provisioning and de-provisioning triggers on time without any manual intervention. We are able to simplify and speed up the process with less possibility of any miss in audited processes. We aim to have this product to help us with JML integration and then App onboarding, Access Recertification, RBAC, SOD etc. We are mid way through were key processes are being implemented with great savings in required bandwidth with high quality. I highly recommend SailPoint Identity Security Cloud for better ROI, process efficiency, provisioning on time, achieve better Identity governance and many more. I would expect continuous support from SailPoint to achieve the further roadmap.