As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.
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One thing I like most about ADManager Plus is how it simplifies common Active Directory tasks. The bulk user management feature is very helpful when handling multiple user accounts. Another good feature is the reporting capability, which allows us to easily generate reports for users, groups, and inactive accounts. I also like the delegation option, which allows helpdesk teams to perform specific tasks without giving them full administrative access. These features make daily AD management more efficient
Both are very nice, particularly the technical support team, which is very active and they give a prompt response to my queries.
The support for ADManager is second to none. If I run into an issue I can simply initiate a chat session and a real person will be online within a few minutes to assist. 99 times out of 100, they will fix the issue during that chat session. If they can't fix it live someone will respond in a matter of hours.
Overall the product works well and helps simplify many Active Directory management tasks, but there are a few areas that could be improved. The user interface can sometimes feel a bit cluttered when navigating between reports and configurations. In some cases, generating detailed reports in larger environments may take a little longer than expected. Also, the demos and product documentation could be more detailed, especially for new users who are trying to understand advanced features or initial setup. More step-by-step examples and clearer descriptions would make onboarding easier for administrators.
Certain reports are not providing the advance customization it needs more customization features.
I think maybe my only complaint is that the system does SO many things we have a hard time pursuing and being knowledgeable on all it does. Also, they do offer classes, but they almost always start at 4/5am Eastern time. I would love to see classes offered at more varied times.