Name: Cognizant CRM and Customer Experience Implementation Services
Rating: 4.8 (74 reviews)

Overview

Service Information on Cognizant CRM and Customer Experience Implementation Services

Updated 13th October 2025

What is Cognizant CRM and Customer Experience Implementation Services?

Cognizant CRM and Customer Experience Implementation Services is a service designed to assist organizations with the deployment and optimization of customer relationship management systems and processes. The service provides support for integrating CRM platforms, streamlining customer interactions, and enabling data-driven insights for improved customer engagement. It focuses on aligning business processes with technology solutions to facilitate enhanced customer service, sales management, and marketing automation. Through this service, organizations can address challenges such as fragmented customer data, inefficiencies in customer support, and the need for unified digital experiences. The service is tailored to support customized CRM strategies, system implementation, application integration, migration, and ongoing management, aiming to enable consistent and seamless communication across customer touchpoints.

Overall experience with Cognizant CRM and Customer Experience Implementation Services

Director of IT

10B - 30B USD, Healthcare and Biotech

FAVORABLE

“Strong collaboration and expertise, with opportunities for improved cross-team alignment. ”

5.0

Mar 25, 2026

My overall experience with Cognizant has been positive, with professional collaboration, clear communication, and strong delivery discipline. The team is responsive, knowledgeable, and adaptable, contributing effectively to project progress while remaining open to feedback.

Sr. Manager

3B - 10B USD, Manufacturing

CRITICAL

“Cognizant needs a relook on engagement and partnership model”

2.0

Oct 20, 2018

Cognizant has been one of the primary partners for us in the CRM space. Our GIC base is in Bangalore India. However, CTS CRM team has not been able to help us in the possible extent in the CRM space. Not so happy experience.

About Company

Company Description

Cognizant is focused on engineering modern businesses. The main problem it resolves is helping clients with modernization of their technology, reimagining their processes, and transforming their experiences to adapt to the rapidly changing world. Thus, the main goal of the company is to facilitate improvement in everyday life. Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Company Details

Company type

Public

Year Founded

1994

Head office location

Teaneck, United States

Number of employees

10001+

Annual Revenue

10B-30B USD

Website

https://www.cognizant.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Cognizant CRM and Customer Experience Implementation Services

Performance of Cognizant CRM and Customer Experience Implementation Services Across Market Features

Cognizant CRM and Customer Experience Implementation Services Likes & Dislikes

What I like most is Cognizant's collaborative approach, clear communication, and strong subject-matter expertise.

Not much in any space in CRM

Ability to understand the goals and objectives and developing solutions in an efficient manner was the key takeaway.

The area I dislike most is the occasional lack of alignment across teams and the need for more proactive communication on risks or issues.

Their commitment to client is not satisfactory

While the quality of the work and outcomes was good and timely, it was comparatively expensive.

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Peer Discussions

Cognizant CRM and Customer Experience Implementation Services Reviews and Ratings

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Last 12 Months

Star Rating

Reviewer Type

Reviewer's Company Size

Reviewer's Industry

Reviewer's Region

Reviewer's Job Function

Director of IT
10B+ USD
Healthcare and Biotech
Review Source
Strong collaboration and expertise, with opportunities for improved cross-team alignment.
5.0
Mar 25, 2026
My overall experience with Cognizant has been positive, with professional collaboration, clear communication, and strong delivery discipline. The team is responsive, knowledgeable, and adaptable, contributing effectively to project progress while remaining open to feedback.
VP Technology
Gov't/PS/Ed
Education
Review Source
Quality Service and Timely Response
5.0
Dec 11, 2020
Cognizant was able to identify the team with relevant skill set to kick of the engagement and then follow through with implementation meeting program goals and objectives.
Assistant Vice President
10B+ USD
Insurance (except health)
Review Source
Cognizant's Incredible Partnership
5.0
Dec 7, 2020
Cognizant delivers on their commitments and is aggressive at solving issues. They were able to bring and end to end technology stack solution and not just a niche technology to the table.
Manager
10B+ USD
Insurance (except health)
Review Source
CTS Salesforce review
5.0
Dec 9, 2020
We're working on Salesforce development with CTS. we're providing Customer web site, Portal for Sales channel, Call center applications in japan. They are always flexible to work and trying to provide the best approach from quality and system maintainability stand point, not only delivery due. This year we all were under bit tough situation however CTS members are always there with us to provide stable service
President
<50M USD
Transportation
Review Source
After one year - HIGHLY recommend LEV
5.0
Dec 7, 2020
The LEV team was recommended to me by Salesforce and its a recommendation I'm thankful for. The products and services they have integrated for our team are the ones that are most used and best understood in no small part to the way they conduct their business.

...

Showing Result 1-5 of 72

Recommended Gartner Insights

Cognizant CRM and Customer Experience Implementation Services Reviews and Ratings

Filter Reviews

Sort By:

Most helpful

Last 12 Months

Star Rating

Reviewer Type

Reviewer's Company Size

Reviewer's Industry

Reviewer's Region

Reviewer's Job Function

Director of IT
10B+ USD
Healthcare and Biotech
Review Source
Strong collaboration and expertise, with opportunities for improved cross-team alignment.
5.0
Mar 25, 2026
My overall experience with Cognizant has been positive, with professional collaboration, clear communication, and strong delivery discipline. The team is responsive, knowledgeable, and adaptable, contributing effectively to project progress while remaining open to feedback.
VP Technology
Gov't/PS/Ed
Education
Review Source
Quality Service and Timely Response
5.0
Dec 11, 2020
Cognizant was able to identify the team with relevant skill set to kick of the engagement and then follow through with implementation meeting program goals and objectives.
Assistant Vice President
10B+ USD
Insurance (except health)
Review Source
Cognizant's Incredible Partnership
5.0
Dec 7, 2020
Cognizant delivers on their commitments and is aggressive at solving issues. They were able to bring and end to end technology stack solution and not just a niche technology to the table.
Manager
10B+ USD
Insurance (except health)
Review Source
CTS Salesforce review
5.0
Dec 9, 2020
We're working on Salesforce development with CTS. we're providing Customer web site, Portal for Sales channel, Call center applications in japan. They are always flexible to work and trying to provide the best approach from quality and system maintainability stand point, not only delivery due. This year we all were under bit tough situation however CTS members are always there with us to provide stable service
President
<50M USD
Transportation
Review Source
After one year - HIGHLY recommend LEV
5.0
Dec 7, 2020
The LEV team was recommended to me by Salesforce and its a recommendation I'm thankful for. The products and services they have integrated for our team are the ones that are most used and best understood in no small part to the way they conduct their business.

...

Showing Result 1-5 of 72

Overview

Service Information on Cognizant CRM and Customer Experience Implementation Services

What is Cognizant CRM and Customer Experience Implementation Services?

Cognizant CRM and Customer Experience Implementation Services Pricing

Overall experience with Cognizant CRM and Customer Experience Implementation Services

“Strong collaboration and expertise, with opportunities for improved cross-team alignment. ”

“Cognizant needs a relook on engagement and partnership model”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Cognizant CRM and Customer Experience Implementation Services

Performance of Cognizant CRM and Customer Experience Implementation Services Across Market Features

Cognizant CRM and Customer Experience Implementation Services Likes & Dislikes

Top Cognizant CRM and Customer Experience Implementation Services Alternatives

1. Salesforce CRM and Customer Experience Implementation Services

2. Infosys CRM and Customer Experience Implementation Services

3. Capgemini CRM and Customer Experience Implementation Services

Peer Discussions

Cognizant CRM and Customer Experience Implementation Services Reviews and Ratings

Strong collaboration and expertise, with opportunities for improved cross-team alignment.

Quality Service and Timely Response

Cognizant's Incredible Partnership

CTS Salesforce review

After one year - HIGHLY recommend LEV

Recommended Gartner Insights

About Company

Company Description

Company Details

Reviewer Insights for: Cognizant CRM and Customer Experience Implementation Services

Performance of Cognizant CRM and Customer Experience Implementation Services Across Market Features

Cognizant CRM and Customer Experience Implementation Services Likes & Dislikes

Top Cognizant CRM and Customer Experience Implementation Services Alternatives

1. Salesforce CRM and Customer Experience Implementation Services

2. Infosys CRM and Customer Experience Implementation Services

3. Capgemini CRM and Customer Experience Implementation Services

Recommended Gartner Insights

Cognizant CRM and Customer Experience Implementation Services Reviews and Ratings

Strong collaboration and expertise, with opportunities for improved cross-team alignment.

Quality Service and Timely Response

Cognizant's Incredible Partnership

CTS Salesforce review

After one year - HIGHLY recommend LEV

4.8

(74 Ratings)

Rating Distribution

Customer Experience

Service Capabilities