CRM and Customer Experience Implementation Services Reviews and Ratings

It was truly an exceptional experience. The tool offers maximum flexibility in terms of aligning it with your business process. The process looks very seamless and each activity can be tracked and mapped within the tool. The best thing is you can add as many team members as you want and each activity can be tagged to respective team members based on the specific requirements set. The overall analysis can be done for whatever thing you are tracking, and as a result it makes data driven decision making easier.

Cognizant was able to identify the team with relevant skill set to kick of the engagement and then follow through with implementation meeting program goals and objectives.

Infosys CRM and customer experience implementation allows us to control our customer relationships in one place. It helps us to exclusively interact and communicate with customers smoothly. It has a way of making our customer support more organized. It's a powerful tool for managing customer relations.

Capgemini did a tremendous job working with Estes to stand up Salesforce CRM for Sales, Service and Marketing. Their requirements gathering, knowledge of best practices and thorough communication assisted us in delivering a very strong MVP product to our team.

Sapient in general has great talent and some of the people in my portfolio for a large financial client was from Sapient

Very professional and with a deep understanding of our needs and challenges. Provider was able to translate business needs into technical requirements

The team has been fantastic and working with them has been a great experience. They have a strong commitment to high quality outcomes and consistently execute on both meeting and exceeding expectations. They regularly go above and beyond to meet my needs and have stuck with me through a challenging program, even when our organization's commitment was shaky.

We've worked with this team for a little more than a year and have been impressed with both the quality and quantity of work they are able to generate. They've become an extension of our team. We've already built trust and great relationships.

Experience was great. We partnered with PWC for overall strategy and implementation. They not only provided a long-term roadmap,

they become a strong partner in the last few months with their design led approach, coupled with technology solutions and ability to execute

I have an experienced to EY a few projects so far and I felt that they have good talents and good understanding what they have to do whichever they got a project. Specifically they have a specialties regarding PMO(Project Management Operation) role most among a variety of services they have.

It started when we seek to improve customer relations and services, then HCL CRM was immediately recommended. We went for it, and since then, it has been satisfactory. With it, we can always boost the outcomes of business processes. We have implemented for over 3 years now and counting. Our customer experience internal operations has seen great development ever after.

Great partner always wiling to get involved and solve problems. Endless experience and technology competency in custom application development.

Excellent, open-minded, sharing experience gained through the work with other industries, excellent understanding of customer needs and CX as a topic.

It turned out to be the ideal partner for the required activities, flexible, dynamic and proactive. The performance was of a high standard with a very high degree of satisfaction from all concerned

Short and steep learning curve of the team has helped in pain less transition from other vendor to Tech Mahindra.

Virtusa has a powerful offering of the Customer Experience Implementation services and CRM wherein it helps build in strong relationships with client by providing in depth knowledge and domain expertise, deep dive into data and performing advance analytics by focusing on Artificial intelligence and machine learning tool to deliver insightful results.It also helps in providing application innovation, solution to client problems and help automate the process of performing repetitive tasks. It also helps streamline various processes and provide innovative technology solutions.

The long lasting collaboration between TCS and our Customer Care was the pillar on which the overall collaboration was built on. TCS knows very well the processes and the overall ecosystem and is able to provide a full support that is really focused on what is needed. With an on-site team very skilled in both technical and functional aspects and a strong offshore team, the project has been developed in a limited timeline (six months), enabling since the beginning all users to work in the expected way, with minor limitations and bugs. After one year, the Application Maintenance team is managing without any problem the overall service, respecting SLAs and keeping on providing guidance on possible enhancements, taking care of the difficult market conditions that don't encourage strong additional investments.

They provide very good services as compare to other partner which have used. Very polite and helpful if you face any issue they provide immediate assistance.

These guys are awesome. Don't go with the big IT consultancies - Slalom is more nimble, responsive, and fun to work with. They seemed a lot more invested than previous companies I've worked with.