CRM and Customer Experience Implementation Services Reviews and Ratings
What are CRM and Customer Experience Implementation Services?
Gartner defines the customer relationship management (CRM) and customer experience (CX) implementation service market as project-based services to help clients develop a CX strategy and transform a customer relationship with consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, and they focus on interactions with customers, including commerce transaction enablement.
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Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Cognizant is focused on engineering modern businesses. The main problem it resolves is helping clients with modernization of their technology, reimagining their processes, and transforming their experiences to adapt to the rapidly changing world. Thus, the main goal of the company is to facilitate improvement in everyday life.
Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Infosys is a company concentrated on providing digital services and consultation on a global scale. Originating from over 30 years of managing the infrastructures of significant global corporations, Infosys guides businesses through their digital transformation process. This is achieved by reinforcing the organization with an AI-controlled center that aids in outlining the implantation of modifications and by enhancing the industry with scalable agile digital. This approach aims to deliver unprecedented levels of organizational efficiency and consumer satisfaction. Furthermore, Infosys places a strong emphasis on continual learning to promote regular enhancement through the cultivation and transfer of digital proficiency, knowledge, and notions derived from its innovation ecosystem.
Capgemini centers on assisting businesses through their transformation and management process by effectively utilizing technological resources. With an expansive team comprising of 350,000 members, the company has a wide reach that extends to over 50 countries worldwide. Given a strong heritage spanning 55 years and deep-seated industry expertise, Capgemini handles varied business needs. These range from strategy and design to operations. The evolving world of technology, including aspects such as cloud, data, AI, connectivity, software, digital engineering, and platforms, is continuously fueling its operations.
Publicis Sapient focuses on enabling digital business transformation. Collaborating with global entities, this company aims to bolster their competitive edge in the digital realm. They employ their specialized SPEED faculties, encompassing Strategy and Consulting, Product, Experience, Engineering and Data. These faculties, underpinned by a culture of exploration and profound sector insight, allow them to make a tangible impact on their clients' business operations by re-inventing products and experiences that customers find valuable. By employing an agile, data-led approach, Publicis Sapient prepares their clients' businesses for change, placing digital at their operational core. Publicis Sapient, a part of Publicis Groupe, consists of over 20,000 employees operating across more than 50 offices globally.
Deloitte is a multinational entity that incorporates several independent firms on a global scale, each one serving their clients' growth and success areas. The main aim is to provide sound and professional guidance resulting in their clients emerging as the frontrunners of their respective domains. The parent entity, Deloitte Touche Tohmatsu Limited, is the overseer of this vast network of member firms spread worldwide, though each firm retains its legal autonomy. The diversity of the talent housed in Deloitte is channelized to deliver optimal solutions tailored to their clients' specific needs. The onus is put on businesses and individuals to seek professional advice before making decisions affecting their financials. Deloitte's offerings are general and do not serve as professional advice targeted for unique cases. Their ultimate goal is to utilize the wealth of knowledge at disposal for the betterment of their clients and the collective society, resulting in a robust organization.
Accenture is a professional services corporation that has global capabilities in cloud, digital, and security domains. With proficiency and dexterity spanning across more than 40 sectors, Accenture provides a range of services such as Strategy and Consulting, Technology and Operations Services. It also features something named Accenture Song, powered by an extensive network of Advanced Technology and Intelligent Operations centers. It caters to clients in more than 120 countries, harnessing the capability of transforming changes into values to foster shared success.
Reply is concentrated on the design and implementation of solutions that utilise the latest communication channels and digital media. Operating as a consortium of highly proficient companies, Reply explores and matures business models that leverage the fresh paradigms of big data, cloud computing, digital media and the Internet of Things. The company offers consulting, system integration, and digital services crossing various domains such as telecom and media, industry and services, banking and insurance, and public sectors.+
PwC is a global network of firms operating in 152 countries with a workforce exceeding 327,000 people. The firm primarily focuses on providing services in assurance, advisory, and tax sectors. PwC is composed of a combination of multiple member firms, each an individual legal entity. Its mission is rooted in fostering trust within society and addressing significant issues. The disclaimer for PwC's content is that it's meant for general information, not to be used as concrete accounting, tax, or professional advice without consulting with trusted advisors for personalized counsel.
Wipro Limited is a technology services and consulting company that concentrates on developing innovative solutions for complex digital transformation issues. Its capabilities span from consulting, design, engineering, to operations, enabling companies to meet their strategic objectives and establish resilient, future-proof businesses. Servicing countries worldwide, part of its commitment involves ensuring success in a constantly evolving global business scene. Additionally, Wipro takes a non-discriminatory approach towards employment, making all decisions without prejudiced views on an individual's background, disability or sexual orientation.
EY concentrates its efforts on improving the mechanisms of the working world by supporting the creation of enduring value for multiple stakeholders. Fueled by data and technology, EY's internationally dispersed teams facilitate the growth, transformation, and operation of client businesses by providing assurance services. With a multidisciplinary approach encompassing assurance, consulting, law, strategy, tax, and transactions, EY professionals strive to devise innovative solutions for today's intricate global concerns by asking perceptive questions.
NTT DATA is an established global IT services provider that has its operations spread over 50 countries, with its main operations centered in Tokyo. The main industry problem that it seeks to address is the need for technological innovation. To this end, NTT DATA works towards creating better solutions for day-to-day life by connecting people. Its broad range of services includes consulting, application, business process, cloud, and infrastructure services that cater to both businesses and governments across the globe. The company's unique culture, which has evolved over the past five decades, emphasises on being people-oriented and focusing on getting the small details right, with the aim to make a significant impact globally. This culture combines the influence of a global brand with the dynamism and passion typically associated with entrepreneurship.
HCLTech (formerly Hindustan Computers Limited) is an Indian multinational information technology (IT) services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.
IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.
BearingPoint is renowned as an independent consultative entity with a strong presence across the globe. The company's primary focus is providing realistic, customized solutions in response to the ongoing changes in complex business landscapes. BearingPoint leverages its deep-rooted understanding of diverse industries and functional areas to address the unique requirements of clients. It distinguishes itself as an independent advisory, merging management skills and technology capabilities to attain maximum value. The workforce at BearingPoint is characterized by engagement, pragmatism, and innovation. Furthermore, the company is profoundly driven by the aim of preparing a robust organization for future generations, with stewardship at its core. The mission is to assist clients in executing strategies via operational concentration and enable them to adapt to changes. The team is dedicated to making real, sustainable impact for clients globally.
Tech Mahindra is a global information technology company that operates across 90 countries with a workforce of over 148,000 professionals. The company's focus is on creating innovative, customer-centric solutions, using next-generation technologies like 5G, blockchain, metaverse, quantum computing, cybersecurity, and artificial intelligence. With these technologies, the company drives complete digital transformation for its global customers. Tech Mahindra is part of the multinational organization, Mahindra Group, with a workforce of over 260,000 located throughout more than 100 countries. This group operates in various industries such as farm equipment, utility vehicles, IT, and financial services. The consolidation of companies within the Mahindra Group allows for collaborative disruption via the NXT.NOW framework, thereby aiming to deliver human-centric experiences for their ecosystem and improving tomorrow's experiences today.
TCS, part of the Tata group, focuses on shaping the future through innovation, technology and the utilization of collective knowledge. It is a multinational organization based in India, with consultants placed in various countries around the world, with notable skills and expertise. They work diligently to provide technology solutions that resolve critical business challenges. TCS is also noted for proactive stances on critical global issues, resulting in recognition in various sustainability indices. It operates within business principles aligned towards achieving sustainable growth.
Virtusa Corporation is a provider of digital engineering and technology services to globally operating companies. Through an 'Engineering First' approach, Virtusa aims to turn concepts into practical applications, enabling innovative solutions to critical business problems. The company blends logic, creativity, and curiosity to build strategies and create solutions, thereby addressing the prominent business challenges of global companies and helping them stay ahead in their industries. Inclusion and diversity are vital aspects within the company.
KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. KPMG is the brand under which the member firms of KPMG International Limited (“KPMG International”) operate and provide professional services. KPMG firms operate in 143 countries and territories and collectively employed more than 270,000 partners and employees serving the needs of business, governments, public-sector agencies, not-for-profits and through KPMG firms' audit and assurance practices, the capital markets.
Slalom is a global business and technology consulting firm. It was established in 2001 with an emphasis on assisting people and organizations to dream bigger, move faster, and build better futures. The company has seen fast growth and currently operates in eight countries and 45 markets with over 13,000 team members. Slalom offers services that range from strategy to implementation, with an approach centered on understanding the needs of customers and providing practical, holistic solutions to create significant impact. Its work includes partnerships with prominent technology providers.