Name: Infosys CRM and Customer Experience Implementation Services
Rating: 4.5 (64 reviews)

Overview

Service Information on Infosys CRM and Customer Experience Implementation Services

Updated 13th October 2025

What is Infosys CRM and Customer Experience Implementation Services?

Infosys CRM and Customer Experience Implementation Services is a service that focuses on deploying customer relationship management platforms and enhancing customer interaction processes for businesses. The service assists organizations in integrating CRM solutions, configuring workflows, and optimizing customer engagement strategies to support sales, marketing, and service operations. It addresses business challenges such as improving customer retention, streamlining communication, and offering insights through data analysis of customer interactions. The service leverages industry practices to automate routine tasks, centralize customer information, and facilitate personalized engagement across multiple channels. By implementing CRM solutions, businesses can achieve better alignment of internal teams, increase process efficiency, and utilize data-driven decision making to meet their customer experience objectives.

Overall experience with Infosys CRM and Customer Experience Implementation Services

SOFTWARE ENGINEER

500M - 1B USD, Retail

FAVORABLE

“Great solution for collection, analyzing and more of customer data easily and flexible”

4.0

Nov 13, 2024

I worked with this tool because we advised to our customer. Our customer was looking for flexible and strong CRM tool. Also we created related integrations for this tool.

Software Developer

50M - 250M USD, IT Services

CRITICAL

“Future of best CRM services to rely on.”

3.0

Jun 16, 2020

Customer relationship is the key role to grow a business and at this place, Infosys CRM comes to mind. Very expertise and supportive management are heading this firm to the next level.

About Company

Company Description

Infosys is a company concentrated on providing digital services and consultation on a global scale. Originating from over 30 years of managing the infrastructures of significant global corporations, Infosys guides businesses through their digital transformation process. This is achieved by reinforcing the organization with an AI-controlled center that aids in outlining the implantation of modifications and by enhancing the industry with scalable agile digital. This approach aims to deliver unprecedented levels of organizational efficiency and consumer satisfaction. Furthermore, Infosys places a strong emphasis on continual learning to promote regular enhancement through the cultivation and transfer of digital proficiency, knowledge, and notions derived from its innovation ecosystem.

Company Details

Company type

Public

Year Founded

1981

Head office location

Bangalore, India

Number of employees

10001+

Website

https://www.infosys.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Infosys CRM and Customer Experience Implementation Services

Performance of Infosys CRM and Customer Experience Implementation Services Across Market Features

Infosys CRM and Customer Experience Implementation Services Likes & Dislikes

It is so flexible, custom reports can be created. Also integration with external sources is easy.

Customer's can rely on and can trust to look ahead working with them.

It is a an excellent platform which is mature for the industry, its tried and tested from an experienced vendor

User interfaces can be improved and more options for GUI can be added. Maybe there would be additional settings.

Need improvements in some analytical and market parts.

Sometimes it can be difficult to get the best value if you are not sure what objectives and outcomes you are looking to achieve. To mitigate this always spend some time to decide what good looks like before embarking on the work required

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Peer Discussions

Infosys CRM and Customer Experience Implementation Services Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Retail

Review Source

Great solution for collection, analyzing and more of customer data easily and flexible

Project Manager

1B-10B USD

Transportation

An excellent platform for those that understand and know what outcomes are desired

Sep 21, 2021

A great CRM tool which is beneficial to the customer and end-user as it allows easy navigation and also provides excellent results to help you make the appropriate business decisions and reporting

Marketing And Communications Associate

10B+ USD

Consumer Goods

The Best Customer Experience Enhancement

5.0

Jan 21, 2021

Infosys CRM and customer experience implementation allows us to control our customer relationships in one place. It helps us to exclusively interact and communicate with customers smoothly. It has a way of making our customer support more organized. It's a powerful tool for managing customer relations.

Director Of Engineering

Services (non-Government)

Pragmatic risk reduction, delivered on time and under budget

Dec 3, 2020

The Infosys team was professional and competent. They were able to, with, I think, greater than average effectiveness, draw out the business needs/problems we were dealing with, and develop solutions that were targeted and effective. They also finished ahead of schedule, which caused the project to come in under budget, which is a huge win. Overall they did very well, and were great partners. One thing they could have done better is to gain a more comprehensive view of our needs before signing the SoW. We probably would have given them more work and increased project scope if we had known at the beginning of the project that certain solution options even existed. We found out part way through the project that a really awesome capability existed that we would have really benefitted from, but, since the budget was already set by the time we learned this, we decided to continue with the original scope and budget.

IT, Commercial And Service Delivery Lead

Manufacturing

Infosys provide a full CRM development ecosystem

The 'factory model' that we have with Infosys is a really good model and allows us to ramp up teams very quickly. We have established a 'waterline' of work with team and the ability to flex around this mark means that we can be very agile in how we spin up teams from Infosys. When the Global pandemic hit us Infosys's strength as a partner was very evident in that we had to shut down projects very quickly but they worked very closely with us and even kept a number of resources in place to smooth the transition and ensure that our business wasn't disrupted.

Overview

Service Information on Infosys CRM and Customer Experience Implementation Services

What is Infosys CRM and Customer Experience Implementation Services?

Infosys CRM and Customer Experience Implementation Services Pricing

Overall experience with Infosys CRM and Customer Experience Implementation Services

“Great solution for collection, analyzing and more of customer data easily and flexible”

“Future of best CRM services to rely on.”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Infosys CRM and Customer Experience Implementation Services

Performance of Infosys CRM and Customer Experience Implementation Services Across Market Features

Infosys CRM and Customer Experience Implementation Services Likes & Dislikes

Top Infosys CRM and Customer Experience Implementation Services Alternatives

Peer Discussions

Infosys CRM and Customer Experience Implementation Services Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Reviewer Insights for: Infosys CRM and Customer Experience Implementation Services

Performance of Infosys CRM and Customer Experience Implementation Services Across Market Features

Infosys CRM and Customer Experience Implementation Services Likes & Dislikes

Recommended Gartner Insights

Top Infosys CRM and Customer Experience Implementation Services Alternatives

Infosys CRM and Customer Experience Implementation Services Reviews and Ratings

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3. Capgemini CRM and Customer Experience Implementation Services

Great solution for collection, analyzing and more of customer data easily and flexible

An excellent platform for those that understand and know what outcomes are desired

The Best Customer Experience Enhancement

Pragmatic risk reduction, delivered on time and under budget

Infosys provide a full CRM development ecosystem

4.5

(64 Ratings)

Rating Distribution

Customer Experience

Service Capabilities