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Overview

Service Information on Salesforce CRM and Customer Experience Implementation Services

Updated 25th March 2024

What is Salesforce CRM and Customer Experience Implementation Services?

Salesforce Customer Success is a comprehensive support community for customers, partners, and employees dedicated to enhancing success for organizations and their customers. Through accessible resources and embedded solution experts, businesses can optimize their AI capabilities and take full advantage of their Salesforce investment. The success portfolio includes: Success Plans: Offering three tiers of expert guidance and support: -Standard Success Plan: Self-guided resources provided with all licenses. -Premier Success Plan: Expert guidance and 24x7 support. -Signature Success Plan: Personalized expertise with a designated Technical Account Manager and expedited support access. Professional Services: Trusted advisors to help accelerate your time to value with CRM + AI + Data + Trust. Partner Apps and Experts: Access to over 200,000 credentialed experts and 5,000+ apps on AppExchange, facilitating scalability and growth for businesses.

Salesforce CRM and Customer Experience Implementation Services Pricing

Standard Success Plan: Free Premier Success Plan: Pricing available upon request Signature Success Plan: Pricing available upon request Professional Services: Pricing available upon request

Salesforce CRM and Customer Experience Implementation Services Product Images

The Customer Success Score
The Customer Success Score

Overall experience with Salesforce CRM and Customer Experience Implementation Services

Marketing Manager
250M - 500M USD, Healthcare and Biotech
FAVORABLE

“Clear Organization Benefits New CRM Users Despite Complexity In Sales User Adoption”

4.0
Feb 5, 2026
Salesforce has become a unifying platform that aligns teams across the enterprise, including sales, marketing, field operations and service, and customer support. The efficiencies gained helped offset implementation and enhancement costs, while also improving visibility across departments.
MARKETING PROGRAM MANAGER
50M - 250M USD, IT Services
CRITICAL

“Good software but takes forever to implement changes”

3.0
Dec 3, 2021
I have been using this software for around 4 years and the tool is great but to implement any changes in the system takes forever.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Logo of Salesforce CRM and Customer Experience Implementation Services

Salesforce CRM and Customer Experience Implementation Services

bySalesforce
in CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
4.3

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Salesforce CRM and Customer Experience Implementation Services Likes & Dislikes

Like

The platform is intuitive and easy to navigate, making it approachable even for first-time CRM users. With minimal training, new users can become productive quickly. Its core features, such as account opportunity, contact, and contract management - are clearly organized and simple to use, providing a solid foundation for teams new to CRM platforms

Like

Multiple preset options for reporting, an easy-to-use hierarchy structure for all our projects, and integrations with most of our technology stack.

Like

My favorite things about the tool are the customizable dashboards, where we can show key metrics at a glance, the comprehensive reporting, giving us the analytics and reports to see where we should be putting our focus, and the chatter option, where we can message about deals and quotes within the tool to ensure smooth communication.

Dislike

Managing the account hierarchy can become challenging when there is a large volume of child accounts. It is very dependent on administrators which can become a bottleneck in the organization. Also, getting sales users to fully embrace the tool can be a challenge due to the multiple steps needed to complete an action.

Dislike

We are trying to update our data automation software which requires us to implement changes to our existing platform. These changes took forever to implement.

Dislike

The learning curve has been strong, especially since we migrated from an older CRM tool. From what I've heard, the customization process is also fairly complex, and standard users must consult with our salesforce expert within the organization. Lastly, the sheer amount of features can be a bit much at times, leaving users feeling overwhelmed with the amount of information being communicated at one time.

Recommended Gartner Insights

  • Critical Capabilities for CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
  • Magic Quadrant for CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)

Top Salesforce CRM and Customer Experience Implementation Services Alternatives

Salesforce CRM and Customer Experience Implementation Services Reviews and Ratings

Reviewer Insights for: Salesforce CRM and Customer Experience Implementation Services
Performance of Salesforce CRM and Customer Experience Implementation Services Across Market Features
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1. Cognizant CRM and Customer Experience Implementation Services
4.8
(74 Ratings)
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2. Infosys CRM and Customer Experience Implementation Services
4.5
(64 Ratings)
Logo of Capgemini CRM and Customer Experience Implementation Services
3. Capgemini CRM and Customer Experience Implementation Services
4.6
(59 Ratings)
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  • Marketing Manager
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Clear Organization Benefits New CRM Users Despite Complexity In Sales User Adoption

    4.0
    Feb 5, 2026
    Salesforce has become a unifying platform that aligns teams across the enterprise, including sales, marketing, field operations and service, and customer support. The efficiencies gained helped offset implementation and enhancement costs, while also improving visibility across departments.
  • Business Development Associate
    <50M USD
    IT Services
    Review Source

    Customizable Dashboards and Reporting Improve Workflow, Complexity May Overwhelm Some

    4.0
    Oct 31, 2025
    Salesforce has improved our team's productivity by automating key tasks such as our marketing/event emails. It has also helped bring our customer data into one place for ease of visibility across the team. While there is a learning curve, we have gotten settled in, and really enjoy using the tool.
  • MANAGER
    50M-1B USD
    Miscellaneous
    Review Source

    Advanced Technology Aids Planning But Support Experience Remains a Concern

    5.0
    Nov 28, 2025
    experience has been extremely good with this technology. cost efficiency
  • BUSINESS BANKER
    50M-1B USD
    Banking
    Review Source

    Salesforce CRM Offers Advanced Tools But May Challenge Smaller Business Teams

    4.0
    Sep 8, 2025
    Salesforce CRM is a comprehensive tool that offers robust support for sales leads, opportunity tracking, reporting, and much more. The platform is well suited for complex workflows and large teams.
  • Project Specialsit
    1B-10B USD
    Manufacturing
    Review Source

    Easy to Train & Onboard with Many Features

    5.0
    Apr 28, 2025
    Implementing SalesForce has changed our workflow by improving turnaround time in various areas.
...
Showing Result 1-5 of 146

4.3

(145 Ratings)

Rating Distribution

5 Star
35%
4 Star
55%
3 Star
9%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Planning & Transition

4.2

Delivery & Execution

4.3

Integration & Deployment

4.7

Service & Support

4.6

Service Capabilities

4.5