Name: Salesforce CRM and Customer Experience Implementation Services
Rating: 4.3 (145 reviews)

Overview

Service Information on Salesforce CRM and Customer Experience Implementation Services

Updated 25th March 2024

What is Salesforce CRM and Customer Experience Implementation Services?

Salesforce Customer Success is a comprehensive support community for customers, partners, and employees dedicated to enhancing success for organizations and their customers. Through accessible resources and embedded solution experts, businesses can optimize their AI capabilities and take full advantage of their Salesforce investment. The success portfolio includes: Success Plans: Offering three tiers of expert guidance and support: -Standard Success Plan: Self-guided resources provided with all licenses. -Premier Success Plan: Expert guidance and 24x7 support. -Signature Success Plan: Personalized expertise with a designated Technical Account Manager and expedited support access. Professional Services: Trusted advisors to help accelerate your time to value with CRM + AI + Data + Trust. Partner Apps and Experts: Access to over 200,000 credentialed experts and 5,000+ apps on AppExchange, facilitating scalability and growth for businesses.

Overall experience with Salesforce CRM and Customer Experience Implementation Services

Marketing Manager

250M - 500M USD, Healthcare and Biotech

FAVORABLE

“Clear Organization Benefits New CRM Users Despite Complexity In Sales User Adoption”

4.0

Feb 5, 2026

Salesforce has become a unifying platform that aligns teams across the enterprise, including sales, marketing, field operations and service, and customer support. The efficiencies gained helped offset implementation and enhancement costs, while also improving visibility across departments.

MARKETING PROGRAM MANAGER

50M - 250M USD, IT Services

CRITICAL

“Good software but takes forever to implement changes”

3.0

Dec 3, 2021

I have been using this software for around 4 years and the tool is great but to implement any changes in the system takes forever.

About Company

Company Description

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Company type

Public

Year Founded

1999

Head office location

San Francisco, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Salesforce CRM and Customer Experience Implementation Services

Performance of Salesforce CRM and Customer Experience Implementation Services Across Market Features

Salesforce CRM and Customer Experience Implementation Services Likes & Dislikes

The platform is intuitive and easy to navigate, making it approachable even for first-time CRM users. With minimal training, new users can become productive quickly. Its core features, such as account opportunity, contact, and contract management - are clearly organized and simple to use, providing a solid foundation for teams new to CRM platforms

Multiple preset options for reporting, an easy-to-use hierarchy structure for all our projects, and integrations with most of our technology stack.

My favorite things about the tool are the customizable dashboards, where we can show key metrics at a glance, the comprehensive reporting, giving us the analytics and reports to see where we should be putting our focus, and the chatter option, where we can message about deals and quotes within the tool to ensure smooth communication.

Managing the account hierarchy can become challenging when there is a large volume of child accounts. It is very dependent on administrators which can become a bottleneck in the organization. Also, getting sales users to fully embrace the tool can be a challenge due to the multiple steps needed to complete an action.

We are trying to update our data automation software which requires us to implement changes to our existing platform. These changes took forever to implement.

The learning curve has been strong, especially since we migrated from an older CRM tool. From what I've heard, the customization process is also fairly complex, and standard users must consult with our salesforce expert within the organization. Lastly, the sheer amount of features can be a bit much at times, leaving users feeling overwhelmed with the amount of information being communicated at one time.

Top Salesforce CRM and Customer Experience Implementation Services Alternatives

Peer Discussions

Salesforce CRM and Customer Experience Implementation Services Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Healthcare and Biotech

Review Source

Clear Organization Benefits New CRM Users Despite Complexity In Sales User Adoption

Business Development Associate

<50M USD

IT Services

Customizable Dashboards and Reporting Improve Workflow, Complexity May Overwhelm Some

Oct 31, 2025

Salesforce has improved our team's productivity by automating key tasks such as our marketing/event emails. It has also helped bring our customer data into one place for ease of visibility across the team. While there is a learning curve, we have gotten settled in, and really enjoy using the tool.

MANAGER

Miscellaneous

Advanced Technology Aids Planning But Support Experience Remains a Concern

5.0

Nov 28, 2025

experience has been extremely good with this technology. cost efficiency

BUSINESS BANKER

Banking

Salesforce CRM Offers Advanced Tools But May Challenge Smaller Business Teams

Sep 8, 2025

Salesforce CRM is a comprehensive tool that offers robust support for sales leads, opportunity tracking, reporting, and much more. The platform is well suited for complex workflows and large teams.

Project Specialsit

1B-10B USD

Manufacturing

Easy to Train & Onboard with Many Features

Apr 28, 2025

Implementing SalesForce has changed our workflow by improving turnaround time in various areas.

Overview

Service Information on Salesforce CRM and Customer Experience Implementation Services

What is Salesforce CRM and Customer Experience Implementation Services?

Salesforce CRM and Customer Experience Implementation Services Pricing

Salesforce CRM and Customer Experience Implementation Services Product Images

Overall experience with Salesforce CRM and Customer Experience Implementation Services

“Clear Organization Benefits New CRM Users Despite Complexity In Sales User Adoption”

“Good software but takes forever to implement changes”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Salesforce CRM and Customer Experience Implementation Services

Performance of Salesforce CRM and Customer Experience Implementation Services Across Market Features

Salesforce CRM and Customer Experience Implementation Services Likes & Dislikes

Top Salesforce CRM and Customer Experience Implementation Services Alternatives

Peer Discussions

Salesforce CRM and Customer Experience Implementation Services Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Salesforce CRM and Customer Experience Implementation Services Likes & Dislikes

Recommended Gartner Insights

Top Salesforce CRM and Customer Experience Implementation Services Alternatives

Salesforce CRM and Customer Experience Implementation Services Reviews and Ratings

Reviewer Insights for: Salesforce CRM and Customer Experience Implementation Services

Performance of Salesforce CRM and Customer Experience Implementation Services Across Market Features

1. Cognizant CRM and Customer Experience Implementation Services

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3. Capgemini CRM and Customer Experience Implementation Services

Clear Organization Benefits New CRM Users Despite Complexity In Sales User Adoption

Customizable Dashboards and Reporting Improve Workflow, Complexity May Overwhelm Some

Advanced Technology Aids Planning But Support Experience Remains a Concern

Salesforce CRM Offers Advanced Tools But May Challenge Smaller Business Teams

Easy to Train & Onboard with Many Features

4.3

(145 Ratings)

Rating Distribution

Customer Experience

Service Capabilities