Overview
Service Information on Cognizant CRM and Customer Experience Implementation Services
Updated 13th October 2025
What is Cognizant CRM and Customer Experience Implementation Services?
Cognizant CRM and Customer Experience Implementation Services Pricing
Overall experience with Cognizant CRM and Customer Experience Implementation Services
Director of IT
10B - 30B USD, Healthcare and BiotechFAVORABLE
“Strong collaboration and expertise, with opportunities for improved cross-team alignment. ”
My overall experience with Cognizant has been positive, with professional collaboration, clear communication, and strong delivery discipline. The team is responsive, knowledgeable, and adaptable, contributing effectively to project progress while remaining open to feedback.
Sr. Manager
3B - 10B USD, ManufacturingCRITICAL
“Cognizant needs a relook on engagement and partnership model”
Cognizant has been one of the primary partners for us in the CRM space. Our GIC base is in Bangalore India. However, CTS CRM team has not been able to help us in the possible extent in the CRM space. Not so happy experience.
About Company
Company Description
Cognizant is focused on engineering modern businesses. The main problem it resolves is helping clients with modernization of their technology, reimagining their processes, and transforming their experiences to adapt to the rapidly changing world. Thus, the main goal of the company is to facilitate improvement in everyday life. Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Company Details
Company type
Public
Year Founded
1994
Head office location
Teaneck, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Cognizant CRM and Customer Experience Implementation Services
Performance of Cognizant CRM and Customer Experience Implementation Services Across Market Features
Cognizant CRM and Customer Experience Implementation Services Likes & Dislikes
What I like most is Cognizant's collaborative approach, clear communication, and strong subject-matter expertise.
Not much in any space in CRM
Ability to understand the goals and objectives and developing solutions in an efficient manner was the key takeaway.
The area I dislike most is the occasional lack of alignment across teams and the need for more proactive communication on risks or issues.
Their commitment to client is not satisfactory
While the quality of the work and outcomes was good and timely, it was comparatively expensive.
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Cognizant CRM and Customer Experience Implementation Services Reviews and Ratings
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- Director of IT10B+ USDHealthcare and BiotechReview Source
Strong collaboration and expertise, with opportunities for improved cross-team alignment.
My overall experience with Cognizant has been positive, with professional collaboration, clear communication, and strong delivery discipline. The team is responsive, knowledgeable, and adaptable, contributing effectively to project progress while remaining open to feedback. - VP TechnologyGov't/PS/EdEducationReview Source
Quality Service and Timely Response
Cognizant was able to identify the team with relevant skill set to kick of the engagement and then follow through with implementation meeting program goals and objectives. - Assistant Vice President10B+ USDInsurance (except health)Review Source
Cognizant's Incredible Partnership
Cognizant delivers on their commitments and is aggressive at solving issues. They were able to bring and end to end technology stack solution and not just a niche technology to the table. - Manager10B+ USDInsurance (except health)Review Source
CTS Salesforce review
We're working on Salesforce development with CTS. we're providing Customer web site, Portal for Sales channel, Call center applications in japan. They are always flexible to work and trying to provide the best approach from quality and system maintainability stand point, not only delivery due. This year we all were under bit tough situation however CTS members are always there with us to provide stable service - President<50M USDTransportationReview Source
After one year - HIGHLY recommend LEV
The LEV team was recommended to me by Salesforce and its a recommendation I'm thankful for. The products and services they have integrated for our team are the ones that are most used and best understood in no small part to the way they conduct their business.
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