Consensus has a great, helpful team. They acquired other platform to further expand their product offering to dynamic demos/tours and overall the product is not difficult to use, while adding value to both sales processes (inbound + outbound) and customer onboarding.

Consensus doesn't seem to care about customer success until the renewal comes around. And watch out, they have very extreme auto-renewal terms that require you to formally notify within 90 days of contract renewal. We indicated our dissatisfaction with the product's technical limitations throughout our first year as a customer, and even stated they would impact our ability to renew. The Consensus team didn't send the renewal notification to anyone who signed our contract or made the original purchasing decisions. They sent it to our product's end user: our sales team who is focused on other things outside of SaaS admin/billing. Never in my life have I seen such blatant disregard for customer satisfaction and customer success. I'm writing this review as a warning to my fellow professionals.