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Overall experience with Consensus Platform
“Consensus is a solid product with a great team backing it”
“Strict Auto-Renewal Policy Raises Concerns About Consensus Customer Satisfaction Approach”
About Company
Company Description
Consensus is a Product Experience Platform built on interactive demonstration technology for B2B SaaS providers to create positive buying experiences for their customers. Founded in 2013, Consensus solves the problem of B2B buying with patented software that enables buyers with the product experiences and relevant demo content they want, when they want it. It also empowers sellers with buyer intent data and AI tools they need to align stakeholders and coach champions through complex sales processes. Revenue teams use Consensus to accelerate buying complex decisions and increase win rates by scaling their ability to reach and engage customers with tailored product experiences they can view and share on demand. Revenue teams use Consensus to accelerate buying decisions and increase win rates by scaling their ability to reach and engage customers with tailored demos they can view and share on demand.
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Consensus Platform Likes & Dislikes
- Easy to set up personalized videos for sales motions - Demos can be customized for landing pages as well as accompanying the sales process - Onboarding videos are great for scaled customer service - Tracking back to Salesforce to understand how customers/prospects are engaging with demos
I would like to cancel my service but apparently we're locked in for another year.
1) I like how well it handles on-demand, personalized demos which are easy to build and incredibly effective at engaging prospects early in the sales cycle. 2) I really value the analytics and engagement tracking, which give us clear insight into what matters most to each viewer. 3) The integration with our existing tools, like Highspot or Salesloft has made adoption smooth and kept our workflow seamless
There isn't much negative feedback that I have about the Consensus product offering. One thing that came up recently is that we would love the ability to use the demo walkthroughs as almost a landing page and have additional collateral or data capture on the pages. Not a dislike about the product though!
Probably their customer support or lackthereof.
The only downside is the initial learning curve: some of the terminology takes a bit to get used to, but once it clicks, everything falls into place.
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Consensus Platform Reviews and Ratings
- Marketing Manager<50M USDSoftwareReview Source
Strict Auto-Renewal Policy Raises Concerns About Consensus Customer Satisfaction Approach
Consensus doesn't seem to care about customer success until the renewal comes around. And watch out, they have very extreme auto-renewal terms that require you to formally notify within 90 days of contract renewal. We indicated our dissatisfaction with the product's technical limitations throughout our first year as a customer, and even stated they would impact our ability to renew. The Consensus team didn't send the renewal notification to anyone who signed our contract or made the original purchasing decisions. They sent it to our product's end user: our sales team who is focused on other things outside of SaaS admin/billing. Never in my life have I seen such blatant disregard for customer satisfaction and customer success. I'm writing this review as a warning to my fellow professionals. - Customer Operations Manager50M-1B USDSoftwareReview Source
Consensus is a solid product with a great team backing it
Consensus has a great, helpful team. They acquired other platform to further expand their product offering to dynamic demos/tours and overall the product is not difficult to use, while adding value to both sales processes (inbound + outbound) and customer onboarding. - Director, Solution Engineering50M-1B USDSoftwareReview Source
Streamlining Sales Cycle With Consensus Personalized Demos
Our experience with Consensus has been excellent so far. The sales process felt genuine: our rep really took the time to understand our needs and didn't push anything that didn't fit. Since onboarding, our CSM has been incredibly helpful and responsive. It's clear that the team genuinly cares about making sure we're successful, which has made a big difference in how we've adopted the platform. - Senior Sales Excellence Engineer<50M USDServices (non-Government)Review Source
Consensus is essential to our sales organization
Consensus is an essential platform that has revolutionized both sides of our sales cycle. Our prospects frequently comment on how easy it is for them to use, and share across the organization. - Procurement Associate1B-10B USDSoftwareReview Source
Mastering Demoboard: The Need for Simplified User Replacement Features
I really enjoy making libraries in order to to create demoboards with tours and other demos. Moreover, the fact that you can send public links is very useful. However, I find that the last improvement to have interval of dates search is not very relevant or intuitive. Indeed, sometimes we want to look at all the demoboards we've made and we have to fill in a range of dates which is annoying.