Overview
Service Information on CrowdStrike Falcon Complete Next-Gen MDR
What is CrowdStrike Falcon Complete Next-Gen MDR?
CrowdStrike Falcon Complete Next-Gen MDR Pricing
Overall experience with CrowdStrike Falcon Complete Next-Gen MDR
“Crowdstrike Falcon Complete MDR: proactive detection and response with minimal operational overhead”
“Customization Options Valued, Difficulties Reported in Incident Assignment Process”
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Managed Detection and Response
About Company
Company Description
CrowdStrike is a recognized entity in the cybersecurity space, specializing in enterprise risk management through the innovative application of technology. The company focuses primarily on protecting essential business risk areas such as endpoints, cloud workloads, identity, and data. Employing the state-of-the-art CrowdStrike Security Cloud and advanced AI technology, the firm provides effective solutions. Its CrowdStrike Falcon platform uses real-time indications of attack, threat intelligence, telemetry enhanced from diverse enterprise sources, and evolving adversary knowhow for high-grade detection, automated protection and healing, advanced threat tracking, and efficient vulnerability visibility. The Falcon platform, designed in the cloud with a singular lightweight-agent architecture, offers swift deployment, unique protection and performance, and reduced complexity. Therefore, CrowdStrike delivers a significant value proposition right from the beginning.
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Reviewer Insights for: CrowdStrike Falcon Complete Next-Gen MDR
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Performance of CrowdStrike Falcon Complete Next-Gen MDR Across Market Features
CrowdStrike Falcon Complete Next-Gen MDR Likes & Dislikes
What I appreciate most about the product is the seamless combination of advanced detection technology with a highly responsive analyst team. The platform's telemetry coverage across endpoints and cloud workloads provides exceptional visibility, while the MDR analysts handle investigation and threat hunting with a level of depth that would be difficult to replicate internally. This blend of automation and expert-driven analysis consistently delivers fast, accurate detections and minimizes false positives. Additionally, the proactive nature of the service stands out. The Falcon Complete team's clear communication, detailed incident guidance and hands-on remediation support created a strong sense of trust and allowed us to maintain a much more resilient and mature security posture.
Bulk closure. MFA. Ability to customize tags
What I like most about Falcon Complete is the combination of proactive threat hunting and the hands-off incident response they provide. It genuinely feels like we have a 24/7 senior security team watching over our environment. A good example: a few months after deployment, their team detected lateral-movement behavior coming from an internal service account that normally never initiated remote sessions. Before we even had time to open the dashboard, Falcon Complete had already isolated the affected endpoints, blocked the compromised credentials, and sent us a detailed breakdown of what happened and what policies we needed to adjust. All of this was handled without interrupting our operations. That level of visibility and automatic actioncombined with the clarity of their reportsis the part I appreciate the most. It removes a lot of stress and lets our internal team focus on long-term improvements instead of firefighting.
What I dislike most about the service is that, at times, the level of abstraction can limit our visibility into some of the analysts internal processes or decision-making steps. While the Falcon Complete team provides clear guidance and outcomes, there are situations where having more transparency into their investigation workflow or access to additional technical details would help us better align our internal processes and improve our own threat-response understanding. Additionally, the services' high level of automation and managed containment can occasionally feel restrictive when we want to perform more customized or experimental actions within our environment. Standardization is valuable for consistency, but it can create some limitations for organizations with very specific operational needs or advanced internal teams. Even so, these are minor trade-offs compared to the overall value the MDR service provides.
It is not user friendly. the categorization of incidents and assigning is difficult
What I like least about Falcon Complete is that, although the service is very effective, sometimes the recommendations come with a level of technical detail that takes time to implement internally. For example, in one case where they detected anomalous behavior related to an automated script, they sent us a fairly extensive guide on policy adjustments and hardening. The explanation was clear, but implementation involved coordinating changes with multiple teams and is not always so immediate. Another point is that Falcon's dashboard can be a little overwhelming at first if you're not familiar with how it classifies alerts and activities. Once you get the hang of it, it's fine, but the initial learning curve is real. In general, they are minor details, but in such a solid service, they are the few things that I miss that were a little more agile or intuitive.
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Peer Discussions
CrowdStrike Falcon Complete Next-Gen MDR Reviews and Ratings
- Software Engineer<50M USDIT ServicesReview Source
Crowdstrike Falcon Complete MDR: proactive detection and response with minimal operational overhead
My overall experience with Crowdstrike Falcon Complete Next-Gen MD has been very strong. The service delivers true turnkey SOC capabilities, providing rapid, reliable detection, analysis and containment without requiring us to manage complex tooling internally. Their use of endpoint and cloud telemetry, combined with continuous threat hunting, has significantly improved our visibility and reduced the effort needed to validate and investigate security events. The Falcon Complete team provides clear incident guidance and proactive communication, ensuring threats are contained quickly and effectively. Overall, the service has brought measurable improvements to our operational security posture. - IT ASSOCIATE<50M USDServices (non-Government)Review Source
Proactive Threat Detection and Fast Incident Response Enhances Security Operations
My overall experience with this product has been very positive. What stood out the most was how quickly their team responded to potential threats. In day-to-day operations, the MDR team essentially acts as an extension of our security group. Overall, the service has firmed up our confidence in our detection and response capabilities and has freed up time to focus on strategic security initiatives rather than constant alert management. - IT MANAGER<50M USDIT ServicesReview Source
CrowdStrike Falcon Complete Next-Gen delivers world-class 24/7 protection powered by AI and Hunam expertise, offering rapid detection, full-cycle remediation, and unmatched visibility across endpoint and identity-though it comes at a premium cost with limited report customization.
CrowdStrike Falcon Complete next-gen MDR delivers robust, AI-driven protection and streamlined security management, giving you higher confidence against modern threats. Deployment was fast and incident response was highly effective, with the expert SOC team providing timely remediation and measureable risk reduction. The biggest strength are comprehensive coverage (spanning endpoint, identity, cloud, network, and SIEM), integrated threat intelligence, and seamless, low-maintenance operations. Real-time response and automated forensics ensure immediate containment of even complex, cross-domain attacks. What worked well was the ability to offload security management to skilled analysts 24/7, minimizing false positives and allowing without overburdening internal teams. Improvements could be made in report customization, SIEM integration options and API documentation. Cost is a premium, and some product updates require additional staff training; customization for niche environments and offline device support remain areas for future deployment. Overall, the experiencehas been positive due to CrowdStrike's cloud-native architecture, expert-led MDR workflow, and measurable reduction in business risk. - Director, IT Security and Risk Management50M-1B USDManufacturingReview Source
MXDR service that really help you focus on the value of your information security program
We had no experience with Crowdstrike solutions so the sales and technical team took the time, relevant examples and a fit to business approach to show us that the managed security solution would be the best value for us to be able to focus on our business and our value processes. - IT Security & Risk Management Associate50M-1B USDConstructionReview Source
CrowdStrike Falcon Complete Next-Gen MDR Receives Mixed Feedback From Users
My overall experience with the CrowdStrike Falcon Complete Next-Gen MDR has been amazing. The Complete Team has been very responsive, if there are any false positives, the team would alter the changes or add exceptions, almost immediately to mitigate future similar detections.