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Dropbox

byDropbox
in Document Management
4.4

Overview

Product Information on Dropbox

Updated 13th October 2025

What is Dropbox?

Dropbox is a software designed for file storage, synchronization, and sharing across devices. It enables users to upload files to the cloud and access them from computers, mobile devices, and web browsers. The software facilitates collaboration through shared folders and file links, which allow multiple users to contribute or view documents in real time. Dropbox supports document versioning and recovery, helping users restore previous file versions if needed. It integrates with productivity tools and applications to streamline workflows, and provides administrative controls for managing access and permissions within teams or organizations. This software addresses the business need for secure, accessible, and organized digital file management and collaboration.

Dropbox Pricing

Dropbox software uses a subscription-based pricing model with multiple plans tailored for individual, family, and business use. Pricing varies based on features such as storage capacity and user limits. Users can choose monthly or annual payment options. Free plans with limited storage are also available, with paid plans offering increased storage and additional administrative or collaboration features.

Overall experience with Dropbox

OPERATIONS MANAGER
1B - 3B USD, Media
FAVORABLE

“Dropbox Enhances Data Security and Access Control for Sensitive Information”

5.0
Dec 11, 2025
I use Dropbox at our company, and it has been very helpful for keeping our information secure. We work with sensitive data the needs to stay within a small group, and Dropbox makes it easy to limit access to only those individuals. The permission controls are straightforward, file sharing is simple, and we can track changes without worrying about losing important documents. Overall, it gives us peace of mind that our information is safe, organized, and only seen by the right people.
Lead Systems Analyst
<50M USD, Services (non-Government)
CRITICAL

“Dropbox Fails to Upgrade Alongside Company's Ramping Digital Demands”

3.0
Apr 11, 2025
Dropbox initially was a great solution for us, but as our digital assets grew over time, Dropbox did not continue to grow to be able to support the complexity of our needs.

About Company

Company Description

Updated 25th July 2024

Dropbox is a company that provides a unified space to manage personal and professional tasks and communication. Focused on creating a more efficient way of working, it is used by over 700 million registered users, spread across 180 nations. Its core operation is based in San Francisco, CA, but the company has multiple offices globally. Dropbox is committed to ensuring a respectful and productive atmosphere for its users, operating under specific guidelines to maintain its value and ethics. Any content that harasses, offends, solicits, or diverges from its use is removed to ensure user satisfaction.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2007
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
http://www.dropbox.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Dropbox
Reviewer Insights for: Dropbox

Dropbox Likes & Dislikes

Like

It's easy to use, it provides great security and helps keep information organized.

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Like

Dropbox does have a great UI and makes drag and drop and storage simple. File sharing is incredibly easy, particularly with outside parties. Given our work with outside agencies, this was key. Dropbox Sync is a great tool for backups and ease of editing documents directly on your device.

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Like

The simplicity of the platform, it's drag and drop, basic functionality.

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Dislike

Sometimes the applications can run slower through dropbox, but it's very minor.

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Dislike

One of our major needs was some sort of metadata or tagging. We have tens of thousands of photos and artfiles, so locating them, even with a great folder structure, is difficult. Sometimes we are looking for an image with really specific items in it, but Dropbox never arrived at the level of tagging we needed. I would regularly connect with Dropbox reps at conferences and I would hear the same story: they knew the need, but it wasn't immediately on the roadmap. This went on for years until we finally left for another tool. Eventually, the UI felt very dated, still stuck back few years back, even after a decade. The current iteration of a double sidebar just feels even more complex and hard to navigate.

Read Full Review
Dislike

Nothing, I think DropBox could potentially upgrade their platform with an AI feature, but don't see them doing that. I think they mean for DropBox to be a simple, easy to use tool.

Read Full Review

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Peer Discussions

What Your Peers Are Saying About Dropbox

Marketing Manager
Software buyers / CIOs - How do you think about consolidation/simplification of your software stack with regard to multiple editions of the same parent software? eg. a department-specific version of Dropbox or Adobe for Sales, HR, Legal, etc.? Is the preference to manage as few editions as possible a purchase consideration? Or not at all so long as department-specific features are driving unique value for your teams?
Marketing Analyst
While I'm not in IT, our organization has a software distribution platform that's the first destination when team member are looking for software. This helps with simplifying purchasing, negotiating and distribution. And new tools adopted by teams, as they begin to become popular are migrated to the distribution platform. A recent example is Asana, the team I worked on onboarding the tool and as other outside of our org adopted it, it reached a tipping point where it made sense to add it to the enterprise software distribution platform. 
See Full Discussion
7 Aug 2024551 Views1 Comment
Information Security Manager
We are reviewing our BCP/DR plans and one of the questions is where are the documents stored?  If we are managing a Cyber event and we have lost access to our file storage systems where should the BCP and DR plans and procedures be stored?  My initial thoughts are to have a disconnected storage location. For example if I am a Microsoft shop then SharePoint might not be the best place and could look at other locations like Dropbox, Google Docs. What about setting up separate non-domain accounts to connect into the data stores?  Any thoughts or advice on what others have done is appreciated.
IT Manager
Many companies maintain a DR tenant for this purpose.  With no relationship to your production tenant, there is no reason for a DR tenant to be compromised through compromise of the production tenant. 
See Full Discussion
27 Nov 20233.3k Views1 Comment

Dropbox Reviews and Ratings

4.4

(2215 Ratings)

Rating Distribution

5 Star
51%
4 Star
43%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.6

Last 12 Months
Filter Reviews
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Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • OPERATIONS MANAGER
    1B-10B USD
    Media
    Review Source

    Dropbox Enhances Data Security and Access Control for Sensitive Information

    5.0
    Dec 11, 2025
    I use Dropbox at our company, and it has been very helpful for keeping our information secure. We work with sensitive data the needs to stay within a small group, and Dropbox makes it easy to limit access to only those individuals. The permission controls are straightforward, file sharing is simple, and we can track changes without worrying about losing important documents. Overall, it gives us peace of mind that our information is safe, organized, and only seen by the right people.
  • PARALEGAL
    50M-1B USD
    Banking
    Review Source

    Dropbox Praised for Simplicity and Effective Document Management Capabilities

    5.0
    Nov 19, 2025
    Dropbox is a classic tool that I've used at most companies I've worked at over the years. It's base level, user friendly, and a great document management tool.
  • OPERATIONS MANAGER
    <50M USD
    Real Estate
    Review Source

    High-Quality Listing Photos Provided Through Simple and Intuitive Digital Platform

    5.0
    Nov 19, 2025
    Super easy to use as a realtor who needs their listing photos!
  • OPERATIONS ASSOCIATE
    <50M USD
    Services (non-Government)
    Review Source

    Easy File Syncing and Real-Time Collaboration Marred by Fast-Filling Storage

    5.0
    Nov 12, 2025
    My experience has been very good. The plataform is reliable, easy to use and it makes the documents organized and accessiible anywhere.
  • OPERATIONS MANAGER
    <50M USD
    Software
    Review Source

    Convenient Data Storage Application With Multi-Platform Access And Simple Interface

    4.0
    Dec 3, 2025
    It is a very good application to store your data. Easy to use. If you have decent network connection then it feels like the data is residing on your device only.
...
Showing Result 1-5 of 2212

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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