Name: Dropbox
Rating: 4.4 (2233 reviews)

Overview

Product Information on Dropbox

Updated 13th October 2025

What is Dropbox?

Dropbox is a software designed for file storage, synchronization, and sharing across devices. It enables users to upload files to the cloud and access them from computers, mobile devices, and web browsers. The software facilitates collaboration through shared folders and file links, which allow multiple users to contribute or view documents in real time. Dropbox supports document versioning and recovery, helping users restore previous file versions if needed. It integrates with productivity tools and applications to streamline workflows, and provides administrative controls for managing access and permissions within teams or organizations. This software addresses the business need for secure, accessible, and organized digital file management and collaboration.

Overall experience with Dropbox

Data Analyst

250M - 500M USD, Services (non-Government)

FAVORABLE

“Strong Reliability and Usability Faced With Limitations in Pricing Flexibility”

5.0

Apr 10, 2026

My overall experience has been positive and characterized by a strong sense of reliability, intuitive usability and seamless accessibility across devices.The platform also excels in enabling efficient file synchronization and collaboration, which has significantly streamlined workflows and reduced dependency on physical storage or fragmented communication channels.

Lead Systems Analyst

<50M USD, Services (non-Government)

CRITICAL

“Dropbox Fails to Upgrade Alongside Company's Ramping Digital Demands”

3.0

Apr 11, 2025

Dropbox initially was a great solution for us, but as our digital assets grew over time, Dropbox did not continue to grow to be able to support the complexity of our needs.

About Company

Company Description

Dropbox is a company that provides a unified space to manage personal and professional tasks and communication. Focused on creating a more efficient way of working, it is used by over 700 million registered users, spread across 180 nations. Its core operation is based in San Francisco, CA, but the company has multiple offices globally. Dropbox is committed to ensuring a respectful and productive atmosphere for its users, operating under specific guidelines to maintain its value and ethics. Any content that harasses, offends, solicits, or diverges from its use is removed to ensure user satisfaction.

Company Details

Company type

Public

Year Founded

2007

Head office location

San Francisco, United States

Number of employees

1001 - 5000

Website

http://www.dropbox.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Dropbox

Reviewer Insights for: Dropbox

Dropbox Likes & Dislikes

What I like most is how seamlessly everything works together, especially the real-time synchronization that keeps files updated across devices without any extra effort. The interface is very intuitive so it is easy to navigate and manage files without much prior experience. I also find the collaboration features quite effective for sharing files.

Dropbox does have a great UI and makes drag and drop and storage simple. File sharing is incredibly easy, particularly with outside parties. Given our work with outside agencies, this was key. Dropbox Sync is a great tool for backups and ease of editing documents directly on your device.

I enjoy that it gives me and anyone I give access to the files that I save from my computer. I use it often to access from my mobile and from my pc at home. This allows me to not have to carry files on a flash drive or to save files on multiple computers to have access where ever I may need access.

While the overall experinece is positive, there are a few areas that could be improved. The pricing structure can feel a bit restrictive, especially when storage needs scale up quickly

One of our major needs was some sort of metadata or tagging. We have tens of thousands of photos and artfiles, so locating them, even with a great folder structure, is difficult. Sometimes we are looking for an image with really specific items in it, but Dropbox never arrived at the level of tagging we needed. I would regularly connect with Dropbox reps at conferences and I would hear the same story: they knew the need, but it wasn't immediately on the roadmap. This went on for years until we finally left for another tool. Eventually, the UI felt very dated, still stuck back few years back, even after a decade. The current iteration of a double sidebar just feels even more complex and hard to navigate.

I do wish it added more advanced folder permissions and controls that allow me to create personnel or company groups that have only access to specific information through use of a password protection.

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Peer Discussions

What Your Peers Are Saying About Dropbox

Marketing Manager

Software buyers / CIOs - How do you think about consolidation/simplification of your software stack with regard to multiple editions of the same parent software? eg. a department-specific version of Dropbox or Adobe for Sales, HR, Legal, etc.? Is the preference to manage as few editions as possible a purchase consideration? Or not at all so long as department-specific features are driving unique value for your teams?

Marketing Analyst

While I'm not in IT, our organization has a software distribution platform that's the first destination when team member are looking for software. This helps with simplifying purchasing, negotiating and distribution. And new tools adopted by teams, as they begin to become popular are migrated to the distribution platform. A recent example is Asana, the team I worked on onboarding the tool and as other outside of our org adopted it, it reached a tipping point where it made sense to add it to the enterprise software distribution platform.

See Full Discussion

7 Aug 2024586 Views1 Comment

Information Security Manager

We are reviewing our BCP/DR plans and one of the questions is where are the documents stored? If we are managing a Cyber event and we have lost access to our file storage systems where should the BCP and DR plans and procedures be stored? My initial thoughts are to have a disconnected storage location. For example if I am a Microsoft shop then SharePoint might not be the best place and could look at other locations like Dropbox, Google Docs. What about setting up separate non-domain accounts to connect into the data stores? Any thoughts or advice on what others have done is appreciated.

IT Manager

Many companies maintain a DR tenant for this purpose. With no relationship to your production tenant, there is no reason for a DR tenant to be compromised through compromise of the production tenant.

See Full Discussion

27 Nov 20233.4k Views1 Comment

Dropbox Reviews and Ratings

4.4

(2233 Ratings)

Rating Distribution

5 Star: 51%
4 Star: 43%
3 Star: 6%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.6

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Data Analyst
50M-1B USD
Services (non-Government)
Review Source
Strong Reliability and Usability Faced With Limitations in Pricing Flexibility
5.0
Apr 10, 2026
My overall experience has been positive and characterized by a strong sense of reliability, intuitive usability and seamless accessibility across devices.The platform also excels in enabling efficient file synchronization and collaboration, which has significantly streamlined workflows and reduced dependency on physical storage or fragmented communication channels.
Engineering Manager
<50M USD
Construction
Review Source
Up to date access to files at all times for great collaboration
5.0
May 6, 2026
My experience has been very good with Dropbox. It has an easy to use interface that myself and anyone on the receiving end of my data is able to understand and use to its full advantage.
Manager
Gov't/PS/Ed
Education
Review Source
Simple and reliable file sharing with Dropbox
4.0
Apr 2, 2026
Overall my experience with dropbox has been quite smooth. It is simple to use, keeps my files synced across devices without issues, and makes sharing documents with others quick and convenient in daily work.
Associate
<50M USD
Services (non-Government)
Review Source
Email Reminders Work Well But Longer Document Summary Filters Would Be A Great Additional
5.0
Jan 29, 2026
I like that this product has a userfriendly interface and it can be used by beginners or those who aren't that "tech-savvy".
Account Executive
50M-1B USD
Healthcare and Biotech
Review Source
Dropbox Offers Seamless Syncing But Free Storage Runs Out Rapidly
5.0
Mar 30, 2026
Dropbox is simple, reliable, and great at syncing -- just be ready to hit storage limits quickly on the free plan.

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