• HOME
  • CATEGORIES

    • CATEGORIES

    • Application Development

      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • View All
    • Artificial Intelligence

      • Generative AI Knowledge Management Apps/General Productivity
      • AI Code Assistants (Transitioning to AI Coding Agents)
      • AI Application Development Platforms
      • Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)
      • Conversational AI Platforms
      • View All
    • Cloud Computing

      • Backup and Data Protection Platforms
      • Cloud Database Management Systems
      • Strategic Cloud Platform Services
      • Server Virtualization (Transitioning to Server Virtualization Platforms)
      • Hybrid Cloud Storage
      • View All
    • Customer Relationship Management

      • Contact Center as a Service
      • CRM Customer Engagement Center
      • Digital Experience Platforms
      • Web Content Management
      • Field Service Management
      • View All
    • Data and Analytics

      • Analytics and Business Intelligence Platforms
      • Data Science and Machine Learning Platforms (Transitioning to AI Platforms For Data Science and Machine Learning)
      • Data Integration Tools
      • Process Mining Platforms (Transitioning to Process Intelligence Platforms)
      • Augmented Data Quality Solutions
      • View All
    • Education

      • Manager and Leadership Training
      • Corporate Learning Technologies
      • eLearning Authoring Tools
      • Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
      • Digital Learning Content Providers
      • View All
    • Enterprise Networking and Communications

      • Unified Communications as a Service
      • Global WAN Services
      • SD-WAN
      • Intranet Packaged Solutions
      • Edge Distribution Platforms
      • View All
    • Finance

      • Expense Management Software
      • Financial Planning Software
      • Financial Close and Consolidation Solutions
      • Cloud Financial Management Tools
      • Accounts Payable Applications
      • View All
    • Healthcare and Life Sciences

      • Medical Device Security Solutions (Transitioning to Medical Device Risk Management Platforms)
      • Health Navigation Solutions
      • Claim Editor Software
      • Revenue Cycle Management Software (Transitioning to Revenue Cycle Management Solutions)
      • Digital Health Platforms (Transitioning to Healthcare Provider Industry Cloud Platforms)
      • View All
    • Human Resources

      • Employee Recognition and Reward Systems
      • Workforce Management Applications (Transitioning to Workforce Management (WFM) Technology)
      • Digital Employee Experience Management Tools
      • Talent Acquisition (Recruiting) Suites
      • Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
      • View All
    • IT Infrastructure and IoT

      • Enterprise Wired and Wireless LAN Infrastructure (Transitioning to Enterprise Wired and Wireless LAN)
      • Endpoint Management Tools
      • IT Service Management Platforms
      • Container Management
      • Infrastructure Monitoring Tools
      • View All
    • IT Security

      • Endpoint Protection Platforms
      • Managed Detection and Response
      • Email Security
      • Security Information and Event Management
      • Security Awareness Computer-Based Training
      • View All
    • Legal

      • Contract Life Cycle Management
      • Electronic Signature
      • Governance, Risk and Compliance Tools, Assurance Leaders
      • Compliance Monitoring Solutions
      • Corporate Governance Services
      • View All
    • Manufacturing

      • Enterprise Asset Management Software
      • Manufacturing Execution Systems
      • Global Industrial IoT Platforms
      • PLM Software in Discrete Manufacturing Industries
      • Computer-Aided Design (CAD) Software
      • View All
    • Marketing

      • Video Editing Software
      • Email Marketing
      • Multichannel Marketing Hubs
      • Customer Data Platforms
      • Event Marketing and Management Platforms
      • View All
    • Productivity and Collaboration

      • Document Management
      • Visual Collaboration Applications
      • Collaborative Work Management
      • Knowledge Management (KM) Software
      • Meeting Solutions
      • View All
    • Public Sector and Government

      • Cloud-Based ERP for U.S. Local Government
      • Government Budgeting and Planning Solution
      • Citizen Service Delivery
      • Government ERP Solutions
      • Government Contracting Software
      • View All
    • Retail

      • Digital Commerce
      • Digital Commerce Payment Vendors (Transitioning to Digital Commerce Payment Platforms)
      • Retail Assortment Management Applications: Long Life Cycle Products
      • Retail Workforce Management Applications (Transitioning to Retail Workforce Management Technology)
      • Digital Shelf Analytics
      • View All
    • Sales

      • Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
      • Revenue Intelligence (Transitioning to Revenue Action Orchestration)
      • Revenue Enablement Platforms
      • Configure, Price and Quote Applications
      • Sales Performance Management
      • View All
    • Supply Chain Management

      • Supply Chain Planning Solutions
      • Transportation Management Systems
      • Real-Time Transportation Visibility Platforms
      • Warehouse Management Systems
      • Supply Chain Strategy, Planning and Operations Consulting
      • View All
    • Utilities

      • Geospatial Information Systems for Energy and Utilities
      • Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)
      • Energy Management and Optimization Systems
      • Energy Trading and Risk Management
      • Advanced Distribution Management Systems
      • View All
    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

      • Application Development
      • Artificial Intelligence
      • Cloud Computing
      • Customer Relationship Management
      • Data and Analytics
      • Education
      • Enterprise Networking and Communications
      • Finance
      • Healthcare and Life Sciences
      • Human Resources
      • IT Infrastructure and IoT
      • IT Security
      • Legal
      • Manufacturing
      • Marketing
      • Productivity and Collaboration
      • Public Sector and Government
      • Retail
      • Sales
      • Supply Chain Management
      • Utilities
      Browse All Categories

      Application Development

      68 markets
      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • API Management
      • Enterprise Low-Code Application Platforms
      • Robotic Process Automation
      • DevOps Platforms (Transitioning to DevSecOps Platforms)
      • Business Process Automation Tools
      • Enterprise Architecture Tools
      • Business Orchestration and Automation Technologies
      • Custom Software Development Services
      • Code Review Tools
      • Digital Adoption Platforms
      • Domain Registrars
      • Public Cloud IT Transformation Services (Transitioning to Public Cloud Optimization and Transformation Services)
      • Game Engine Software
      • Website Builders
      • Developer Productivity Insight Platforms
      • AI Agents for Application Developers
      • Application Platforms (Transitioning to Cloud-Native Application Protection Platforms)
      • Feature Management
      • Application Crowdtesting Services
      • Test Data Management
      • API Generation Software
      • Prototyping Software
      • Mobile App Analytics
      • Application Testing Services, Worldwide (Transitioning to Quality Engineering Services)
      • Application Integration Platforms
      • Digital Twin of an Organization Platforms
      • Event Brokers
      • Code Modernization Tools
      • Virtual Reality Development Software
      • Green Software Engineering
      • Independent Third-Party Software Support of Megavendors
      • Microsoft 365 Implementation and Support Services
      • BPM-Platform-Based Case Management Frameworks
      • Microsoft Product Support Services
      • Application Development Life Cycle Management (Transitioning to DevOps Platforms)
      • Product Roadmapping Tools for Software Engineering
      • Multiexperience Development Platforms
      • Application Portfolio Management Tools
      • Application Composition Platform
      • Internal Developer Portals
      • Cloud Development Environments
      • Load Testing Tools
      • AI Agent Development Platforms for Software Engineering
      • Blockchain Consulting and Proof-of-Concept Development Services
      • B2B Gateway Software
      • Citizen Application Development Platforms
      • Mobile Application Testing Services
      • Mobile Development Frameworks (Transitioning to Web and Mobile Development Frameworks)
      • SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Oracle Cloud Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • SAP Application Services, Worldwide
      • SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
      • Service Mesh
      • Business-Outcome-Driven Enterprise Architecture Consulting (Retired)
      • Oracle Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Rapid Mobile App Development Tools
      • SAP Selective Test Data Management Tools
      • Value Stream Management Platforms
      • Augmented Reality Development Software
      • Blockchain as a Service
      • Mobile Application Management (Transitioning to Endpoint Management Tools)
      • Mobile Back-End Services
      • R&D Outsourcing Providers
      View More
  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Dropbox
Logo of Dropbox

Dropbox

byDropbox
in Document Management
4.4

Overview

Product Information on Dropbox

Updated 13th October 2025

What is Dropbox?

Dropbox is a software designed for file storage, synchronization, and sharing across devices. It enables users to upload files to the cloud and access them from computers, mobile devices, and web browsers. The software facilitates collaboration through shared folders and file links, which allow multiple users to contribute or view documents in real time. Dropbox supports document versioning and recovery, helping users restore previous file versions if needed. It integrates with productivity tools and applications to streamline workflows, and provides administrative controls for managing access and permissions within teams or organizations. This software addresses the business need for secure, accessible, and organized digital file management and collaboration.

Dropbox Pricing

Dropbox software uses a subscription-based pricing model with multiple plans tailored for individual, family, and business use. Pricing varies based on features such as storage capacity and user limits. Users can choose monthly or annual payment options. Free plans with limited storage are also available, with paid plans offering increased storage and additional administrative or collaboration features.

Overall experience with Dropbox

Associate
<50M USD, Services (non-Government)
FAVORABLE

“Email Reminders Work Well But Longer Document Summary Filters Would Be A Great Additional”

5.0
Jan 29, 2026
I like that this product has a userfriendly interface and it can be used by beginners or those who aren't that "tech-savvy".
Lead Systems Analyst
<50M USD, Services (non-Government)
CRITICAL

“Dropbox Fails to Upgrade Alongside Company's Ramping Digital Demands”

3.0
Apr 11, 2025
Dropbox initially was a great solution for us, but as our digital assets grew over time, Dropbox did not continue to grow to be able to support the complexity of our needs.

About Company

Company Description

Updated 25th July 2024

Dropbox is a company that provides a unified space to manage personal and professional tasks and communication. Focused on creating a more efficient way of working, it is used by over 700 million registered users, spread across 180 nations. Its core operation is based in San Francisco, CA, but the company has multiple offices globally. Dropbox is committed to ensuring a respectful and productive atmosphere for its users, operating under specific guidelines to maintain its value and ethics. Any content that harasses, offends, solicits, or diverges from its use is removed to ensure user satisfaction.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2007
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
http://www.dropbox.com

Do You Manage Peer Insights at Dropbox?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Dropbox
Reviewer Insights for: Dropbox

Dropbox Likes & Dislikes

Like

I like that it has email reminders set up for those who haven't opened or signed the document yet. Also, on the dashboard, you will see all the PENDINGS, which I find very helpful.

Like

Dropbox does have a great UI and makes drag and drop and storage simple. File sharing is incredibly easy, particularly with outside parties. Given our work with outside agencies, this was key. Dropbox Sync is a great tool for backups and ease of editing documents directly on your device.

Like

It's easy to use, it provides great security and helps keep information organized.

Dislike

I don't have any negative review on this product, but if I can suggest one thing, it is to have a filter for documents that are more than 30 days. They only have a summary for 30 days, and it would be a good thing to have a filter for like 90 days or for a year.

Dislike

One of our major needs was some sort of metadata or tagging. We have tens of thousands of photos and artfiles, so locating them, even with a great folder structure, is difficult. Sometimes we are looking for an image with really specific items in it, but Dropbox never arrived at the level of tagging we needed. I would regularly connect with Dropbox reps at conferences and I would hear the same story: they knew the need, but it wasn't immediately on the roadmap. This went on for years until we finally left for another tool. Eventually, the UI felt very dated, still stuck back few years back, even after a decade. The current iteration of a double sidebar just feels even more complex and hard to navigate.

Dislike

Sometimes the applications can run slower through dropbox, but it's very minor.

Top Dropbox Alternatives

Logo of Google Drive
1. Google Drive
4.6
(8465 Ratings)
Logo of OneDrive
2. OneDrive
4.5
(2839 Ratings)
Logo of Microsoft 365
3. Microsoft 365
4.5
(2337 Ratings)
View All Alternatives

Peer Discussions

What Your Peers Are Saying About Dropbox

Marketing Manager
Software buyers / CIOs - How do you think about consolidation/simplification of your software stack with regard to multiple editions of the same parent software? eg. a department-specific version of Dropbox or Adobe for Sales, HR, Legal, etc.? Is the preference to manage as few editions as possible a purchase consideration? Or not at all so long as department-specific features are driving unique value for your teams?
Marketing Analyst
While I'm not in IT, our organization has a software distribution platform that's the first destination when team member are looking for software. This helps with simplifying purchasing, negotiating and distribution. And new tools adopted by teams, as they begin to become popular are migrated to the distribution platform. A recent example is Asana, the team I worked on onboarding the tool and as other outside of our org adopted it, it reached a tipping point where it made sense to add it to the enterprise software distribution platform. 
See Full Discussion
7 Aug 2024564 Views1 Comment
Information Security Manager
We are reviewing our BCP/DR plans and one of the questions is where are the documents stored?  If we are managing a Cyber event and we have lost access to our file storage systems where should the BCP and DR plans and procedures be stored?  My initial thoughts are to have a disconnected storage location. For example if I am a Microsoft shop then SharePoint might not be the best place and could look at other locations like Dropbox, Google Docs. What about setting up separate non-domain accounts to connect into the data stores?  Any thoughts or advice on what others have done is appreciated.
IT Manager
Many companies maintain a DR tenant for this purpose.  With no relationship to your production tenant, there is no reason for a DR tenant to be compromised through compromise of the production tenant. 
See Full Discussion
27 Nov 20233.4k Views1 Comment

Dropbox Reviews and Ratings

4.4

(2216 Ratings)

Rating Distribution

5 Star
51%
4 Star
43%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Associate
    <50M USD
    Services (non-Government)
    Review Source

    Email Reminders Work Well But Longer Document Summary Filters Would Be A Great Additional

    5.0
    Jan 29, 2026
    I like that this product has a userfriendly interface and it can be used by beginners or those who aren't that "tech-savvy".
  • OPERATIONS MANAGER
    1B-10B USD
    Media
    Review Source

    Dropbox Enhances Data Security and Access Control for Sensitive Information

    5.0
    Dec 11, 2025
    I use Dropbox at our company, and it has been very helpful for keeping our information secure. We work with sensitive data the needs to stay within a small group, and Dropbox makes it easy to limit access to only those individuals. The permission controls are straightforward, file sharing is simple, and we can track changes without worrying about losing important documents. Overall, it gives us peace of mind that our information is safe, organized, and only seen by the right people.
  • Manager
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Limited Free Storage and Costly Subscriptions Dampen Otherwise Seamless Experience

    4.0
    Feb 26, 2026
    Fast file sharing makes working remotely much simpler, and I am able to collaborate with colleagues in other locations
  • PARALEGAL
    50M-1B USD
    Banking
    Review Source

    Dropbox Praised for Simplicity and Effective Document Management Capabilities

    5.0
    Nov 19, 2025
    Dropbox is a classic tool that I've used at most companies I've worked at over the years. It's base level, user friendly, and a great document management tool.
  • OPERATIONS MANAGER
    <50M USD
    Real Estate
    Review Source

    High-Quality Listing Photos Provided Through Simple and Intuitive Digital Platform

    5.0
    Nov 19, 2025
    Super easy to use as a realtor who needs their listing photos!
...
Showing Result 1-5 of 2213

Recommended Gartner Research

  • Critical Capabilities for Document Management
  • Magic Quadrant for Document Management

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.