DXC Technology SAP Application Services

Our company migrated to a new SAP version, of which the process began last 2016. DXC has been our partner. Their people are good and competent enough to do the migration and implementation. We managed to go-live right on the target date. What I see as need for improvement is in the segregation of duties during and post-implementation phase of the project. I noticed that some devs have had access to the production.

DXC has a very well-staffed EMEA-based consulting team that is knowledgeable on content management. The team helped us deploy a content management tool that enables multi-regional archival of documents and retains/purges them on a country-specific basis.

Midcom decided to move to SAP as the erstwhile ERP was unable to deliver the desired results matching the growth targets and business efficiencies. We embarked on the digital transformation journey and selecting SAP was an easy choice. We selected DXC(Erstwhile CSC) as our transformation partner to lead us on the digital transformation. Today we are proud to have implemented SAP across 4 countries in Middle East and Africa successfully in less than 6 months. We deployed best industry practices which is helping us not only carry out our business processes in totality but also helped us measure and achieve our KPIs. The most important thing is we have happy set of users across various level in the organization. DXC helped us minimising our risks by giving us a headstart in idenfying the key business process requirements an our reporting requirements even before we kicked the project off. A good team from DXC helped us carry out the transition very smoothly.

We started an outtasking initiative for two reasons: business continuity after company split and radical cost reduction. DXC has approach us proactively with offerings for AMS and Business Outcome Services and acted very professionally and showed very high commitment during the obligatory tendering phase. After the decision the project setup incl. onboarding of experienced onshore and offshore team went smooth and fast. DXC showed flexibility to start the services and kept the customer requirements and situation as first priority. Despite the agressive schedule the team managed to complete the Transition Phase inkl. Knowledge Transfer, Shadowing, Reverse Shadowing in time with high quality. This was mainly due to the detailed methodology and experience of the team. During the project we experienced some quality issues, for which the team reacted quickly and corrected the gap. Communication and change management internally and externally was also excellent. Internal marketing for motivating the team and externally the expectation management and continuous improvement after service transition was very important. Overall we had a very good co-operative project focusing on the ultimate goal. We believe that strategic partnership brings the most benefit for application services. DXC as vendor is keeping this in mind and does not jeoperdize this for short-term gains.

We have the engagement of SAP support and new developments. The engagement has been there from 2007 onwards. DXC's intent to engage with customers for long term is appreciable. Their approach to stretch during the time when we require additional support or within short time is commendable. The ability to engage with the customer seems to be within the organisation within every level. Since the engagement is about people's ability and talent, few instance we had challenges with few of the consultants on their support. However, this was always discussed and resolved.