SAP AMS is an outsourced service offering where external providers manage, support and optimize SAP applications and landscapes. These services range from routine operational support to proactive enhancements, incident management and strategic consulting.

When we drew in with the vendor, we were anticipating that it should be SAP the organization, only to learn that it was an outsourced group to another vendor, and there was nothing we can do with selecting the vendor or the members. I think it could have been helpful if proper expectations were set. On the other hand, the tool itself is such a useful one. Very promising!