Overview
Product Information on eFax
What is eFax?
eFax Pricing
Overall experience with eFax
“eFax Offers Reliable Faxing With Convenient Email Integration And Secure Transmission”
“Product not capable, shady sales team, terrible support. ”
About Company
Company Description
Consensus Cloud Solutions, Inc., which commenced as a digital cloud faxing solution two decades ago, has evolved to be a major player in interoperable digital cloud technology worldwide. The primary focus of the company is to utilize its technological expertise to transition from standard digital documents to sophisticated healthcare approved HL7/FHIR for secure data transport. It also employs Natural Language Processing (NLP) and AI to transform unstructured documents into valuable structured data. The company's suite of interoperability solutions delivers a consolidated digital platform for effective workflow management. It features real-time event notifications, access to patient inquiries on-demand, secure direct messaging, universal APIs, an electronic signature, and eFax HITRUST CSF Certified digital cloud faxing.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: eFax
Performance of eFax Across Market Features
eFax Likes & Dislikes
I like that eFax makes sending and receiving faxes simple and secure directly through email. When looking for a solution, they were they only secure, HIPAA compliant option for digitally sending faxes via email. It eliminates the need for physical fax machines, saves time, and provides clear delivery confirmation. The convenience and reliability of being able to fax from anywhere are its biggest strengths
It was very easy to setup the instance and start receiving electronic faxes.
The pay model allows us to pay more for higher volume of faxing. They are quick to provision us with an eFax account on request. Its easy logging onto the admin portal and adding/revoking access.
The main drawback is that the eFax web interface feels dated and can be clunky to navigate. Managing large volumes of faxes or searching past records isn't as smooth as it could be, and occasional delivery delays do happen.
Support team is terrible unequipped to support the product. The software is not capable of fulling an integration to Azure AD or Entra. The sales team will threaten legal action or bill you for the remainder of the contract if you want to cancel. Support teams are offshore and simply send back poor instructions that do not match the product, days later.
Working on fhe IT desk. i dont hear many complaints about eFax. Its a great solution for faxing needs. The cost can be a bit high if you're a heavy user of fax.
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Peer Discussions
eFax Reviews and Ratings
- SYSTEMS ENGINEER<50M USDMiscellaneousReview Source
eFax Offers Reliable Faxing With Convenient Email Integration And Secure Transmission
Our overall experience with eFax has been good. It's reliable, easy to use and integrates with our email workflows, making it simple to send and receive faxes digitally without physical machines. It's helped streamline document sharing and reduce paper use though the web interface could use a face lift. Overall, it's an efficient solution for fax communication. - IT SPECIALIST10B+ USDInsurance (except health)Review Source
Solving Scanning Needs with Multi-User Business Partnerships
A great business partner that provides a solution for our scanning needs. Allows us to add multiple users as admins to send and receive faxes. - Director of IT<50M USDHealthcare and BiotechReview Source
Product not capable, shady sales team, terrible support.
The sales team is super eager to make the sale and will advise you of capabilities the product simply cannot do. - AV LEAD50M-1B USDHealthcare and BiotechReview Source
eFax in tandem with Zoom phone
Efax is used in conjunction with Zoom phone to offer fax services for our team. The experience for admins and users is straightforward and easy to use. - SVP & Director Of IT1B-10B USDBankingReview Source
Didn't Deliver
Support on this product is non-existent. We have been trying to port our numbers for 8 months. Still cant seem to find someone on their team that can figure out how to do it. We have a failed deployment and can't even get them to return our calls at this point. Very disappointing.