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Logo of eFax

eFax

byConsensus Cloud Solutions
in Cloud Fax Solutions
3.8

Overview

Product Information on eFax

Updated 13th October 2025

What is eFax?

eFax is a software that facilitates the transmission and receipt of faxes through email and internet-connected devices, eliminating the need for traditional fax machines and phone lines. The software allows users to send and receive faxes as PDF or image attachments directly from computers, smartphones, or tablets, supporting secure document transfer and electronic signature features. eFax includes options for cloud storage of faxed documents, fax number management, and integration with email clients. It addresses the business need for efficient, paperless fax communication and helps streamline document workflows across distributed teams.

eFax Pricing

eFax software uses a subscription-based pricing model with different tiers based on the number of pages sent and received each month. Users are charged monthly or annually, with additional fees for exceeding the allocated page limits, international faxes, or optional features. Pricing structures may vary based on region and service options selected.

Overall experience with eFax

SYSTEMS ENGINEER
<50M USD, Miscellaneous
FAVORABLE

“eFax Offers Reliable Faxing With Convenient Email Integration And Secure Transmission”

4.0
Oct 9, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director of IT
<50M USD, Healthcare and Biotech
CRITICAL

“Product not capable, shady sales team, terrible support. ”

1.0
Feb 2, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 7th December 2023

Consensus Cloud Solutions, Inc., which commenced as a digital cloud faxing solution two decades ago, has evolved to be a major player in interoperable digital cloud technology worldwide. The primary focus of the company is to utilize its technological expertise to transition from standard digital documents to sophisticated healthcare approved HL7/FHIR for secure data transport. It also employs Natural Language Processing (NLP) and AI to transform unstructured documents into valuable structured data. The company's suite of interoperability solutions delivers a consolidated digital platform for effective workflow management. It features real-time event notifications, access to patient inquiries on-demand, secure direct messaging, universal APIs, an electronic signature, and eFax HITRUST CSF Certified digital cloud faxing.

Company Details

Updated 26th February 2025
Company type
Public
Head office location
Los Angeles, United States
Number of employees
501 - 1000
Website
https://www.consensus.com

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Peer Discussions

eFax Reviews and Ratings

3.8

(5 Ratings)

Rating Distribution

5 Star
20%
4 Star
40%
3 Star
0%
2 Star
0%
1 Star
40%
Why ratings and reviews count differ?
  • SYSTEMS ENGINEER
    <50M USD
    Miscellaneous
    Review Source

    eFax Offers Reliable Faxing With Convenient Email Integration And Secure Transmission

    4.0
    Oct 9, 2025
    Our overall experience with eFax has been good. It's reliable, easy to use and integrates with our email workflows, making it simple to send and receive faxes digitally without physical machines. It's helped streamline document sharing and reduce paper use though the web interface could use a face lift. Overall, it's an efficient solution for fax communication.
  • SYSTEMS ENGINEER
    <50M USD
    Miscellaneous
    Review Source

    eFax Offers Reliable Faxing With Convenient Email Integration And Secure Transmission

    4.0
    Oct 9, 2025
    Our overall experience with eFax has been good. It's reliable, easy to use and integrates with our email workflows, making it simple to send and receive faxes digitally without physical machines. It's helped streamline document sharing and reduce paper use though the web interface could use a face lift. Overall, it's an efficient solution for fax communication.
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Recommended Gartner Insights

  • Market Guide for Cloud Fax Solutions
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Performance of eFax Across Market Features

eFax Likes & Dislikes

Like

I like that eFax makes sending and receiving faxes simple and secure directly through email. When looking for a solution, they were they only secure, HIPAA compliant option for digitally sending faxes via email. It eliminates the need for physical fax machines, saves time, and provides clear delivery confirmation. The convenience and reliability of being able to fax from anywhere are its biggest strengths

Like

I like that eFax makes sending and receiving faxes simple and secure directly through email. When looking for a solution, they were they only secure, HIPAA compliant option for digitally sending faxes via email. It eliminates the need for physical fax machines, saves time, and provides clear delivery confirmation. The convenience and reliability of being able to fax from anywhere are its biggest strengths

Like

I like that eFax makes sending and receiving faxes simple and secure directly through email. When looking for a solution, they were they only secure, HIPAA compliant option for digitally sending faxes via email. It eliminates the need for physical fax machines, saves time, and provides clear delivery confirmation. The convenience and reliability of being able to fax from anywhere are its biggest strengths

Dislike

Support team is terrible unequipped to support the product. The software is not capable of fulling an integration to Azure AD or Entra. The sales team will threaten legal action or bill you for the remainder of the contract if you want to cancel. Support teams are offshore and simply send back poor instructions that do not match the product, days later.

Dislike

Support team is terrible unequipped to support the product. The software is not capable of fulling an integration to Azure AD or Entra. The sales team will threaten legal action or bill you for the remainder of the contract if you want to cancel. Support teams are offshore and simply send back poor instructions that do not match the product, days later.

Dislike

Support team is terrible unequipped to support the product. The software is not capable of fulling an integration to Azure AD or Entra. The sales team will threaten legal action or bill you for the remainder of the contract if you want to cancel. Support teams are offshore and simply send back poor instructions that do not match the product, days later.

Reviewer Insights for: eFax