Overview
Product Information on Egencia
What is Egencia?
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Overall experience with Egencia
“Comprehensive Travel Platform With Efficient Service And Widely Negotiated Booking Rates”
“Easy Interface Contrasted by Inflexibility in Selecting Travel Partners”
About Company
Company Description
Amex GBT Egencia is a global B2B travel tech platform. Having its origins from the labs of international tech giants, it provides optimal user experiences, content, and customer service to over two million universal travelers. As a component of a significant marketplace in business travel, Egencia operates with data insights and AI-driven innovation which energizes the travel programs of more than 9000 companies across over 60 countries. Further, American Express Global Business Travel (Amex GBT) is recognized as a B2B travel platform. It offers software and services to deal with travel, expenses, and meetings and events for organizations of all sizes. It has created a valuable marketplace in B2B travel to offer great choice, value and experiences. By having travel professionals worldwide, their customers and travelers experience the steady backing of American Express Global Business Travel.
Company Details
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Reviewer Insights for: Egencia
Performance of Egencia Across Market Features
Egencia Likes & Dislikes
Wide pre-negotiated rates, easy UI, 24/7 services, especially for urgent travel within 72 hours, I like their response time a lot. The reps are patient and listen to your problem and execute until satisfaction. That sets them apart from others.
Easy to use and integrates with Concur expenses.
Despite the speed of the system, it does a great job of providing options based on distance and to consider other options as you book the needed travels. It always pushes the recommended options to the top which make it easy and fast to book.
The customization is limited to our organization. We have a lot of destinations which may not be mainstream or large cities. That keeps them from giving good offers for those areas. They are also very objective in their policy rule applications- that makes it harder to book a travel which may be within 5% of the policy restrictions.
Lack of choice - sometimes need to use different travel vendors meaning additional approvals and time.
For me, the biggest dislike is just the speed of the system, clicking anything requires like 10 seconds of delay before response, resulting in over or double clicks. I tried on multiple different computers so I know it's not my device's problem.
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Egencia Reviews and Ratings
- OPERATIONS MANAGER1B-10B USDEnergy and UtilitiesReview Source
Comprehensive Travel Platform With Efficient Service And Widely Negotiated Booking Rates
Great fit for large organizations. The app has everything you need to book a business travel with step by step process for both domestic and international destinations. They also have a wide coverage of hotel and airlines with pre-negotiated rates which is a great highlight. - SR HRIS ANALYST1B-10B USDServices (non-Government)Review Source
Comprehensive Travel Options Offered Despite Interface and Speed Limitations
I think the interface and UI is a little outdated and slow which hurts usability a little but it does always provide a ton of options and filters to find the best fitting travel plans for corporate travel. Mostly expensive options but I bet it's related to the settings that are set at the corporate level. It does a great job reminding users to consider other travel plans that are necessary such as booking the flight then reminding and suggesting hotel options too - DIRECTOR OF BUSINESS FINANCE AND STRATEG50M-1B USDSoftwareReview Source
Egencia - centralized, policy-driven travel management that improves compliance and reporting
Egencia provides a broad, organization-wide platform that is relevant for all our travelling employees. It centralizes booking, policy enforcement and reporting, which has been a notable improvement compared to when we previously were relying on credit cards and ad-hoc rules. The platform could be a bit more user-friendly (e.g., Hotels.com or Momondo), but it does bring other benefits such as consolidated reporting, ESG-tracking, etc. for Finance and HR. - Finance Associate1B-10B USDIT ServicesReview Source
Single Portal Offers Convenience Yet Lacks Modern Aesthetic Appeal
It's really helpful to have a trustworthy platform that consolidates different rates in one single website/app. - PRINCIPAL SOLUTIONS ENGINEER50M-1B USDSoftwareReview Source
Unified Travel Platform Simplifies Booking Flights, Trains, and Cars for Travelers
Simple & Smart way to organize travel for yourself and team.