Concur Travel

Some of the standout features I like are the fact that of the expense management. After the trip I can send a detailed report of the expenses, and I get the reimbursement for the necessary costs that were made during the trip. Second is the selection of flights, I now can choose the flights myself and make hotel reservations. Third is that everything is in accordance with the company's travel policies, where I can combine business trips with personal stops, managing this is quite easy and I can plan my trip accordingly.

Intuitive platform functionality

What we liked most about the product was 1) to be able to expense receipts and items immediately via mobile app or through the web browser so we didnt have to keep physical receipts or scan and upload them later. 2) it allowed us to categorize and streamline expense types better so that we could understand where expenses were coming from and from which buckets.

The main issues or weaknesses that I see are the following: first, I noticed that you can make hotel reservations outside of the approved travel dates which can be confusing as you can face any expense incurred outside of these dates are possible not eligible for reimbursement. This feature can be improved by a caution text. Secondly, sometimes not all hotels show up in the list, so you have to contact an agent to choose the preferred hotel. This can be updated regularly. And third, once you have an approved travel authority and the dates have passed you cannot recall to make updates which can be sometimes very disappointing.

It doesn't accept an expense description that has any special character which is very annoying

The only thing that we struggled with was getting the initial groups logged in as there were some issues with getting their sign ons to work but that was more from the ADP side as we needed to ensure their emails matched.