That's a pretty stable tool, which is meeting most customer expectations. Nevertheless, on the admin end, nothing is obvious. I have to rely on Concur's trainers and main contact to investigate and solve when something is not working. The database which is provided for users is complete, but not easy to navigate into. Compared to other similar tools, Concur Travel is quite "old school": not very attractive, not much customizable, even new versions still look like old ones... But it works! Its forte is also to be linked to many other SAP systems, which obviously facilitates the use for companies. But that's also the reason why the slightest change takes so long: because it can have so many impacts behind.

Overall, I have had a positive experience using the platform. It is user friendly, makes booking travel quick, and helps ensure everything is aligned with company policies. It works well for individual bookings, there are some limitations for coordinating travel for others.