Egencia

Wide pre-negotiated rates, easy UI, 24/7 services, especially for urgent travel within 72 hours, I like their response time a lot. The reps are patient and listen to your problem and execute until satisfaction. That sets them apart from others.

Provides a map to select hotels. Identifies whether Hotel is within the company policy. Can plan entire trips covering multiple hotels and travel arrangements in one place

Despite the speed of the system, it does a great job of providing options based on distance and to consider other options as you book the needed travels. It always pushes the recommended options to the top which make it easy and fast to book.

The customization is limited to our organization. We have a lot of destinations which may not be mainstream or large cities. That keeps them from giving good offers for those areas. They are also very objective in their policy rule applications- that makes it harder to book a travel which may be within 5% of the policy restrictions.

Not integrated with Google so another password to remember. Communications with hotels can occassionally not be complete meaning that Users have to pay rather than the company paying. It is basically the same as other travel aggregators in terms of the selection of hotels availabe, so some in the UK , which is a large hotel chain who my company have a corporate account with are not on the site, meaning that often we do not even use this solution as we follow a different process for booking with them, making Egencia not a complete solution to travel and hotel stays. Not really a fault of Egencia, but it does dimish the benefit of using it...

For me, the biggest dislike is just the speed of the system, clicking anything requires like 10 seconds of delay before response, resulting in over or double clicks. I tried on multiple different computers so I know it's not my device's problem.