Overview
Product Information on Egencia
What is Egencia?
Egencia Pricing
Overall experience with Egencia
“Comprehensive Travel Options Offered Despite Interface and Speed Limitations”
“Easy Interface Contrasted by Inflexibility in Selecting Travel Partners”
About Company
Company Description
Amex GBT Egencia is a global B2B travel tech platform. Having its origins from the labs of international tech giants, it provides optimal user experiences, content, and customer service to over two million universal travelers. As a component of a significant marketplace in business travel, Egencia operates with data insights and AI-driven innovation which energizes the travel programs of more than 9000 companies across over 60 countries. Further, American Express Global Business Travel (Amex GBT) is recognized as a B2B travel platform. It offers software and services to deal with travel, expenses, and meetings and events for organizations of all sizes. It has created a valuable marketplace in B2B travel to offer great choice, value and experiences. By having travel professionals worldwide, their customers and travelers experience the steady backing of American Express Global Business Travel.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Egencia
Deciding Factors: Egencia Vs. Market Average
Performance of Egencia Across Market Features
Egencia Likes & Dislikes
Despite the speed of the system, it does a great job of providing options based on distance and to consider other options as you book the needed travels. It always pushes the recommended options to the top which make it easy and fast to book.
Easy to use and integrates with Concur expenses.
All trip info and documents in one place, Booking work well, easy approval process
For me, the biggest dislike is just the speed of the system, clicking anything requires like 10 seconds of delay before response, resulting in over or double clicks. I tried on multiple different computers so I know it's not my device's problem.
Lack of choice - sometimes need to use different travel vendors meaning additional approvals and time.
Prices are often higher than competitors, extra fees for certain bookings (trains), invoice access could be more convenient
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Peer Discussions
Egencia Reviews and Ratings
- SR HRIS ANALYST1B-10B USDServices (non-Government)Review Source
Comprehensive Travel Options Offered Despite Interface and Speed Limitations
I think the interface and UI is a little outdated and slow which hurts usability a little but it does always provide a ton of options and filters to find the best fitting travel plans for corporate travel. Mostly expensive options but I bet it's related to the settings that are set at the corporate level. It does a great job reminding users to consider other travel plans that are necessary such as booking the flight then reminding and suggesting hotel options too - COMMUNICATIONS SPECIALIST1B-10B USDManufacturingReview Source
Centralized Travel Information Improves Organization Despite Higher Prices and Fees
Overall a clear, well structured, reliable platform that centralizes all trip booking and info and simplifies approvals. Invoice handling could be improved - DIRECTOR OF BUSINESS FINANCE AND STRATEG50M-1B USDSoftwareReview Source
Egencia - centralized, policy-driven travel management that improves compliance and reporting
Egencia provides a broad, organization-wide platform that is relevant for all our travelling employees. It centralizes booking, policy enforcement and reporting, which has been a notable improvement compared to when we previously were relying on credit cards and ad-hoc rules. The platform could be a bit more user-friendly (e.g., Hotels.com or Momondo), but it does bring other benefits such as consolidated reporting, ESG-tracking, etc. for Finance and HR. - CUSTOMER SERVICE & SUPPORT ASSOCIATE1B-10B USDSoftwareReview Source
Flight Booking Is Straightforward But Self-Service Changes Are Limited
It was easy for me to book my company flights, it's intuitive to know where to look next. I had trouble with one flight, I had to change the date and I called support and it was great, it was quick and I felt supported by the assistant. - MANAGER, HUMAN RESOURCES50M-1B USDManufacturingReview Source
Easy Interface Contrasted by Inflexibility in Selecting Travel Partners
A robust and user friendly product. Can be limited in choice of vendors and travel partners.