Overview
Product Information on Egencia
Updated 13th October 2025
What is Egencia?
Egencia Pricing
Overall experience with Egencia
CUSTOMER SERVICE & SUPPORT ASSOCIATE
1B - 3B USD, SoftwareFAVORABLE
“Flight Booking Is Straightforward But Self-Service Changes Are Limited”
It was easy for me to book my company flights, it's intuitive to know where to look next. I had trouble with one flight, I had to change the date and I called support and it was great, it was quick and I felt supported by the assistant.
MANAGER, HUMAN RESOURCES
250M - 500M USD, ManufacturingCRITICAL
“Easy Interface Contrasted by Inflexibility in Selecting Travel Partners”
A robust and user friendly product. Can be limited in choice of vendors and travel partners.
About Company
Company Description
Amex GBT Egencia is a global B2B travel tech platform. Having its origins from the labs of international tech giants, it provides optimal user experiences, content, and customer service to over two million universal travelers. As a component of a significant marketplace in business travel, Egencia operates with data insights and AI-driven innovation which energizes the travel programs of more than 9000 companies across over 60 countries. Further, American Express Global Business Travel (Amex GBT) is recognized as a B2B travel platform. It offers software and services to deal with travel, expenses, and meetings and events for organizations of all sizes. It has created a valuable marketplace in B2B travel to offer great choice, value and experiences. By having travel professionals worldwide, their customers and travelers experience the steady backing of American Express Global Business Travel.
Company Details
Company type
Public
Head office location
New York, United States
Number of employees
1001 - 5000
Website
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- CUSTOMER SERVICE & SUPPORT ASSOCIATE1B-10B USDSoftwareReview Source
Flight Booking Is Straightforward But Self-Service Changes Are Limited
It was easy for me to book my company flights, it's intuitive to know where to look next. I had trouble with one flight, I had to change the date and I called support and it was great, it was quick and I felt supported by the assistant. - MANAGER, HUMAN RESOURCES50M-1B USDManufacturingReview Source
Easy Interface Contrasted by Inflexibility in Selecting Travel Partners
A robust and user friendly product. Can be limited in choice of vendors and travel partners. - It Associate50M-1B USDMediaReview Source
Simple travel platform streamlines trips but lacks privacy controls
easy travel platform for company trip - easy to use and integrate - SR HRIS ANALYST1B-10B USDServices (non-Government)Review Source
Comprehensive Travel Options Offered Despite Interface and Speed Limitations
I think the interface and UI is a little outdated and slow which hurts usability a little but it does always provide a ton of options and filters to find the best fitting travel plans for corporate travel. Mostly expensive options but I bet it's related to the settings that are set at the corporate level. It does a great job reminding users to consider other travel plans that are necessary such as booking the flight then reminding and suggesting hotel options too - COMMUNICATIONS SPECIALIST1B-10B USDManufacturingReview Source
Centralized Travel Information Improves Organization Despite Higher Prices and Fees
Overall a clear, well structured, reliable platform that centralizes all trip booking and info and simplifies approvals. Invoice handling could be improved
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