We were one of the first schools to transition from an on-prem Banner Student system user to the new Banner SaaS Student platform. ERP transitions are neither smooth nor often pleasant experiences. Filled with details and stress, they aren't attempted often and are rarely successful. Our transition, despite being one of the first, was an incredibly smooth one. When making such an impactful decision, you have to have confidence in the partner you are working with. Ellucian did an excellent job with the implementation - they pushed us and listed when we pushed back. They learned from us and we learned from them. It was the definition of a true partnership. Now that we are in SaaS, it has been a great experience. We have been able to provide upgraded services to our community, including more frequent upgrades, additional security, and increased registration band size. Ellucian Experience has been a substantial upgrade over past user interfaces and allows us to customize the experience for our community by persona type. We are also able to solve problems and meet stakeholder needs faster on the Banner SaaS Student platform. One recent example has been our ability to use Ellucian Intelligent Processing (EIP) to quickly build workflows to replace academic workflows built upon a platform that unexpectedly stopped working. Overall, the Banner SaaS Student platform has echoes of the same reliable, education focused product we have used for years, all while having a vastly improved UX/UI experience combined with new tools and systems that allow us to work faster and address community needs quicker.

Frustration with an old mainframe program with very little evolution, functional or technical, to meet the expectations of a modern institution.