Overview
Product Information on Jenzabar One
Updated 13th October 2025
What is Jenzabar One?
Jenzabar One Pricing
Overall experience with Jenzabar One
Director of Research and Development
Gov't/PS/ED <5,000 Employees, EducationFAVORABLE
“Transition to Jenzabar One Brings Operational Improvements and Staff Adaptation Challenges”
We have had a relationship with Jenzabar for 25 years and recently completed our migration from the Jenzabar EX to the Jenzabar One product. Last year we signed a managed services contract for further support and Jenzabar handles more of our IT services in collaboration with our professional module experts. They have been responsive to our needs and continue to grow and change to reflect the challenges in the evolving higher ed landscape.
Director of Operations
Gov't/PS/ED <5,000 Employees, EducationCRITICAL
“Strong Implementation Experience But Ongoing Support and Integration Challenges Persist”
Implementation team was very helpful and attentive to our needs and ensuring our data was taken care of. We had good training in our module (not for all). However, post implementation customer service has not been up to our expectations set by the implementation team. 5 stars for implementation but less for post implementation support.
About Company
Company Description
Jenzabar operates in the realm of higher education, providing technology solutions and services to cater to the dynamic requirements of diverse institutions. The company leverages scalable software and services to enhance performance across academic campuses and throughout the entire student lifecycle. Its main product is a student information system that has gained significant traction among higher education institutions over the past few years. The company's services are exclusively geared towards the higher education sector.
Company Details
Company type
Private
Head office location
Harrisonburg, United States
Number of employees
501 - 1000
Website
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- Director of Research and DevelopmentGov't/PS/EdEducationReview Source
Transition to Jenzabar One Brings Operational Improvements and Staff Adaptation Challenges
We have had a relationship with Jenzabar for 25 years and recently completed our migration from the Jenzabar EX to the Jenzabar One product. Last year we signed a managed services contract for further support and Jenzabar handles more of our IT services in collaboration with our professional module experts. They have been responsive to our needs and continue to grow and change to reflect the challenges in the evolving higher ed landscape. - Director Of Residence LifeGov't/PS/EdEducationReview Source
Enhancing Educational Experience with Integrated Software
My overall experience using Jenzabar One has been very productive. The system provides a centralized platform where I can manage room assignments, monitor occupancy, and access important student information quickly. Its integration with other campus modules makes it easy to verify enrollment, confirm eligibility, and coordinate with departments such as Admissions, Financial Aid, and the Registrar. Having all of this information in one place streamlines daily housing operations and supports efficient decision-making. Overall, Jenzabar One has been a reliable tool that helps me stay organized and effectively manage the student housing process. - Director of ITGov't/PS/EdEducationReview Source
Dedicated Support Enhances Usability Amid Rising Costs
Overall the experience has been very positive. They have worked alongside us the last few years to grow and foster our partnership. Customer support is always top notch and it is easy to connect with friendly and knowledgeable people. The biggest downside has been that technical support can be very hit or miss when it comes to quick resolution to issues. - Director of OperationsGov't/PS/EdEducationReview Source
Strong Implementation Experience But Ongoing Support and Integration Challenges Persist
Implementation team was very helpful and attentive to our needs and ensuring our data was taken care of. We had good training in our module (not for all). However, post implementation customer service has not been up to our expectations set by the implementation team. 5 stars for implementation but less for post implementation support. - VP, FinanceGov't/PS/EdEducationReview Source
Transition to Web Platform Welcomed Despite Module Integration Difficulties Reported
We can sometimes struggle bringing new modules on board, especially with the shift to the web. Documentation doesn't always specify the required items, such as using the 'canned' housing application if you want it to connect to the lottery in the web.
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Showing Result 1-5 of 84
Recommended Gartner Insights
- Critical Capabilities for Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
- Magic Quadrant for Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
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