Overview
Product Information on Jenzabar One
What is Jenzabar One?
Jenzabar One Pricing
Overall experience with Jenzabar One
“Longtime Jenzabar Customers Cite Strong Support but Note Added Feature Costs”
“Company Culture Praised But Support Response Times Cause Frustration Among Clients”
About Company
Company Description
Jenzabar operates in the realm of higher education, providing technology solutions and services to cater to the dynamic requirements of diverse institutions. The company leverages scalable software and services to enhance performance across academic campuses and throughout the entire student lifecycle. Its main product is a student information system that has gained significant traction among higher education institutions over the past few years. The company's services are exclusively geared towards the higher education sector.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Jenzabar One
Deciding Factors: Jenzabar One Vs. Market Average
Performance of Jenzabar One Across Market Features
Jenzabar One Likes & Dislikes
J1Web being available to users without the need for a VPN, and migration away from the old powerbuilder desktop software. Product Development staff conduct monthly office hour webinars, they are informative and ability to share our thoughts or issues or concerns. myJ site that allow us to find resources, upgrade guides, and training modules
The Jenzabar Financial Aid Team is incredible. They are quick to respond, very personable, and knowledgeable about their product. The leadership team is also accessible, which is a surprise for a company growing as quickly as this one. The customer base is a fantastic resource for accessing a wealth of knowledge.
I like Jenzabar One because it gives us one central system to manage all of our important student information. It allows me and my colleagues to easily pull data for reports, track students, and follow their progress from admissions through graduation. Since different departments can all use the same platform, communication is smoother and there is less duplicated work. Overall, Jenzabar One helps us stay organized, improve daily operations, and better support our students' success.
Often when new features are added, they are an additional cost or additional module to the school. For example, Communication Plus in J1Web is extra, and we can't justify the additional cost as we are small public community college with a very restricted budget.
Where the individuals over our accounts may feel very dedicated, the company sometimes makes us feel like the small fish and our input falls on deaf ears. The support team is habitually slow to respond, and often times respond with simple questions they could find themselves as they have access to our instances. Their Unity Platform is a major pain with support as you have to work through Jenzabar who it seems is then waiting on responses from the Boomi support team.
Many of the canned reports need to be customized in order to use efficiently, which could be time-consuming.
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Peer Discussions
Jenzabar One Reviews and Ratings
- IT Associate<50M USDIT ServicesReview Source
Company Culture Praised But Support Response Times Cause Frustration Among Clients
Jenzabar seems to be a company devoted to its people. The employees are usually great to work with, and the company does all it can to provide opportunities to go to conferences and meet the employees. It has its ups and downs, but in general the individuals seem to care. - Director of OperationsGov't/PS/EdEducationReview Source
Strong Implementation Experience But Ongoing Support and Integration Challenges Persist
Implementation team was very helpful and attentive to our needs and ensuring our data was taken care of. We had good training in our module (not for all). However, post implementation customer service has not been up to our expectations set by the implementation team. 5 stars for implementation but less for post implementation support. - IT AssociateGov't/PS/EdEducationReview Source
Longtime Jenzabar Customers Cite Strong Support but Note Added Feature Costs
Since I have been a customer for 20+ years, we have a close relationship with the Jenzabar account manager team, success team, support ticket staff and product development teams. They are quick to respond to open tickets in support. Listen to our feedback and actual user stories to help grow and improve the software. - DIRECTOR OF RESIDENCE LIFEGov't/PS/EdEducationReview Source
Enhancing Educational Experience with Integrated Software
My overall experience using Jenzabar One has been very productive. The system provides a centralized platform where I can manage room assignments, monitor occupancy, and access important student information quickly. Its integration with other campus modules makes it easy to verify enrollment, confirm eligibility, and coordinate with departments such as Admissions, Financial Aid, and the Registrar. Having all of this information in one place streamlines daily housing operations and supports efficient decision-making. Overall, Jenzabar One has been a reliable tool that helps me stay organized and effectively manage the student housing process. - Director of ITGov't/PS/EdEducationReview Source
Support Services Praised While Request for Web-Only Platform Noted by Clients
We have been a Jenzabar client for many, many years. Jenzabar One is a great SIS solution for a school our size. It is not perfect, no software solution is, but the employees at Jenzabar work hard to make it the best product possible for us.
Recommended Gartner Insights
- Critical Capabilities for Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
- Magic Quadrant for Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)