Name: Enthu.ai
Rating: 4 (6 reviews)

Overview

Product Information on Enthu.ai

Updated 13th October 2025

What is Enthu.ai?

Enthu.ai is a speech analytics software designed to analyze and evaluate customer interactions across voice channels. The software leverages artificial intelligence to transcribe conversations, identify keywords, and assess call quality and compliance. It assists businesses in monitoring agent performance, gaining insights into customer sentiment, and improving process adherence. Enthu.ai enables automated tracking of key phrases and topics, which allows organizations to streamline feedback and coaching for their teams. By providing actionable analytics, the software aims to help businesses enhance customer experience, optimize operational efficiency, and ensure adherence to internal and external guidelines within call-driven environments.

Overall experience with Enthu.ai

INSIGHTS & STRATEGY

50M - 250M USD, Media

FAVORABLE

“Would definitely recommend! Amazing tool to have in your arsenal. Amazing!”

4.0

Jan 13, 2023

I have great experience with this software - it helps gather insights on journey and drive revenue.

ENGINEERING VP

<50M USD, Software

CRITICAL

“A comprehensive and automatic AI based customer service analytics solution”

3.0

Nov 18, 2022

We are working on both B2C and B2B business. For B2C we leverage a lot 3rd party platforms and We have a large number of customer support requirements. And due to remote work culture and cost ROI optimization, we hired a lot temp/contractors to handle the customer service and also 3rd party companies to help us. Enthu.ai solution makes us able to gain insights about how good we are for customer support, and what are the areas we could improve, in both customer support area and in product improvement area.

About Company

Company Description

Enthu is a company that aids contact centers in enhancing their agent performance. The firm transcribes and analyzes all customer interactions, generating actionable intelligence that enables swift and estimable agent performance improvements. It facilitates faster quality assurance of calls and offers optimal coaching and feedback, leading to enhanced abilities of agents.

Company Details

Company type

Private

Head office location

Chandigarh, India

Number of employees

11 - 50

Website

https://enthu.ai

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Enthu.ai

Performance of Enthu.ai Across Market Features

Enthu.ai Likes & Dislikes

Super user friendly, with numerous possible 3rd party integrations. AI works perfect, with all features delivering great results.

It is easy to set up. And the solution is universal and support multiple language quite well.

Its simple interface helps in interacting with customer easily and also connect to supervisor during call. Its ability to create script of the call. Its deployment has very easy steps. Customization is also possible.

Since starting using the tool, feels like new additions come in slow. Pricing can be high for larger teams, specially when looking at startups. Apart from that, very positive experience of the the tool.

We are in a specific vertical of B2B and B2C business, I feel Enthu.ai AI model to analyze insights is good in general, but for specific B2B and B2C verticals, we need more customization in order to have good results. It will be great if there could be some ready to use, or low code solution to configure Enthu.ai solution for a specific vertical.

Performance slow down with increase in traffic. Require training before using the tool.

Top Enthu.ai Alternatives

Peer Discussions

Enthu.ai Reviews and Ratings

Recommended Gartner Insights

Market Guide for Speech Analytics Platforms (Transitioning to Conversation Analytics Platforms)

50M-1B USD

Media

Review Source

Would definitely recommend! Amazing tool to have in your arsenal. Amazing!

MANAGER

10B+ USD

Miscellaneous

Enthu.ai Analysis

Dec 20, 2022

It helps in analyzing the call data to improve customer experience and enhance training quality. Its ability to monitor closely the entire conversation between agent and customer. Its AI support enhance the customer experience and automatically helps in making decision during call. Its scoring abilities for customer satisfaction helps in agent performance.

DATA AND ANALYTICS MANAGER

Banking

Enhancing Customer Experience via ENTHU

Nov 28, 2022

It helps the contact centres in enhancing revenues and customer experience by generating insights using AI. It has also helped in designing strategies for customer retention. All done using the customer conversation and interaction monitoring which is then used to improve the agent performances through trainings and coaching. Customer satisfaction score, quality and efficiency, agent training all can be improved using the AI based insights.

<50M USD

Software

A comprehensive and automatic AI based customer service analytics solution

SEM EXECUTIVE

IT Services

Enthu.ai Review

Nov 17, 2022

Enthu.ai has added to a lifestyle of self-studying inside my income teams.