Overview
Product Information on EssetteSuite
Updated 13th October 2025
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Overall experience with EssetteSuite
Director
3B - 10B USD, Healthcare and BiotechFAVORABLE
“Great vendor support, good features of the system, UI a little outdated”
Vendor was easy to work with, helpful, organized, and committed to making our implementation a success. There were some things that we thought were out-of-the-box that were not, but generally everything went smoothly and we delivered on time and on budget.
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CRITICAL
About Company
Company Description
Gainwell Technologies is focused on providing digital and cloud-enabled solutions which are critical for the administration and operations of programs related to health and human services. It has a proven track record of over five decades. The main business problem Gainwell Technologies solves involves providing scalable and flexible solutions for complex challenges organizations face. The company's prowess lies in delivering reliable and innovative solutions which facilitate transformative results.
Company Details
Company type
Private
Head office location
United States, United States
Number of employees
10001+
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- Director1B-10B USDHealthcare and BiotechReview Source
Great vendor support, good features of the system, UI a little outdated
Vendor was easy to work with, helpful, organized, and committed to making our implementation a success. There were some things that we thought were out-of-the-box that were not, but generally everything went smoothly and we delivered on time and on budget. - UM Clinical Nurse SupervisorGov't/PS/EdHealthcare and BiotechReview Source
Beware over customization pitfalls
Increased overall UM capabilities & process functionalites. superior software to previous program. customization options have proved to be ultimately advantageous although at times it seems we may have over-customized as a lot of glitches pop up after update launches. feels like we fix one thing & it breaks something else. - Clinical Support Supervisor<50M USDHealthcare and BiotechReview Source
Implementation success
Superior customer service throughout implementation and service after. - Medical Management Systems Support<50M USDHealthcare and BiotechReview Source
Implementation was good.
Good customer service and response times are good. - Director50M-1B USDHealthcare and BiotechReview Source
More of a think partner then a vendor
The Essette team is always willinh to problem solve and innovate with us. I often feel they are more of a partner vs a vendor. However, they have had growing pains and don't always hit deadlines.
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