• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. HELIOS Care Management & Case Management
Logo of HELIOS Care Management & Case Management

HELIOS Care Management & Case Management

byVirtualHealth
in U.S. Healthcare Payer Care Management Workflow Applications
4.3

Overview

Product Information on HELIOS Care Management & Case Management

Updated 13th October 2025

What is HELIOS Care Management & Case Management?

HELIOS Care Management & Case Management is a software developed to support the needs of healthcare organizations by streamlining care management and case management workflows. The software offers features for care coordination, patient tracking, documentation, task management, and communication among multidisciplinary teams. It enables integration with electronic health records and other healthcare systems to facilitate the consolidation and sharing of patient information. The software is designed to enhance the management of population health, support care planning, monitor compliance, and help healthcare professionals identify gaps in care. It addresses the business challenge of optimizing resource allocation, reducing administrative burden, and improving outcomes through structured and automated case and care management processes.

HELIOS Care Management & Case Management Pricing

HELIOS Care Management & Case Management software uses a subscription-based pricing model that varies according to the number of users and features selected. Options may include tiered plans based on the scale and scope of use, with additional fees for integration, customization, or advanced modules. Pricing details are typically customized based on client requirements and organization size.

Overall experience with HELIOS Care Management & Case Management

Project Coordinator
<50M USD, Healthcare and Biotech
FAVORABLE

“Great Collaboration ”

4.0
Mar 24, 2022
The VirtualHealth Team welcomed all our questions, is available to meet when needed, and quick to reply. A great experience.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 7th December 2023

VirtualHealth is a company that offers HELIOS, a comprehensive care management platform designed to facilitate the full spectrum of care. This tool is designed to serve health plans by managing large groups of members and optimizing person-centered care. It combines intelligent case, disease, and utilization management workflows with extensive collaboration, patient engagement, real-time telehealth, adjustable analytics, and reporting. The system also accommodates standard and custom data integrations. Holding HITRUST CSF certification and NCQA preconditioned for Population Health, HELIOS enables healthcare organizations to improve their outcomes and efficiency, boost transparency and reduce costs.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2012
Head office location
New York, United States
Number of employees
51 - 200
Website
http://www.virtualhealth.com

Do You Manage Peer Insights at VirtualHealth?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top HELIOS Care Management & Case Management Alternatives

Logo of EssetteSuite
1. EssetteSuite
4.5
(8 Ratings)
Logo of GuidingCare Care Management 
2. GuidingCare Care Management 
3.9
(5 Ratings)
Logo of Jiva
3. Jiva
3
(1 Ratings)
View All Alternatives

Peer Discussions

HELIOS Care Management & Case Management Reviews and Ratings

4.3

(3 Ratings)

Rating Distribution

5 Star
33%
4 Star
67%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

4.0

Service & Support

4.7

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Project Coordinator
    <50M USD
    Healthcare and Biotech
    Review Source

    Great Collaboration

    4.0
    Mar 24, 2022
    The VirtualHealth Team welcomed all our questions, is available to meet when needed, and quick to reply. A great experience.
  • Senior Quality Officer/Compliance Officer
    <50M USD
    Healthcare and Biotech
    Review Source

    Highly recommended

    4.0
    Mar 10, 2022
    Initial negotiations were productive. Repsonsive staff and configuration team. Excellent product.
  • Clinical Director
    <50M USD
    Healthcare and Biotech
    Review Source

    VirtualHealth

    5.0
    Mar 8, 2022
    VirtualHealth provides an incredible, intuitive and sophisticated product in their HELIOS platform. The VirtualHealth team is easy to work with and demostrates a commitment to excellence and client satisfaction.
Showing Result 1-3 of 3

Recommended Gartner Insights

  • Market Guide for U.S. Healthcare Payer Care Management Workflow Applications
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: HELIOS Care Management & Case Management
Performance of HELIOS Care Management & Case Management Across Market Features

HELIOS Care Management & Case Management Likes & Dislikes

Like

The helpful VirtualHealth platform walkthroughs and communicating via Jira.

Like

1. Interoperability 2. Configuration 3. All features necessary for the success of our team under the new guidelines

Like

Ease of use, intuitiveness of the platform and ability to configure and customize according to business needs.

Dislike

Some products took a little more time to receive, there was some confusion in our workpackage language on what our team expected, some elements were not included in our platform and we had a lot of back and forth on trying to understand.

Dislike

1. Length of time for customization 2. Length of time for integration 3. Process of undating production environment

Dislike

Lacking in clinical support and need more ability to make quick changes/add new tools/logic, etc. outside of planned/scheduled releases