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  1. Home
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  3. HELIOS Care Management & Case Management
Logo of HELIOS Care Management & Case Management

HELIOS Care Management & Case Management

byVirtualHealth
in U.S. Healthcare Payer Care Management Workflow Applications
4.3

Overview

Product Information on HELIOS Care Management & Case Management

Updated 13th October 2025

What is HELIOS Care Management & Case Management?

HELIOS Care Management & Case Management is a software developed to support the needs of healthcare organizations by streamlining care management and case management workflows. The software offers features for care coordination, patient tracking, documentation, task management, and communication among multidisciplinary teams. It enables integration with electronic health records and other healthcare systems to facilitate the consolidation and sharing of patient information. The software is designed to enhance the management of population health, support care planning, monitor compliance, and help healthcare professionals identify gaps in care. It addresses the business challenge of optimizing resource allocation, reducing administrative burden, and improving outcomes through structured and automated case and care management processes.

HELIOS Care Management & Case Management Pricing

HELIOS Care Management & Case Management software uses a subscription-based pricing model that varies according to the number of users and features selected. Options may include tiered plans based on the scale and scope of use, with additional fees for integration, customization, or advanced modules. Pricing details are typically customized based on client requirements and organization size.

Overall experience with HELIOS Care Management & Case Management

Project Coordinator
<50M USD, Healthcare and Biotech
FAVORABLE

“Great Collaboration ”

4.0
Mar 24, 2022
The VirtualHealth Team welcomed all our questions, is available to meet when needed, and quick to reply. A great experience.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 7th December 2023

VirtualHealth is a company that offers HELIOS, a comprehensive care management platform designed to facilitate the full spectrum of care. This tool is designed to serve health plans by managing large groups of members and optimizing person-centered care. It combines intelligent case, disease, and utilization management workflows with extensive collaboration, patient engagement, real-time telehealth, adjustable analytics, and reporting. The system also accommodates standard and custom data integrations. Holding HITRUST CSF certification and NCQA preconditioned for Population Health, HELIOS enables healthcare organizations to improve their outcomes and efficiency, boost transparency and reduce costs.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2012
Head office location
New York, United States
Number of employees
51 - 200
Website
http://www.virtualhealth.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: HELIOS Care Management & Case Management
Performance of HELIOS Care Management & Case Management Across Market Features

HELIOS Care Management & Case Management Likes & Dislikes

Like

The helpful VirtualHealth platform walkthroughs and communicating via Jira.

Like

1. Interoperability 2. Configuration 3. All features necessary for the success of our team under the new guidelines

Like

Ease of use, intuitiveness of the platform and ability to configure and customize according to business needs.

Dislike

Some products took a little more time to receive, there was some confusion in our workpackage language on what our team expected, some elements were not included in our platform and we had a lot of back and forth on trying to understand.

Dislike

1. Length of time for customization 2. Length of time for integration 3. Process of undating production environment

Dislike

Lacking in clinical support and need more ability to make quick changes/add new tools/logic, etc. outside of planned/scheduled releases

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Peer Discussions

HELIOS Care Management & Case Management Reviews and Ratings

4.3

(3 Ratings)

Rating Distribution

5 Star
33%
4 Star
67%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

4.0

Service & Support

4.7

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
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Star Rating
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Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
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  • Project Coordinator
    <50M USD
    Healthcare and Biotech
    Review Source

    Great Collaboration

    4.0
    Mar 24, 2022
    The VirtualHealth Team welcomed all our questions, is available to meet when needed, and quick to reply. A great experience.
  • Senior Quality Officer/Compliance Officer
    <50M USD
    Healthcare and Biotech
    Review Source

    Highly recommended

    4.0
    Mar 10, 2022
    Initial negotiations were productive. Repsonsive staff and configuration team. Excellent product.
  • Clinical Director
    <50M USD
    Healthcare and Biotech
    Review Source

    VirtualHealth

    5.0
    Mar 8, 2022
    VirtualHealth provides an incredible, intuitive and sophisticated product in their HELIOS platform. The VirtualHealth team is easy to work with and demostrates a commitment to excellence and client satisfaction.
Showing Result 1-3 of 3

Recommended Gartner Insights

  • Market Guide for U.S. Healthcare Payer Care Management Workflow Applications

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