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  1. Home
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  3. FactFinder NG
Logo of FactFinder NG

FactFinder NG

byFactFinder
in Search and Product Discovery
4.7

Overview

Product Information on FactFinder NG

Updated 11th March 2025

What is FactFinder NG?

FactFinder empowers eCommerce businesses to achieve more – driving higher conversion rates, revenue and customer loyalty through AI-powered product discovery and search. Trusted by more than 2,000 B2B and B2C online shops worldwide, we help millions of shoppers quickly find the most relevant products every day. With transparent AI and the ability to fine-tune product positioning across search, recommendations, merchandising and more, business users have the control they need to optimize results and create personalized experiences that meet both consumer and business needs. Backed by a committed and responsive local team, FactFinder delivers flexible, customized solutions to tackle today’s challenges and prepare for tomorrow’s growth. With offices across Europe, we are dedicated to your success.

FactFinder NG Pricing

FactFinder NG Product Images

Dashboard
Dashboard

Overall experience with FactFinder NG

PRODUCT MANAGER
50M - 250M USD, Consumer Goods
FAVORABLE

“Extensive Catalogs Managed With Fast, Relevant Search and Personalized Recommendations”

5.0
Nov 3, 2025
As a Product Manager of e-commerce products, FACT-Finder helps us deliver fast, relevant search, navigation, recommendations and personalization experiences. We have an extensive product catalog with multiple customer segments and this platform emphasizes conversion optimization and user experience.
TEAMLEAD ONLINESHOP DEVELOPMENT
250M - 500M USD, Retail
CRITICAL

“Marketing is the focus”

3.0
Sep 30, 2025
Integration with SAP is limited or outdated, and incremental updates are not possible. Webcomponents can be used as a quick win.
Automated Translation from German

About Company

Company Description

Updated 7th December 2023

FactFinder is an E-commerce product discovery and search organization based in Europe. Drawing from a blend of artificial and human intelligence, the company focuses on understanding customer intent from the first interaction. This, in turn, aids in increasing conversions and boosting revenues. FactFinder has been assisting with billions of search inquiries annually over the past twenty years for B2B and B2C brands in numerous industries. Helping millions of daily shoppers find their desired products effectively and with a personalized touch is a priority. The organization has its main operations in Germany and maintains offices in prominent cities including Berlin, London, Stockholm, and Strasbourg.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2001
Head office location
Pforzheim, Germany
Number of employees
51 - 200
Website
http://www.fact-finder.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

FactFinder NG Reviews and Ratings

4.7

(56 Ratings)

Rating Distribution

5 Star
59%
4 Star
38%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.4

Service & Support

4.5

Product Capabilities

4.5

Filter Reviews
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  • PRODUCT MANAGER
    50M-1B USD
    Consumer Goods
    Review Source

    Extensive Catalogs Managed With Fast, Relevant Search and Personalized Recommendations

    5.0
    Nov 3, 2025
    As a Product Manager of e-commerce products, FACT-Finder helps us deliver fast, relevant search, navigation, recommendations and personalization experiences. We have an extensive product catalog with multiple customer segments and this platform emphasizes conversion optimization and user experience.
  • Marketing Manager
    <50M USD
    Consumer Goods
    Review Source

    Old User Interface Presents Challenges Even As Search And Campaigns Remain Effective

    5.0
    Sep 26, 2025
    Seach works well, but the User Interface in the old version has some flaws.
  • Digital commerce manager
    1B-10B USD
    Retail
    Review Source

    Effective Search Across Markets Yet Pluralization Issues Persist in Smaller Regions

    5.0
    Sep 25, 2025
    A good product and a good team that understand us and our needs
  • TEAMLEAD ONLINESHOP DEVELOPMENT
    50M-1B USD
    Retail
    Review Source

    Marketing is the focus

    3.0
    Sep 30, 2025
    Integration with SAP is limited or outdated, and incremental updates are not possible. Webcomponents can be used as a quick win.
    Automated Translation from German
  • Marketing Manager
    <50M USD
    Retail
    Review Source

    Very functional and good search results.

    5.0
    Sep 12, 2025
    We were impressed by the overall range of features in FactFinder.
    Automated Translation from German
...
Showing Result 1-5 of 56

Recommended Gartner Insights

  • Critical Capabilities for Search and Product Discovery
  • Magic Quadrant for Search and Product Discovery
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Reviewer Insights for: FactFinder NG
Deciding Factors: FactFinder NG Vs. Market Average
Performance of FactFinder NG Across Market Features

FactFinder NG Likes & Dislikes

Like

Its powerful search and intelligence platform helps us learn from user behavior and continuously improve result relevance. We find the personalized product module recommendations and predictive basket suggestions very useful in enhancing the user experience. The dashboards and campaign management tools help monitor and improve key e-commerce metrics, decreasing bounce rates, increasing conversion rates, and increasing average order value.

Like

Web components for most onsite elements including demo shop

Automated Translation from German
Like

Its easy to create Campaigns that affect the search listings.

Dislike

The cost of the program comes at a premium. It does require skilled resources and personnel to set it up and manage it. There is always a member of the team managing the algorithms, merchandising rules and data flows in order to get maximum value.

Dislike

Incremental updates are not possible.

Automated Translation from German
Dislike

User Interface is not state of the art anymore, but there is a newer version available, which we dont use yet.