Overview
Product Information on Fin AI Agent
What is Fin AI Agent?
Fin AI Agent Pricing
Overall experience with Fin AI Agent
“An incredible tool to pair WITH your existing human customer support team”
About Company
Company Description
Intercom is an AI company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, an AI Agent for customer service, with the next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.
Company Details
Do You Manage Peer Insights at Intercom?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Fin AI Agent
Performance of Fin AI Agent Across Market Features
Fin AI Agent Likes & Dislikes
Within the first year of training Fin on our support knowledge based and then deploying it on our website, it was handling and RESOLVING over 20% of customer interactions. That percentage has continued to increase each year.
It makes it simple to find out the details of what I'm looking for. We also use this as a support agent for customers who are onboarding and need answers quickly without jumping to a support agent. It's saved us a ton of time with backend support making it easier for our engineers to work on making the product better instead of answering simple questions.
Very easy to use, especially the part on the API Calls to be used by AI, it is very powerful and not difficult to set up.
While this is not a true dislike of what the product is, I would like to emphasize here what the product is not. In its current iteration, Fin can be a true business investment with nearly instant cost reductions and improved customer experience. However, it is not yet a 1-for-1 replacement of a customer support team. The two together pair exceedingly well.
There are times that if you don't ask the question in the right way, it doesn't give a perfect answer. It always tries to provide something of value though that helps you ask the question in a better way.
If we have a bug in the AI answers or behaviours, it can take them a while to resolve, and if it is serious to our business we have to disable things on our side
Top Fin AI Agent Alternatives
Peer Discussions
Fin AI Agent Reviews and Ratings
- Director Of Products<50M USDSoftwareReview Source
An incredible tool to pair WITH your existing human customer support team
When I started at my current company 4 years ago, our support team had recently made the switch to Intercom. Intercom's entire suite has dramatically improved our customer support and education, but Fin AI has probably been the most impactful, both internally and externally. - Senior Account Executive<50M USDSoftwareReview Source
Support Workflow Streamlined by Automated Answers to Common Onboarding Questions
I've used this multiple times in my role within sales at my org to help me understand the more technical aspects of the product. If I don't know a specific resolution of a camera, or how much bandwidth our servers pull, I use Fin to get me the answer quickly. - OPERATIONS MANAGER50M-1B USDBankingReview Source
API Integration Simple and Powerful but AI Bug Fixes May Experience Delays
They are very responsive via their usual customer support channels. A little bit more difficult if we are testing beta products, but very good in general - Manager, Customer Service and Support<50M USDMiscellaneousReview Source
Innovation And Feature Growth Drive Intercom Success Amid Setup Frustrations
Intercom has been great. Without it we couldn't possibly support and educate our user base effectively. - STRATEGIC SOURCING50M-1B USDIT ServicesReview Source
Vendor Demonstrates Reliability and Smooth RFP Process During Selection Phase
Great experience during the selection process, vendor was reliable and the RFP process went very smoothly.