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  3. Fin AI Agent
Logo of Fin AI Agent

Fin AI Agent

byFin
in
4.5
Market Presence: Conversational AI Platforms, Conversational Marketing Solutions

Overview

Product Information on Fin AI Agent

Updated 12th June 2026

What is Fin AI Agent?

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Fin can automate tasks such as refunds, transaction disputes, and technical troubleshooting. The product includes no-code configuration tools that allow teams to manage workflows and responses without engineering support. Fin works with any helpdesk platforms including Salesforce, HubSpot, and Freshdesk without requiring migration. Fin provides tools to analyze, train, test, and deploy Fin across customer communication channels. The product can engage website visitors by answering questions about pricing, products, and features, and can guide customers to next steps such as booking meetings, starting trials, or connecting with sales teams.

Fin AI Agent Pricing

Fin offers outcome-based pricing starting at $0.99 per outcome, with charges applied when Fin successfully completes a customer interaction or workflow. Pricing options are available for customer service and sales use cases, with plans designed for teams of different sizes and support volumes. Fin also offers a free trial for eligible customers.

Fin AI Agent Product Images

Fin Procedures
Fin Procedures
Fin works across every channel
Fin works across every channel
Fin
Fin

Overall experience with Fin AI Agent

Director of Customer Service and Support
<50M USD, Software
FAVORABLE

“Intercom’s Iterative Approach Has Revolutionized Tech Service Teams Over Two Years”

5.0
Apr 29, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 26th May 2026

Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.

Company Details

Updated 26th May 2026
Company type
Private
Year Founded
2011
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
https://fin.ai/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Fin AI Agent Reviews and Ratings

4.5

(19 Ratings)

Rating Distribution

5 Star
53%
4 Star
47%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Director of Customer Service and Support
    <50M USD
    Software
    Review Source

    Intercom’s Iterative Approach Has Revolutionized Tech Service Teams Over Two Years

    5.0
    Apr 29, 2026
    Intercom is an exceptional partner, they have completely transformed our Tech Service team the past 2 years.
  • Director of Customer Service and Support
    <50M USD
    Software
    Review Source

    Intercom’s Iterative Approach Has Revolutionized Tech Service Teams Over Two Years

    5.0
    Apr 29, 2026
    Intercom is an exceptional partner, they have completely transformed our Tech Service team the past 2 years.
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Recommended Gartner Insights

  • Critical Capabilities for Conversational AI Platforms
  • Magic Quadrant for Conversational AI Platforms
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User Sentiment About Fin AI Agent
Reviewer Insights for: Fin AI Agent
Performance of Fin AI Agent Across Market Features

Fin AI Agent Likes & Dislikes

Like

I love that they are continually iterating on the software and making it better. My feature that I love right now is suggestions where it will tell me where our gaps are and either create an article to fill that gap or suggest updates to existing articles to allow Fin to do better

Like

I love that they are continually iterating on the software and making it better. My feature that I love right now is suggestions where it will tell me where our gaps are and either create an article to fill that gap or suggest updates to existing articles to allow Fin to do better

Like

I love that they are continually iterating on the software and making it better. My feature that I love right now is suggestions where it will tell me where our gaps are and either create an article to fill that gap or suggest updates to existing articles to allow Fin to do better