Overview
Product Information on Fin AI Agent
What is Fin AI Agent?
Fin AI Agent Pricing
Overall experience with Fin AI Agent
“An incredible tool to pair WITH your existing human customer support team”
About Company
Company Description
Intercom is an AI company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, an AI Agent for customer service, with the next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Fin AI Agent
Performance of Fin AI Agent Across Market Features
Fin AI Agent Likes & Dislikes
Within the first year of training Fin on our support knowledge based and then deploying it on our website, it was handling and RESOLVING over 20% of customer interactions. That percentage has continued to increase each year.
Very easy to use, especially the part on the API Calls to be used by AI, it is very powerful and not difficult to set up.
It's innovation. Without Fin and its ever-growing feature set, we wouldn't be here today.
While this is not a true dislike of what the product is, I would like to emphasize here what the product is not. In its current iteration, Fin can be a true business investment with nearly instant cost reductions and improved customer experience. However, it is not yet a 1-for-1 replacement of a customer support team. The two together pair exceedingly well.
If we have a bug in the AI answers or behaviours, it can take them a while to resolve, and if it is serious to our business we have to disable things on our side
The amount of trial and error needed to get things to work right, but that goes with anything
Top Fin AI Agent Alternatives
Peer Discussions
Fin AI Agent Reviews and Ratings
- Director Of Products<50M USDSoftwareReview Source
An incredible tool to pair WITH your existing human customer support team
When I started at my current company 4 years ago, our support team had recently made the switch to Intercom. Intercom's entire suite has dramatically improved our customer support and education, but Fin AI has probably been the most impactful, both internally and externally. - OPERATIONS MANAGER50M-1B USDBankingReview Source
API Integration Simple and Powerful but AI Bug Fixes May Experience Delays
They are very responsive via their usual customer support channels. A little bit more difficult if we are testing beta products, but very good in general - Manager, Customer Service and Support<50M USDMiscellaneousReview Source
Innovation And Feature Growth Drive Intercom Success Amid Setup Frustrations
Intercom has been great. Without it we couldn't possibly support and educate our user base effectively. - STRATEGIC SOURCING50M-1B USDIT ServicesReview Source
Vendor Demonstrates Reliability and Smooth RFP Process During Selection Phase
Great experience during the selection process, vendor was reliable and the RFP process went very smoothly. - Operations Specialist<50M USDSoftwareReview Source
AI Agent Efficiently Handles Majority of Support Tickets With Quality Responses
The ai agent resolves around 70% of our support tickets in a very good way.