Overview
Product Information on Firebox
Updated 13th October 2025
What is Firebox?
Firebox Pricing
Overall experience with Firebox
It Manager
500M - 1B USD, BankingFAVORABLE
“Efficient devices protect networks in real time without affecting speed”
These are excellent devices, with high efficiency and speed that protect your network against threats in real time, performing very precise analyses without impacting your network speed.
Engineer
<50M USD, IT ServicesCRITICAL
“The lack of clarity in the documentation contributed to the prolonged recovery process.”
- Issues that didn't go well For a project to install a UTM at a new site, we planned to create a clone of an already operational M270 and install it there. When creating the clone, we took a backup in FXI format instead of XML format and imported it into an identical unit in our inventory. However, we discovered that we couldn't manage or monitor the device from the WG management server. Ultimately, we learned that importing in FXI format to a different unit, even if it's the same model, is not supported, requiring us to restore from a backup made before the import. While this was mentioned in the documentation, it was very unclear, and we hope for improvement. We believe that adding a function to check whether the image was taken from a different unit during FXI format restoration would prevent such incidents, and we hope for its implementation. Furthermore, although it's unclear if it was related to this process, monitoring by the WG cloud and WG management server stopped working. We contacted the support center, but it took three weeks of back-and-forth communication to resolve the issue. We received advice on workarounds and recovery methods and were able to recover, but it took far too long. In particular, the process of obtaining logs and reproducing events for the support team to understand the situation was repeated multiple times, which was time-consuming. - What went well While there were many issues with the management functions, and although the management functions in general were almost unusable, we were able to launch the service according to the planned schedule.
About Company
Company Description
WatchGuard Technologies, Inc. is a global company focusing on cybersecurity. It presents a Unified Security Platform approach, especially designed for managed service providers. This unique design aims to amplify their business scale and speed, while simultaneously enhancing operational efficiency. The company caters to an array of security resellers and service providers, offering services involving network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. WatchGuard Technologies, Inc.'s security platform comprises five core features: comprehensive security, shared knowledge, clarity and control, operational alignment, and automation. The company holds its headquarters in Seattle, Washington, and has worldwide establishments in North America, Europe, the Asia Pacific, and Latin America.
Company Details
Company type
Private
Year Founded
1996
Head office location
Seattle, United States
Number of employees
1001 - 5000
Website
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- Engineer<50M USDIT ServicesReview Source
The lack of clarity in the documentation contributed to the prolonged recovery process.
- Issues that didn't go well For a project to install a UTM at a new site, we planned to create a clone of an already operational M270 and install it there. When creating the clone, we took a backup in FXI format instead of XML format and imported it into an identical unit in our inventory. However, we discovered that we couldn't manage or monitor the device from the WG management server. Ultimately, we learned that importing in FXI format to a different unit, even if it's the same model, is not supported, requiring us to restore from a backup made before the import. While this was mentioned in the documentation, it was very unclear, and we hope for improvement. We believe that adding a function to check whether the image was taken from a different unit during FXI format restoration would prevent such incidents, and we hope for its implementation. Furthermore, although it's unclear if it was related to this process, monitoring by the WG cloud and WG management server stopped working. We contacted the support center, but it took three weeks of back-and-forth communication to resolve the issue. We received advice on workarounds and recovery methods and were able to recover, but it took far too long. In particular, the process of obtaining logs and reproducing events for the support team to understand the situation was repeated multiple times, which was time-consuming. - What went well While there were many issues with the management functions, and although the management functions in general were almost unusable, we were able to launch the service according to the planned schedule. - It Manager50M-1B USDBankingReview Source
Efficient devices protect networks in real time without affecting speed
These are excellent devices, with high efficiency and speed that protect your network against threats in real time, performing very precise analyses without impacting your network speed. - IT Associate50M-1B USDHealthcare and BiotechReview Source
Streamlined Support Appreciated While UI and Training Enhancements Are Requested
We were able to work directly with our Watchguard Account Manager to get the service and support needed. The support system is streamlined, responsive, and thorough. These all ensure the product is used to it's full capability! - IT Security & Risk Management Associate50M-1B USDRetailReview Source
Comprehensive Documentation and Support Simplified Firebox Project Implementation Process
Project implementation for the Firebox was well documented by the vendor and well supported with prompt tech support when needed. - IT SPECIALISTGov't/PS/EdEducationReview Source
Hardware Migration Is Easy but License Implementation and Upkeep Pose Challenges
Sales and customer support are very responsive and attentive, but the license implementation is cumbersome.
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