Firebox

- Issues that didn't go well For a project to install a UTM at a new site, we planned to create a clone of an already operational M270 and install it there. When creating the clone, we took a backup in FXI format instead of XML format and imported it into an identical unit in our inventory. However, we discovered that we couldn't manage or monitor the device from the WG management server. Ultimately, we learned that importing in FXI format to a different unit, even if it's the same model, is not supported, requiring us to restore from a backup made before the import. While this was mentioned in the documentation, it was very unclear, and we hope for improvement. We believe that adding a function to check whether the image was taken from a different unit during FXI format restoration would prevent such incidents, and we hope for its implementation. Furthermore, although it's unclear if it was related to this process, monitoring by the WG cloud and WG management server stopped working. We contacted the support center, but it took three weeks of back-and-forth communication to resolve the issue. We received advice on workarounds and recovery methods and were able to recover, but it took far too long. In particular, the process of obtaining logs and reproducing events for the support team to understand the situation was repeated multiple times, which was time-consuming. - What went well While there were many issues with the management functions, and although the management functions in general were almost unusable, we were able to launch the service according to the planned schedule.