Overview
Product Information on Gainsight Customer Success
What is Gainsight Customer Success?
Gainsight Customer Success Pricing
Overall experience with Gainsight Customer Success
“Efficient tool for daily organization but with too many tabs and features”
“Customer Data Centralized”
About Company
Company Description
Gainsight focuses on assisting companies in achieving sustainable growth through its state-of-the-art platform. This platform comprises four main tools - Gainsight CS, PX, DH, and Customer Education, designed to aid customer success, product, and community engagement teams in scaling efficiently, building alignment and developing a comprehensive view of their customers. The primary aim is to promote product adoption, reduce customer turnover, and nurture customer communities. The software finds its use across numerous companies of varied sizes and industries. Gainsight is a part of the Vista Equity Partners portfolio since 2020. It operates globally with offices across the US, UK, Netherlands, Israel, and India.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Gainsight Customer Success
Performance of Gainsight Customer Success Across Market Features
Gainsight Customer Success Likes & Dislikes
I love that I can get a 30 degree view of my customer health account with the dashboards and analytics. I can check super fast their product usage, and with that I can have high value conversations with my clients.
- Easy to navigate - You can see a 360 view of all customers all in one spot - You can pull dashboards to see how you compare to your colleagues & other teams - The dashboards are an easy way for leaders to see how individual CSMs are performing (ex: number of customer calls, total ARR, upsells, executive sponsor touchpoints, etc.) - Track marketing & automatic emails in Gainsight
The features are seamless, there is quite a good amount of features under the hood and can be customizable for your Organization's needs
I feel it is too robust, at times I lost myself in the many tabs and options it has. I understand it may be the way my company has configured the tool.
- Account healthscores are consistantly inaccurate. The happiest customers are marked red - All of this information is pulled from Salesforce, so sometimes I don't think we need Gainsight - Gainsight doesn't provide good information for success plans, so we have to create slides and manually upload them to Salesforce - Only CSMs have access to Gainsight, so Sales, Support, Engineering can't see the infomation we input
There are opportunities for more integrations to be added across an Enterprise
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Peer Discussions
Gainsight Customer Success Reviews and Ratings
- CUSTOMER SUCCESS1B-10B USDSoftwareReview Source
Customer Data Centralized
I use Gainsight every day and it's a great tool. The UI is excellent and it's a great way to see information on all of my customers in one central location. All of the information is pulled from Salesforce, so this tool doesn't always feel necessary. - CUSTOMER SERVICE & SUPPORT ASSOCIATE1B-10B USDSoftwareReview Source
Efficient tool for daily organization but with too many tabs and features
I really like this tool to track my CTA's, it helps me keep a close eye on my customers, seeing which activities I have already done and which ones are still pending. In short, I would say it helps me eliminate the mental load of having to remember everything I need to do every single day. - MANAGER, CUSTOMER SERVICE AND SUPPORT10B+ USDIT ServicesReview Source
Extensive Features Enhance Customer Management, With Potential For Expanded Integrations
Overall a good experience with easy to use interface for customer success and management - Enterprise Architect1B-10B USDSoftwareReview Source
Gainsight Offers Strong Analytics and Macro Customer Views With Storage Challenges
We had previously used a competitor; so far I believe that Gainsight will be on par or superior with that competitor - DIRECTOR, CUSTOMER SUCCESS & CUSTOMER PR50M-1B USDSoftwareReview Source
Gained a lot using Gainsight
My review of Gainsight is favorable across most dimensions because I find the product to serve my needs; allow me to be strategic with my partner; and I can count on it to be available and ready to get to work when I am.