Gainsight is a phenomenal tool for managing out customer lifecycle, risks, health, and CS team. It's capabilities are outstanding and the flexibility allows us to build out our instance in a way that directly aligns to our business.

I use Gainsight every day and it's a great tool. The UI is excellent and it's a great way to see information on all of my customers in one central location. All of the information is pulled from Salesforce, so this tool doesn't always feel necessary.