Overview
Product Information on ChurnZero Customer Success Platform
Updated 13th October 2025
What is ChurnZero Customer Success Platform?
ChurnZero Customer Success Platform Pricing
Overall experience with ChurnZero Customer Success Platform
Customer Service & Support Associate
Gov't/PS/ED <5,000 Employees, EducationFAVORABLE
“Centralized Platform for Managing Client Interactions and Identifying Churn Risk”
ChurnZero has allowed our organization to see the real risk of our client's churning. This product has enabled us to keep all meetings, support tickets, and sales team notes/impressions all in a single source of truth.
Manager, Customer Service and Support
3B - 10B USD, IT ServicesCRITICAL
“Dashboard features do not meet integration and multiple contact needs”
The dashboard and customer adoption control are weak and hinder the ability to manage multiple accounts simultaneously. Integration with other platforms is very limited. The inability to work with contacts across multiple accounts without affecting or mixing account histories is a limitation that hinders day-to-day operations.
About Company
Company Description
ChurnZero is the platform and partner for customer success, dedicated to helping subscription businesses grow and succeed at scale. ChurnZero’s customer success software provides automation, in-app communication, health scoring, actionable reporting, revenue forecasting, and Customer Success AI to help Customer Success teams work efficiently, deliver greater customer value, and drive more revenue.
Company Details
Company type
Private
Year Founded
2015
Head office location
Washington, United States
Number of employees
51 - 200
Website
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- Customer Service & Support AssociateGov't/PS/EdEducationReview Source
Centralized Platform for Managing Client Interactions and Identifying Churn Risk
ChurnZero has allowed our organization to see the real risk of our client's churning. This product has enabled us to keep all meetings, support tickets, and sales team notes/impressions all in a single source of truth. - Manager, Project Management50M-1B USDSoftwareReview Source
Promising, just not there yet
Good but can be great need to have more interactions and engagement to help build a better usage from this, all we have now is a bunch of data points and ready access to data but it's not adding value to us for now. - Manager, Customer Service and Support<50M USDSoftwareReview Source
Churn Prediction and Support Meetings Praised Amid Data Import Difficulties
The ChurnZero team is impeccable. Their customer experience stats are off the chart. Will definitely advocate to renew our subscription. - Business Development Associate<50M USDSoftwareReview Source
ChurnZero Offers Extensive Customization
I really like ChurnZero because it's a tool that allows for extensive configuration and customization. The support received by our Account Manager is truly outstanding, she always wants to improve our experience. - Business Development Associate50M-1B USDSoftwareReview Source
Churnzero for Client Tracking
I use ChurnZero mainly to check on my client’s usage in our platform. It allows me to see how often they log in, what features in the platform they use, and also all communication with the client. It helps me get a full and clearer picture into each of my clients.
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