Overview
Product Information on Freshdesk Customer Success
Updated 13th October 2025
What is Freshdesk Customer Success?
Freshdesk Customer Success Pricing
Overall experience with Freshdesk Customer Success
ASSOCIATE SECURITY ENGINEER - I
50M - 250M USD, IT ServicesFAVORABLE
“Freshdesk: Reliable Platform for Customer Visibility and Consistent Team Follow-Ups”
MANAGER, IT SECURITY AND RISK MANAGEMENT
<50M USD, IT ServicesCRITICAL
“Intuitive and fast to deploy, basic features locked behind premium”
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Freshdesk Customer Success Alternatives
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
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Peer Discussions
Freshdesk Customer Success Reviews and Ratings
- ASSOCIATE SECURITY ENGINEER - I50M-1B USDIT ServicesReview Source
Freshdesk: Reliable Platform for Customer Visibility and Consistent Team Follow-Ups
Being a user of the product, my experience with Freshdesk has been good. It is easy to use and is simple to understand. The platform helps us stay organized and keep track of customer issues and follow ups without much effort. It is a solid tool for managing customer success with some scope for improvement.
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