Overview
Product Information on Freshdesk Customer Success
Updated 13th October 2025
What is Freshdesk Customer Success?
Freshdesk Customer Success Pricing
Overall experience with Freshdesk Customer Success
Manager, Customer Service And Support
<50M USD, Finance (non-banking)FAVORABLE
“Smooth onboarding and support offset by some integration and latency issues”
MANAGER, IT SECURITY AND RISK MANAGEMENT
<50M USD, IT ServicesCRITICAL
“Intuitive and fast to deploy, basic features locked behind premium”
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Freshdesk Customer Success Alternatives
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
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Peer Discussions
Freshdesk Customer Success Reviews and Ratings
- Manager, Customer Service And Support<50M USDFinance (non-banking)Review Source
Smooth onboarding and support offset by some integration and latency issues
Our overall experience with Freshdesk Customer Success has been very positive. The platform is intuitive, easy to adopt, and helps our teams centralize customer interactions and improve operational efficiency. The onboarding process was smooth, and the support team has been responsive and helpful whenever issues or questions arose.
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