Overview
Product Information on Custify
Updated 13th October 2025
What is Custify?
Custify Pricing
Overall experience with Custify
Manager, Customer Service and Support
<50M USD, SoftwareFAVORABLE
“Can't imagine my working day as a CSM without Custify”
I use Custify every day and honestly can't imagine my day to day activities as a CSM without it. I think they are doing pretty well, constantly introducing new features, adding AI features, and their support is superb
Manager, Customer Service and Support
1B - 3B USD, SoftwareCRITICAL
“Effective Customer Management but Project Tracking and Reporting Functionality Falls Short”
Customer management capabilities are quite good, with decent automation features (requires improvements though). Segments and playbooks are very good.
Reporting requires improvements, task management and all what is related to project management requires improvements. The "Send email" interface in playbooks requires improvement.
About Company
Company Details
Year Founded
2017
Head office location
Munich, Germany
Number of employees
11 - 50
Website
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- Manager, Customer Service and Support<50M USDSoftwareReview Source
Can't imagine my working day as a CSM without Custify
I use Custify every day and honestly can't imagine my day to day activities as a CSM without it. I think they are doing pretty well, constantly introducing new features, adding AI features, and their support is superb - Head of Customer Success<50M USDSoftwareReview Source
Custify is literally Bible!
Their Customer Success Managers are insane. I am sometimes jealous of how they handle CS as we do. They are problem solvers. The platform itself is insane. This helped us scale our digital motion, which resulted in more revenue for closing. Even more than Sales & our retention rate is literally insane since we used it. The Playbook builder & calculated metrics are my favorite features. They allow me to go granular, something other tools often don't offer. They are super receptive to feedback and I see multiple times our feedback being incorporated multiple times. You're not just a number; you're a partner in their story, which I insanely appreciate. Also the lifecycles really gives you a great overview to where your customer is within their journey. It gives you some piece of mind to really get all of those numbers or questions answered within second. - Vp, Customer Service And Support50M-1B USDHealthcare and BiotechReview Source
Custify Enables Proactive Monitoring of Client Health and Churn Risk Factors
Custify has allowed us to obtain client health ratings across our client base. This is incredibly valuable to identify client dissatisfaction and ultimately proactively address churn risk. - Customer Service & Support Associate<50M USDIT ServicesReview Source
Custify streamlines customer services
Custify has been a helpful platform for managing customer service activities and monitoring client health efficiently. It is user friendly interface and automation features make it easier to provide proactive support and enhance overall customer satisfaction - Sales Manager<50M USDSoftwareReview Source
Centralized Customer Data and Task Management Features Enhance Account Visibility
I use Custify to centralize account information (meeting notes, emails, support tickets), manage tasks, get visibility on the health of our accounts.
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