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  1. Home
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  3. Custify
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  5. Alternatives
Logo of Custify

Custify Alternatives

4.3(46 Ratings)
Customer Success Management Platforms
Reviewed in Last 12 Months
How Alternatives Are Selected
Logo of ChurnZero Customer Success Platform
1. ChurnZero Customer Success Platform

By ChurnZero

4.7
(179 Ratings)

Our initial implementation was rough, but once this was identified, we received a new rep who is fantastic. While our use case isn't exactly ChurnZero's bread and butter, it did allow us to sufficiently automate many manual tasks, letting us focus our human capital on customer facing and complex issues.

Read all insights and reviews for ChurnZero Customer Success Platform
Compare with Custify
Logo of Planhat Customer Success Platform
2. Planhat Customer Success Platform

By Planhat

4.6
(49 Ratings)

We have been using Planhat since 2018, and it has consistently supported our global Customer Success practice very well. The platform is flexible and adapts easily to our specific requirements, processes and data structure, which has been essential as we have scaled. One of the standout aspect of our experience has been the team behind the product. The people we work with are highly supportive, responsive and genuinely invested in helping us succeed. Overall Planhat has proven to be a reliable and true partner.

Read all insights and reviews for Planhat Customer Success Platform

Where Custify Scored Higher

  • Better at service and support
  • Better evaluation and contracting
Compare with Custify
Logo of Freshdesk Customer Success
3. Freshdesk Customer Success

By Freshworks

4.3
(36 Ratings)

Being a user of the product, my experience with Freshdesk has been good. It is easy to use and is simple to understand. The platform helps us stay organized and keep track of customer issues and follow ups without much effort. It is a solid tool for managing customer success with some scope for improvement.

Read all insights and reviews for Freshdesk Customer Success

Where Custify Scored Higher

  • Better at service and support
  • Better evaluation and contracting
Compare with Custify
Logo of Gainsight Customer Success
4. Gainsight Customer Success

By Gainsight

4.2
(32 Ratings)

Gainsight is a phenomenal tool for managing out customer lifecycle, risks, health, and CS team. It's capabilities are outstanding and the flexibility allows us to build out our instance in a way that directly aligns to our business.

Read all insights and reviews for Gainsight Customer Success

Where Custify Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Custify
Logo of Velaris
5. Velaris

By Velaris

4.5
(24 Ratings)

Overall Velaris is a really solid purpose built platform that put CS org operating systems on par with sales systems

Read all insights and reviews for Velaris

Where Custify Scored Higher

  • Better at service and support
  • Better evaluation and contracting
Compare with Custify
Logo of Totango
6. Totango

By Totango

4.2
(12 Ratings)

Prior to Totango, our CSM's were managing their books of business using a chaotic mix of Salesforce reports, spreadsheets and sticky notes. Totango brings order to that chaos by centralizing product usage telemetry, support tickets, billing data, and CRM integrations into a single Customer 360.

Read all insights and reviews for Totango

Where Custify Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Custify
Logo of Kapture CX
7. Kapture CX

By Kapture

4.6
(4 Ratings)

Easy interaction with admins and drive through actual support.

Read all insights and reviews for Kapture CX

Where Custify Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
Compare with Custify
Logo of ClientSuccess
8. ClientSuccess

By ClientSuccess

3.5
(3 Ratings)

ClientSuccess provides expected CS functionality at a very economical price tag. However, it is missing some of the necessary features for an organization that is beyond the basics with their CS processes. Lack of multi-currency support, holistic health calculations, and limited support on their integrations platform requires data manipulation/integrations with outside tools to be effective.

Read all insights and reviews for ClientSuccess

Where Custify Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Custify
Showing Result 1-8 of 15

Top Alternatives to Custify

  • ChurnZero Customer Success Platform
  • Planhat Customer Success Platform
  • Freshdesk Customer Success
  • Gainsight Customer Success
  • Velaris
  • Totango
  • Kapture CX
  • ClientSuccess

Considering alternatives to Custify? See what this market Custify users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Custify compares to its competitors and find the best software or service for your organization.