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  1. Home
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  3. Totango
Logo of Totango

Totango

byTotango
in Customer Success Management Platforms
4.3

Overview

Product Information on Totango

Updated 13th October 2025

What is Totango?

Totango is a software designed to assist businesses in managing and optimizing customer success. The software provides tools for monitoring customer engagement, automating workflows, and analyzing customer health metrics. Users can set and track goals for customer adoption, retention, and expansion. Totango enables segmentation of customer accounts, creating targeted actions based on activity and lifecycle stage. Through its integration capabilities with various business systems, the software facilitates a unified view of customer data. Teams can use Totango to collaborate on account plans and respond proactively to churn risks. The software aims to support organizations in improving customer satisfaction and achieving measurable business outcomes related to customer relationships.

Totango Pricing

Totango software offers a tiered subscription pricing model based on user seats and included features. Plans typically vary by access to capabilities such as integrations, customer journey mapping, and analytics. Pricing is determined according to selected package level and add-ons, with enterprise options available for organizations requiring expanded functionality.

Overall experience with Totango

Enterprise Accounts
10B - 30B USD, Software
FAVORABLE

“Centralized Data and SuccessBlocs Streamline Customer Success Workflows in Totango”

5.0
Apr 2, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Customer Success Manager
<50M USD, IT Services
CRITICAL

“Assessing Totango's Limited Formatting and Management Capabilities”

3.0
Mar 12, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 7th December 2023

Totango is an enterprise focused on offering a Composable Customer Success platform. The platform, based on a modular foundation and ingrained best practices, is designed to adapt and grow in line with the evolving business needs. Totango's tools are noted for their speedy implementation and integration, prompt realization of value, and efficiency in ownership and operation. The firm's solution provides real-time access to customer health, alert notifications for risks and opportunities, as well as facilitating proactive, intelligent engagement with users to enhance net revenue retention and boost organizational productivity.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2010
Head office location
Redwood City, United States
Number of employees
51 - 200
Website
http://www.totango.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Totango Reviews and Ratings

4.3

(12 Ratings)

Rating Distribution

5 Star
50%
4 Star
33%
3 Star
8%
2 Star
8%
1 Star
0%
Why ratings and reviews count differ?
  • Enterprise Accounts
    10B+ USD
    Software
    Review Source

    Centralized Data and SuccessBlocs Streamline Customer Success Workflows in Totango

    5.0
    Apr 2, 2026
    Prior to Totango, our CSM's were managing their books of business using a chaotic mix of Salesforce reports, spreadsheets and sticky notes. Totango brings order to that chaos by centralizing product usage telemetry, support tickets, billing data, and CRM integrations into a single Customer 360.
  • Enterprise Accounts
    10B+ USD
    Software
    Review Source

    Centralized Data and SuccessBlocs Streamline Customer Success Workflows in Totango

    5.0
    Apr 2, 2026
    Prior to Totango, our CSM's were managing their books of business using a chaotic mix of Salesforce reports, spreadsheets and sticky notes. Totango brings order to that chaos by centralizing product usage telemetry, support tickets, billing data, and CRM integrations into a single Customer 360.
  • Read All 12 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Customer Success Management Platforms
  • Magic Quadrant for Customer Success Management Platforms
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Reviewer Insights for: Totango
Performance of Totango Across Market Features

Totango Likes & Dislikes

Like

The absolute best feature of Totango is SuccessBlocs. Instead of handing you a blank canvas and forcing you to build everything from scratch, Totango provides these pre-built out of the box templates for common CS motions which really accelerates our time to value.

Like

The absolute best feature of Totango is SuccessBlocs. Instead of handing you a blank canvas and forcing you to build everything from scratch, Totango provides these pre-built out of the box templates for common CS motions which really accelerates our time to value.

Like

The absolute best feature of Totango is SuccessBlocs. Instead of handing you a blank canvas and forcing you to build everything from scratch, Totango provides these pre-built out of the box templates for common CS motions which really accelerates our time to value.

Dislike

The account structure was not flexible enough to reflect my companys client structure. Poor management of contacts. Very limited formatting capabilities.

Dislike

The account structure was not flexible enough to reflect my companys client structure. Poor management of contacts. Very limited formatting capabilities.

Dislike

The account structure was not flexible enough to reflect my companys client structure. Poor management of contacts. Very limited formatting capabilities.