Freshdesk Customer Success Alternatives

4.3(44 Ratings)

Customer Success Management Platforms

Considering alternatives to Freshdesk Customer Success? See what this market Freshdesk Customer Success users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Freshdesk Customer Success compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. ChurnZero Customer Success Platform

4.7

I use ChurnZero mainly to check on my client’s usage in our platform. It allows me to see how often they log in, what features in the platform they use, and also all communication with the client. It helps me get a full and clearer picture into each of my clients.

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2. Planhat Customer Success Platform

4.5

We have been using Planhat since 2018, and it has consistently supported our global Customer Success practice very well. The platform is flexible and adapts easily to our specific requirements, processes and data structure, which has been essential as we have scaled. One of the standout aspect of our experience has been the team behind the product. The people we work with are highly supportive, responsive and genuinely invested in helping us succeed. Overall Planhat has proven to be a reliable and true partner.

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Where Freshdesk Customer Success Scored Higher

Easier to integrate and deploy

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3. Custify

4.3

I use Custify every day and honestly can't imagine my day to day activities as a CSM without it. I think they are doing pretty well, constantly introducing new features, adding AI features, and their support is superb

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Where Freshdesk Customer Success Scored Higher

Easier to integrate and deploy

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4. Gainsight Customer Success

4.3

Gainsight is a phenomenal tool for managing out customer lifecycle, risks, health, and CS team. It's capabilities are outstanding and the flexibility allows us to build out our instance in a way that directly aligns to our business.

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Where Freshdesk Customer Success Scored Higher

Better at service and support
Easier to integrate and deploy

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5. Velaris

4.5

My overall experience with Velaris has been highly positive, and I’d easily rate it a 4.5 out of 5 stars for how effectively it has transformed our Customer Success team from reactive to proactive. The biggest standout for me was their exceptional "done-for-you" onboarding and data migration support, which seamlessly combined with their powerful AI features to give us instant, consolidated account health summaries that save us hours of manual work every week. That said, it does come with a steep initial learning curve, and the interface can occasionally lag when navigating heavy data or trying to customize specific reporting and success modules. Ultimately, it has become an invaluable single source of truth for our operations, making it a top-tier choice for any scaling SaaS company willing to invest a little time into mastering its robust feature set.

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Where Freshdesk Customer Success Scored Higher

Easier to integrate and deploy

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6. Totango

4.4

Prior to Totango, our CSM's were managing their books of business using a chaotic mix of Salesforce reports, spreadsheets and sticky notes. Totango brings order to that chaos by centralizing product usage telemetry, support tickets, billing data, and CRM integrations into a single Customer 360.

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Where Freshdesk Customer Success Scored Higher

Better at service and support
Easier to integrate and deploy

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7. Kapture CX

4.7

Kapture CX assists in tracking customer feedback ,resolving service concerns and identifying training opportunities for frontline employees.It also helps to monitor service response times and customer satisfaction trends , making it easier to recognize high performing teams

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Where Freshdesk Customer Success Scored Higher

Easier to integrate and deploy

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8. ClientSuccess

By ClientSuccess

3.8

ClientSuccess provides expected CS functionality at a very economical price tag. However, it is missing some of the necessary features for an organization that is beyond the basics with their CS processes. Lack of multi-currency support, holistic health calculations, and limited support on their integrations platform requires data manipulation/integrations with outside tools to be effective.

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Where Freshdesk Customer Success Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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